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Mercedes-Benz of Princeton - Service Center
Lawrence, NJ
1,471 Reviews
Mercedes-Benz of Princeton is proud to serve the Hamilton Township, Mansfield Township, and Eastern Pennsylvania. If you're looking for Authorized Mercedes-Benz service in Levittown, Trenton or Morrisville we are here to give great care to your vehicle and provide you with a high level of customer service.
Schedule a Service Appointment today, or review our great service specials.
If you have questions about how to set your clock or program your garage door opener you may find the answer in our collection of how-to videos.
If you need Roadside Assistance in Trenton, Allentown, Yadley, Princeton Junction, Robbinsville, somewhere in Eastern New Jersey or Western Pennsylvania or anywhere in the US the information on our Roadside Assistance page will be helpful.
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This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
1,471 Reviews of Mercedes-Benz of Princeton - Service Center
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August 22, 2020
I am extremely disappointed with the service at this Benz location. The lady named "Erin" at the service department just hang up on my call when I was trying to make an appointment there. She has an attitude location. The lady named "Erin" at the service department just hang up on my call when I was trying to make an appointment there. She has an attitude and seems to be really impatient from the beginning of the call. I got to a point that I told her that I needed to talk to her manager. After that, she immediately started to question me what is my problem using very harsh attitude and hang up on me. Very rude! I encourage the store manager to give me a call to address this issue. This is not the quality of Benz that I used to know! This issue needs to be addressed immediately. More
by Yu Yu
Employees Worked With
Erin
August 20, 2020
Nice staff quick response and quick service. The only downside is I had to wait a week for open spot but I guess thats normal. downside is I had to wait a week for open spot but I guess thats normal. More
by realedison.yin
Employees Worked With
August 20, 2020
There was very little personal contact which was good during this pandemic. Service was completed in a timely manner. Follow up contact was made by the service advisor timely. during this pandemic. Service was completed in a timely manner. Follow up contact was made by the service advisor timely. More
by danhnj
Employees Worked With
Tom Trovas, Miguel Cruz
August 20, 2020
Very pleased with service department. Car was taken right away and finished in a timely manner. The car was washed and clean. Overall good experience. away and finished in a timely manner. The car was washed and clean. Overall good experience. More
by Stepdws
Employees Worked With
August 18, 2020
Everything at this dealership is always great because of Brian McCoy. He is professional and caring which makes him an excellent advisor. I utilize this dealership for service because of Brian. Brian McCoy. He is professional and caring which makes him an excellent advisor. I utilize this dealership for service because of Brian. More
by ajlearningplus
Employees Worked With
August 18, 2020
I was able to schedule an appointment and get a loaner car. Linda explain to me what needed to be done, especially given the fact that the car is driven less than 1000 miles per year. car. Linda explain to me what needed to be done, especially given the fact that the car is driven less than 1000 miles per year. More
by tc
Employees Worked With
August 18, 2020
ALWAYS THE BEST RESPONSE WHEN I COME FOR SERVICE....THIS TIME I MET LINDA TAGUE FIRST TIME FOR MY ROUTINE ML 350 SERVICE..I HAD VERY GOOD EXPERIENCE..THANKS A LOT..... TIME I MET LINDA TAGUE FIRST TIME FOR MY ROUTINE ML 350 SERVICE..I HAD VERY GOOD EXPERIENCE..THANKS A LOT..... More
by ROHITKUMAR SHAH
August 15, 2020
Service Summary Fine, I was impressed that everyone was wearing a mask, and that an attempt at Social distancing was done. The ladies that great you are very effiient Fine, I was impressed that everyone was wearing a mask, and that an attempt at Social distancing was done. The ladies that great you are very effiient. More
by Irvin.Beauchamps
Employees Worked With
August 15, 2020
Miguel always goes above and beyond to fulfill my needs! He is the best! I appreciate working with him and hope he will always be my service manager He is the best! I appreciate working with him and hope he will always be my service manager More
by MSargent
Employees Worked With
Other Employees :
Mike Bates is so knowledgeable and professional , Miguel Cruz
August 13, 2020
Always Excellent This dealership has always provided exceptional service on a consistent basis. Jeff Hirthler has provided exceptional care as my Service Advisor. Th This dealership has always provided exceptional service on a consistent basis. Jeff Hirthler has provided exceptional care as my Service Advisor. The service work has always been complete and performed on a timely basis. More
by George B.
