Mercedes-Benz of Princeton

Tom Jr was enthusiastic, sharp, knowledgable, was able to quickly figure out my needs and desires in a car. He didn't limit me in my choices. He made the process very smooth. He even offered me half of hi to quickly figure out my needs and desires in a car. He didn't limit me in my choices. He made the process very smooth. He even offered me half of his sandwich when I said I was hungry. Very considerate. He must have told me several times that I could call him anytime about anything regarding that car. I totally called him when I didn't know how to use my park brakes.. Lol. I walked out happy with the price I was offered. More

I purchased a new ML350 and the service was excellent from start to finish. It was a pleasure dealing with Mercedes Benz of Princeton and my family has dealt with them for many years. Tom Trovis has been from start to finish. It was a pleasure dealing with Mercedes Benz of Princeton and my family has dealt with them for many years. Tom Trovis has been a great salesman and has worked with me to find the car that I wanted. The service department has also been above expectations over the years. More

This is our 2nd car with Paul. First was leased and second purchased. Paul provided attentive service on both occasions. There are two dealerships that are much closer to us, but we choose to lease second purchased. Paul provided attentive service on both occasions. There are two dealerships that are much closer to us, but we choose to lease/buy from MB Princeton for the quality of its service, price, and above board honesty. Paul understands our needs and is Very patient with us. Unlike other salesman who can be very pushy, Paul gives us the space and time we need with our decision process. And when it matters, he came through for us!!! Thank you Paul and MB Princeton! More

Paul Lai is the consummate professional and this is the third Mercedes we have leased through him. We highly recommend Paul and plan to be back for number 4 . Thanks Paul! third Mercedes we have leased through him. We highly recommend Paul and plan to be back for number 4 . Thanks Paul! More

There is no better sales consultant than Dale Cook, period! Unfortunately I lost my E350 on an accident and I wasn’t planning for a new car replacement soon. However these cars are super save and high period! Unfortunately I lost my E350 on an accident and I wasn’t planning for a new car replacement soon. However these cars are super save and high quality in all aspects, hard to think about driving something other than MB! After my fourth car Dale Cook sold me, he knows I do my research before I even contact him. I called him to let him know of my situation and he recognized my situation and requirements. Within a day, Dale had provided me with some options while I dealt with my insurance company. Few days later I stepped in the MB Princeton dealership, I felt at home. Dale’s professionalism and in-depth knowledge in all MB features and options was a plus. He fully understood my needs and budget quickly presented a few options, helped me narrow which features where critical, and which I should strongly consider, then gave me the time to think about it. After a test drive, price became second nature since Dale and Gary discussed my situation and realized I will continue to go back to MB Princeton for repeat business. Between the Sales and Service department, they always go out of their way for me! No wonder why they have been in business for 30 years!! Humberto More

Is the second time i bought a C300 MB, and im enjoying my car, so far everything is great. I couldnt go to other dealership because by fact i know i will not find the upscale service Mr. Paul Lai and Mercede car, so far everything is great. I couldnt go to other dealership because by fact i know i will not find the upscale service Mr. Paul Lai and Mercedes Benz of Princeton provides me. Mr. Paul Lai is one of the most attentive persons i have ever know in a sales department, very wise, respectful and friendly. Claudia Lopez More

Mr. Lai was fantastic. He provided a flawless service. He is knowable, courteous and friendly. He guided us patiently through the process and offered us a deal we could not refuse. We stopped at the dealersh is knowable, courteous and friendly. He guided us patiently through the process and offered us a deal we could not refuse. We stopped at the dealership that day trying to figure out what kind of car we wanted to buy and never imagined we would be driving a new Mercedes home three hours later. Best decision ever! Thanks Paul. It was a pleasure doing business with you! More

My wife and I recently worked with Paul Lai on a new 2012 GL 450. Our experience with Paul was superior. He recognized that we were educated consumers and was able to talk us through the Pros and Cons of o GL 450. Our experience with Paul was superior. He recognized that we were educated consumers and was able to talk us through the Pros and Cons of our outstanding decisions. When it came to price, Paul was transparent and was empowered to negotiate with us directly at his desk. We walked away from our initial encounter wanting to do business with Paul, but felt we owed it to ourselves to visit at least one more dealer. After seeing Paul we went to a very high-volume dealer ~30 miles north of Princeton MB. Our experience could not have been more different that the one we had with Paul. The negotiation process long and drawn out with multiple visits to the Manager's desk. The sales person seemed much more focused on telling us what the market was like rather than listening to our needs. During his last visit to the Manager, my wife and I agreed that we would return to Princeton MB and do the deal with Paul - even if this dealer's price was better. Fortunately the bigger dealer's final price was still higher than Paul's. We happily closed the deal with Paul and continued to receive the same level of personalized, warm service that we appreciate. I cannot say enough about Paul and the experience we had a Mercedes Benz of Princeton. I suspect we will be customers for life. More

Arno is the #1 reason why I got a new car from MB. His Customer Service is what I was looking for. Thanks again Arno Customer Service is what I was looking for. Thanks again Arno More

This is the 4th vehicle we got from Paul. He is very professional, knowledgeable, friendly and easy to work with. He always tries his best to satisfy our requests. My husband and I fully trust him. We h professional, knowledgeable, friendly and easy to work with. He always tries his best to satisfy our requests. My husband and I fully trust him. We have been to other dealerships before and still think that Paul is the most honest person to buy our cars from. I will definitely refer my friends and family to him. More