Mercedes-Benz of Princeton - Service Center

Outstanding service and care, concern for the owner A simple call set the stage for the visit and repairs. It was clear that further evaluation and repairs would take more than a day, a “loaner” offered A simple call set the stage for the visit and repairs. It was clear that further evaluation and repairs would take more than a day, a “loaner” offered without asking for it. Updates were texted, with further explanations were discussed over the phone. The car was washed for pickup. My Service agent was the Assistant Manager of the Service Department, Mr. Brian Mc Coy. His work ethic, and effort was attentive. Overall, the experience was “perfect”, It was as if I had a personal mechanic and garage! “Thank you.” Sincerely, Ed von der Schmidt Ed von der Schmidt III DVM, MD Attending Neurosurgeon More

Unscheduled corrective maintenance On Wednesday, 17 July our 2014, ML 550 suffered a problem with chain in the rear differential while we were traveling from St Petersburg, FL to Lovell On Wednesday, 17 July our 2014, ML 550 suffered a problem with chain in the rear differential while we were traveling from St Petersburg, FL to Lovell, ME for an extended vacation. The nearest dealership that would see me was MB of Princeton. Linda Tague was exceptionally helpful in working with me to take my vehicle for repair and guiding me to a rental car agency a short distance from the dealership. This allowed us to continue our travel to meet our son in Maine who was on one week leave from the U.S. Army just having returned from a two year tour of duty in Korea. It was not an option for me to stay in Princeton, NJ for an extended period of time and miss meeting our son and his family. Linda was able to configure a plan to have my car repaired, keep me advised of its status that permitted only a brief interruption of my travel plans. When my car was repaired, which was all under warranty, I returned and Linda advised me of the Trip Interruption service that would cover up to $900.00 of costs to me as the result of emerging maintenance. I am very happy with Mercedes Benz service and the team that delivers that excellent service. Jerry Talbot More

Excellent services. Thanks Brian :)) Brian was outstanding too deal with ! Excellent service 100% Very happy with the service and work done to my ML Thanks again for the loaner and was Brian was outstanding too deal with ! Excellent service 100% Very happy with the service and work done to my ML Thanks again for the loaner and washing my truck :)) More

Excellent Service Advisor Mr. Cruz is an awesome service advisor. His professionalism speaks volumes this dealership. Mr.Cruz displays excellent customer service since my first Mr. Cruz is an awesome service advisor. His professionalism speaks volumes this dealership. Mr.Cruz displays excellent customer service since my first visit to Princeton Mercedes-Benz. Mr. Cruz’s warm personality and caring attitude makes it easy to remain a customer with Princeton Mercedes-Benz. More

problem quickly identified and fixed great job by brian and matt the tech on servicing and identifying a problem that occurred on the way for my prior scheduled service appointment. great job by brian and matt the tech on servicing and identifying a problem that occurred on the way for my prior scheduled service appointment. More

Professional and excellent care. Paul has been always very resourceful and kind to me and my family anytime we need service care. I recommend your dealership to anyone with no hesitat Paul has been always very resourceful and kind to me and my family anytime we need service care. I recommend your dealership to anyone with no hesitation . More

Attentive service The problem was diagnosed and dealt with. Unfortunately it took all day, but I was given a loaner car. My air conditioner now runs beautifully( just The problem was diagnosed and dealt with. Unfortunately it took all day, but I was given a loaner car. My air conditioner now runs beautifully( just in time for this heat wave) More

car was serviced as promised i brought my car in to be serviced. i was in and out as promised. everyone was pleasant and professional . They even washed my car and. i brought my car in to be serviced. i was in and out as promised. everyone was pleasant and professional . They even washed my car and. More

Service maintenance 90k The team was very nice and professional I would definitely recommend your group to anyone I know. My mother-in-law leased a vehicle based on our reco The team was very nice and professional I would definitely recommend your group to anyone I know. My mother-in-law leased a vehicle based on our recommendation and my sister in-law will be looking at a new car at your location soon. More

Quick and professional service. The people I got in touch with were very friendly and professional and they fixed the issue I had very fast. Reliable , high quality service ! The people I got in touch with were very friendly and professional and they fixed the issue I had very fast. Reliable , high quality service ! More