Mercedes-Benz of Portland - Service Center

Client advisor Camrynn Kemmsies and Cecilia Salgado. Very unhappy with service. - 2 quotes done at different times, different price and different types of service by same advisor. Was the diagnostic Very unhappy with service. - 2 quotes done at different times, different price and different types of service by same advisor. Was the diagnostic done correct and which one or are they both wrong. - Went to have 2 service done from 1st quote. Advisor decides to add on additional service without consent and no communication. The car is already in shop and being worked on. Cost was more than double. - advisor was suppose to email explaining the reason for the 2 different quotes and pricing so I have it on paper. Nothing not a phone call. - The link to pay for the service shows expired and no longer available on the same day service was done. There was no way for us to make the payment. - Car service was done on same day but did not call my daughter to let her know the car was done, instead, blames us for not paying for the service and no communication when in fact, the site was no longer available for us to make the payment due to site shows expired. - At this point, there is no trust from the lies, blaming the client and not taking any accountability of their actions. Advisor says they will take the payment through the phone. I told them I’d rather have them put the link back in the site so I have some paper trail to make the payment. - Prior services were done at same service and found that histories were not added. Advisory again blames another employee who is a sales person at the time who would know nothing about servicing a car - Do not go through this service dealership. This is not what you call service. If you do, do not go through these advisors unless you want untrusted and bad service.. keep in mind, if both advisors are like this it’s likely the way they operate or a training issue. You’re better off going through Wilsonville of Mercedes! Good luck! More

Easy customer service experience with Mark & a convenient location. Usually able to provide a loaner car & or a Lyft to your destination. location. Usually able to provide a loaner car & or a Lyft to your destination. More

Fabulous customer service! Went above expectations to deliver my car before I left town! Exceptional Went above expectations to deliver my car before I left town! Exceptional More

They were there for me for any questions and concerns They were very nice, accomodating, good costumer service,very professional and did a good job. They were very nice, accomodating, good costumer service,very professional and did a good job. More

They are very informative on my car. . they also make sure I am comfortable waiting for the service to be completed. . they also make sure I am comfortable waiting for the service to be completed. More

In the past, wonderful. This time like I was bothering her too busy day. Was unaware of my car and its history with the dealership This time like I was bothering her too busy day. Was unaware of my car and its history with the dealership More

Efficient, friendly, and fair. Both times I brought the car in, I received courteous and prompt service. The technicians were knowledgeable and I had clear expectations of what to Both times I brought the car in, I received courteous and prompt service. The technicians were knowledgeable and I had clear expectations of what to expect, am satisfied with the service provided. More

Under staff and over booking services. I had to wait triple my anticipated time frame for tires replacement. Thank goodness Mark was able to give me a loaner after waiting for 3 hours. The I had to wait triple my anticipated time frame for tires replacement. Thank goodness Mark was able to give me a loaner after waiting for 3 hours. They need more help, at this rate you will definitely have many unsatisfied customers. More

I felt like I was working with true professionals. I waited for my car, and the work was completed much faster than I anticipated. Everyone was friendly and helpful, and the space I waited for before I waited for my car, and the work was completed much faster than I anticipated. Everyone was friendly and helpful, and the space I waited for before the car was very pleasant. More

My service started 3+ hours after my appointment time after being told it would start in 'just a few minutes'. I was told my vehicle was ready even though the service wasn't complete, ended up having to after being told it would start in 'just a few minutes'. I was told my vehicle was ready even though the service wasn't complete, ended up having to wait over an hour for it. My car seats were removed and then not installed properly even though I was told to 'wait so the tech can put them back'. Probably my worst service experience since I've owned a car. Will likely never return. More