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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,518 Reviews

1,518 Reviews of Mercedes-Benz of Portland - Service Center

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April 30, 2025

Brought car in to be inspected after hitting a couple of potholes. Madison was attentive, explained problem and work done. She helped me to login to Mercedes app. Had nice social conversation too. Happy to More

by DIANEBACON96
Recommend Dealer
Yes
Employees Worked With
Madison
April 25, 2025

Worst experience. Didn't communicate at all when car would be done. Almost scammed me out of $1393 for no reason! More

by Liza.banda32
Recommend Dealer
No
Employees Worked With
Rebecca Bray
Apr 30, 2025 -

Mercedes-Benz of Portland responded

I'm sorry to hear about your experience. We strive for clear communication and transparency, so it's concerning to learn we fell short here. Please reach out directly so we can address this issue and work towards a resolution together. Thank you, Eric Trueblood - Service Manager - 503-228-8351

April 24, 2025

Life time lithia oil changes on a honda, don't get parts that have been requested, don't do things they say they will do More

by NEDWARDS4
Recommend Dealer
No
Apr 30, 2025 -

Mercedes-Benz of Portland responded

It's disappointing to hear about your experience with our service. We strive for reliability, and it's clear we fell short in this instance. Please reach out so we can address these concerns directly and make things right for you. Thank you, Eric Trueblood - Service Manager - 503-228-8351

April 12, 2025

I’ve been bringing my car to this dealership for yearly maintenance, but it feels like the level of service has been declining each time I visit. This time, when I arrived, everything seemed fine. I was More

by K.H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurice "Mo" McQueen
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2025

First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Araujo Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Avanzado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zachery Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Soria
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Soria
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hans Gartner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice "Mo" McQueen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Soria
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca is the advisor
Apr 14, 2025 -

Mercedes-Benz of Portland responded

Matthew, I'm sorry to hear about your experience with the diagnostic process and warranty coverage. It's clear there was a miscommunication regarding the sensor's coverage under emissions warranty, which is frustrating given your expertise in the auto industry. We appreciate you bringing this to our attention and would like to discuss it further if you're open to it. Please feel free to reach out at any time. Thank you, Eric Trueblood - Service Manager - 503-228-8351

April 08, 2025

It can be difficult to get someone on the phone, but otherwise the service is good. More

by kp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Mercedes-Benz of Portland responded

Thank you for stopping by to leave Mercedes-Benz of Portland a wonderful review! We were happy to have provided you with excellent and efficient service. Come see us again soon!

April 07, 2025

We weren’t kept up to date on what was going on. Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multipl More

by BARRY39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Soria
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Mercedes-Benz of Portland responded

Barry, I apologize for the lack of communication and any inconvenience caused by your vehicle's condition upon return. We strive to maintain transparency and care in our services, so it's disappointing to hear about this experience. Please reach out if you'd like us to address these concerns further. Thank you, Eric Trueblood - Service Manager - 503-228-8351

April 03, 2025

Salesperson was ok. F&I guy was atrocious. Front desk - about average. Was stuck in their elevator for about 2 hrs, manager apologized and dealership 1hr later still tri More

by soltafari
Service Communication
Recommend Dealer
No
Employees Worked With
Richie in sales. Dalton in F&I
Apr 04, 2025 -

Mercedes-Benz of Portland responded

It's concerning to hear about your experience with our team and the elevator incident. We strive for a seamless process, so I apologize for any inconvenience you faced during your visit. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Richard Fox - General Manager - 503-525-6209

April 01, 2025

It is a good dealership. I just don't like where it is. In downtown Portland. I miss getting a loaner car from them, which made it alot easier to get back and forth if the c More

by MESPINOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice "Mo" McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your thoughts about Mercedes-Benz of Portland. We appreciate the feedback and understand how convenient a loaner car can be, especially with our downtown location. Your input is valuable to us as we strive to improve our services!

March 27, 2025

I recently visited Mercedes-Benz of Portland and had a smooth, professional experience from start to finish. The staff was knowledgeable and respectful, and they took the time to answer my questions witho More

by MARK@INTAC06.COM
Recommend Dealer
Yes
Employees Worked With
Maurice
Mar 28, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your experience with us at Mercedes-Benz of Portland! We're delighted to hear that our team provided a smooth and professional visit, meeting the high standards expected from the brand. We appreciate your feedback and look forward to serving you again in the future!

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