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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.3
2,502 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,502 reviews

January 15, 2023

Great and friendly customer services. My car was ready on time. The information they probably was very good. More

by DianaM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Jan 16, 2023 -

Mercedes-Benz of Portland responded

Hello Diana, thank you for this positive review of our team at Mercedes-Benz of Portland. We are happy to have provided you with friendly, informative and timely service. If there is anything our team can help with in the future, don't hesitate to reach out.

January 14, 2023

Mark was great start to finish when I brought my car in for a new radio unit. He should be commended, thanks More

by PVMESSIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mekonnen Wossene
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Jan 16, 2023 -

Mercedes-Benz of Portland responded

Hello, thank you for this kind feedback! We are pleased to know Mark provided you with excellent service from start to finish and we will be sure to share your kind feedback with him. For any future automotive needs, please don't hesitate to return to Mercedes-Benz of Portland.

January 13, 2023

Mark Tower is the best! I have been using this dealer since 2006, went through many good associates in this dealership. But nothing like the service Mark have provided More

by JOANIEMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Jan 16, 2023 -

Mercedes-Benz of Portland responded

Thank you for your loyalty to our team at Mercedes-Benz of Portland over the years, Joanie! We are happy to know you have found yet another great rep to assist with you vehicles services, and we will be sure to pass these kind comments along to him. Until your next appointment, drive safe!

January 13, 2023

I almost always get terrific service. Only when they are very busy but someone always keeps track that you have been helped. The efficiency is very good and I always get my car back on t More

by KLBAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Godbey was one of my earlier service writer and has moved up in the company. Bot when I recently had a tire issue he made sure I got my car in asap and repaired the same day. He has always been highly knowledgeable and the best to work with.
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Jan 16, 2023 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to Mercedes-Benz of Portland for service. Our team is happy to provide you with excellent service. Your kind review is greatly appreciated and we hope to have the opportunity to work with you further in the future.

January 13, 2023

Rod Soprito is a great service person and is very diligent in all of his work. More

by RICK@PEDIGO-USA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
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Jan 16, 2023 -

Mercedes-Benz of Portland responded

Hello Rick, thank you for bringing your vehicle to Mercedes-Benz of Portland. We greatly appreciate your business and the kind words you have shared here for our team member, Rod.

January 12, 2023

They squeezed us in, were very communicative, and took care of the problem. Very satisfied More

by JIMMOORE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young woman who makes appointments for service was great!
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Jan 13, 2023 -

Mercedes-Benz of Portland responded

Hi Jim! We are so glad we were able to fit you in and get the situation sorted out in a timely manner. It makes us proud to know that our team has provided such exceptional client care and has left yet another customer thoroughly satisfied. Until next time, drive safe!

January 12, 2023

My service person was great as always. Another person kept butting in and saying things that angered me about voiding a car warranty. I’ve been a customer since 1999 and I’ve never been ta More

by Gambinok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Tower
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January 11, 2023

My phone call for help - your response, “Come on down. We’ll see what we can do.” Arrived 45 minutes later, my car was inspected, problem found, I was back on the road about 30 minutes later. it was More

by SLAPIKASM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jan 11, 2023 -

Mercedes-Benz of Portland responded

Thank you for reaching our to our team at Mercedes-Benz of Portland. Getting you back on the road as efficiently as possible was our pleasure and we hope to have the opportunity to work with you again in the future.

January 09, 2023

Very unorganized, no planning even though it was months before they could schedule my car in for service. More

by TAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Popplewell
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January 08, 2023

MB of Portland was excellent. Huge inventory. Knowledgeable staff and a very professional atmosphere. Thank you!! More

by DAVE@ROGUEVALLEYPUMP.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alvin Joswick, Jennifer Joseph
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Jan 10, 2023 -

Mercedes-Benz of Portland responded

Hi Dave, thank you for taking the time to share this excellent review of our team at Mercedes-Benz of Portland. Providing you with a great car buying experience was our pleasure and we hope to have the opportunity to work with you again in the future.

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