Mercedes-Benz of Portland - Service Center

I’m usually very pleased with my service but this time I have to say, I definitely did not get what I paid for. I’ve had my vehicle detailed at your location multiple times and it always comes back looking have to say, I definitely did not get what I paid for. I’ve had my vehicle detailed at your location multiple times and it always comes back looking brand new. This time, however, I noticed, not only did I pay more, but the quality of the detail was significantly less. There were areas that weren’t even cleaned, like a very noticeable spill on the front passenger seat, the inside windshield, and the front seat compartment to name a few. There were also multiple mix ups in communication when I texted about what service was being done to my vehicle, leaving me to wonder if I actually had the problems I was told I had. MBP has always left me impressed and satisfied but not this time. More

The service department looked to be very busy but they delivered my car on time and even provided a service car for me to use. delivered my car on time and even provided a service car for me to use. More

Mark was great! He got everything done as promised and on time! Mark is my favorite service advisor! He got everything done as promised and on time! Mark is my favorite service advisor! More

It was a wonderful first time experience thank you we will come back for sure! will come back for sure! More

Mercedes of portland is wonderful- They are kind, fair, professional. We drive all the way from Battleground WA to get service and buy because of the incredible professionalism and detail attention that we professional. We drive all the way from Battleground WA to get service and buy because of the incredible professionalism and detail attention that we haven’t ever experienced before- we are so appreciative- More

I am extremely disappointed with the car service I received on 5/22/2023. Despite having a scheduled appointment, I was made to wait for 4 hours, causing significant inconvenience. The lack of loaner received on 5/22/2023. Despite having a scheduled appointment, I was made to wait for 4 hours, causing significant inconvenience. The lack of loaner cars and minimal refreshments only added to my dissatisfaction. Additionally, I was given incorrect information about my tires, indicating a lack of attention to detail. I urge you to address these issues promptly. More

The Service department spent hundreds of dollars diagnosing a problem that did not exist on my GLK 350. The service department said that one of my cylinders in the engine was malfunctioning and mo diagnosing a problem that did not exist on my GLK 350. The service department said that one of my cylinders in the engine was malfunctioning and most likely Need to be replaced or, in the alternative, the whole engine, at a cost in excess of $5000. I told the service department to stop their diagnosis of the problem. . There is nothing wrong with the engine, running smoothly and without it a problem. I took the GLK to Mike Noble And he hooked up his computer to my car, and informed me that there was nothing wrong with the engine. I demand a refund More

Service inspection completed arrive done accordingly loaner vehicle available time allotted good. Friiendly staff thank you loaner vehicle available time allotted good. Friiendly staff thank you More

I love you guys the work you do to keep my car in great shape. shape. More

Your Corp puts do much pressure on me as a customer to take this survey it’s a little annoying. Mark is ALWAYS great to work with! The dealership is always friendly and the waiting area is always well st take this survey it’s a little annoying. Mark is ALWAYS great to work with! The dealership is always friendly and the waiting area is always well stocked and pleasant. Thank you! More