Mercedes-Benz of Portland - Service Center

Service experience Friendly and efficient service . Great communication from drop off until car is ready. Like the new online payment option too. Have been servicing my Friendly and efficient service . Great communication from drop off until car is ready. Like the new online payment option too. Have been servicing my car here for many years and will continue to do so. More

Vehicle recall service Excellent service and the kep us posted on progress as we enjoyed Portland and a complimentary rental car were highlight of our service experience. E Excellent service and the kep us posted on progress as we enjoyed Portland and a complimentary rental car were highlight of our service experience. Excellent in all respects. More

Botched Software Recall My 2015 C300 was recalled due to a software glitch that disabled most functions of the media screen. No music, phone, or anything else, except for the My 2015 C300 was recalled due to a software glitch that disabled most functions of the media screen. No music, phone, or anything else, except for the back up camera. I had to drive two hours to get to the dealership. Upon arriving home I realized that the download of the new software was flawed, with most functions STILL inactive, and no back up camera. The tech apparently never checked to ensure that the operation was successful. Although I purchased my vehicle in a different city, and this dealership is not my usual resource, I expected professional work. Staff were courteous and professional overall, but someone dropped the ball. More

Knowledgeable and Professional Chuck Haga has been my service advisor ever since I acquired my SL65 AMG. He is knowledgeable, friendly and professional. Service is efficient, det Chuck Haga has been my service advisor ever since I acquired my SL65 AMG. He is knowledgeable, friendly and professional. Service is efficient, detailed explanations are provided and the car is always returned clean. Mercedes Benz of Portland has a very nice waiting area with numerous amenities and the staff is always attentive to your needs. MB of Portland also provides a great shuttle service. Vehicle maintenance and repair is expensive but it is nice to know with Chuck Haga and MB of Portland you are getting fair value. More

Great service Always get it done right! Great repair expertise. They really know Mercedes. Chuck Haga and Adrian mechanic are great. You never know what you wil Always get it done right! Great repair expertise. They really know Mercedes. Chuck Haga and Adrian mechanic are great. You never know what you will get if you go elsewhere. More

Great Service Picked up my car for a service, drove out, hit a raised curb and drove right back with a busted rim and two flat tires. Chuck got me another loaner an Picked up my car for a service, drove out, hit a raised curb and drove right back with a busted rim and two flat tires. Chuck got me another loaner and turned around my damaged car really fast. More

Excellent Customer Service Noel Preston took care of everything beyond what I expected. I brought my car in for a B check and planned on picking up my car at the end of the day Noel Preston took care of everything beyond what I expected. I brought my car in for a B check and planned on picking up my car at the end of the day. Noel suggested I take a loaner car and arranged for a exchange of cars the next day which worked out perfectly for me. All the costs were as expected, paying was a breeze on my phone. What a nice experience! Every employee I had contact with were all pleasant and friendly. More

outstanding service Since I have known chuck, He always treat me fair with kindness to keep me have a good relationship with your service department. He is one of the be Since I have known chuck, He always treat me fair with kindness to keep me have a good relationship with your service department. He is one of the best I knew regarding to Mercedes. I can trust him and he is a real professional. As a former Lithia person, I can tell you he has a great future in his field. More

Excellent Customer Service My service experience with Mercedes-Benz of Portland was excellent!! In particular Chuck Haga was fantastic in explaining what they would be doing and My service experience with Mercedes-Benz of Portland was excellent!! In particular Chuck Haga was fantastic in explaining what they would be doing and also suggesting ideas for long term care. This is my 4th Mercedes-Benz. After experiencing another luxury brand for several years, I decided to go back to Mercedes-Benz. The service at MB Portland was reminiscent of the "old days" when it was Rasmussen owned. I did not have a good experience at Mercedes-Benz Beaverton and decided to try Mercedes-Benz Portland....and sure was glad that I did. Thank you. More

Mercedes-Benz of Portland top notch service I’ve recently become a Mercedes-Benz of Portland customer and have nothing but praise for them. Great customer service all the way around. They’ gone I’ve recently become a Mercedes-Benz of Portland customer and have nothing but praise for them. Great customer service all the way around. They’ gone above and beyond, I can’t thank them enough. More