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Mercedes-Benz of Richmond
Henrico, VA
900 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 900 reviews
March 04, 2023
Very professional and knowledgeable about Mercedes products and services. Mr. Irvin Rich was very helpful with all our needs on making a purchase. products and services. Mr. Irvin Rich was very helpful with all our needs on making a purchase. More
by Mholloway10
Employees Worked With
Mr. Irvin Rich
Helpful March 03, 2023
Did my recall 1/2 hour early and finished in ten minutes. MBZ of Hampton wanted to keep my car for three days and quoted me 3 hours to do the inspection! as the raven said: Never more. You guys were wonderfu MBZ of Hampton wanted to keep my car for three days and quoted me 3 hours to do the inspection! as the raven said: Never more. You guys were wonderful. More
by grimo1
Employees Worked With
Check in and appointment secretary
February 11, 2023
I am satisfied with my experience. My only disappointment was that I had a 9:40 appointment but had to wait 20 minutes to meet with service representative. The rep was very polite and My only disappointment was that I had a 9:40 appointment but had to wait 20 minutes to meet with service representative. The rep was very polite and processed my request promptly. More
by barbarabane
Employees Worked With
Do not recall
February 11, 2023
Service was excellent, customer service is amazing overall they make you feel pampered and special. I will recommend this dealership to everybody. overall they make you feel pampered and special. I will recommend this dealership to everybody. More
by Bertica
Employees Worked With
Logan Bunger
February 11, 2023
Everybody is friendly and helpful and genuinely want to please. The lounge is nice too. I drive 85 miles to get to this dealership. I ordered my AMG from this dealership. please. The lounge is nice too. I drive 85 miles to get to this dealership. I ordered my AMG from this dealership. More
by burnette464
Employees Worked With
Fadil Pehlic
February 04, 2023
Logan was awesome! He makes the entire experience so easy and stress free. He always strives to make me happy. He also communicates everything that is going on with my He makes the entire experience so easy and stress free. He always strives to make me happy. He also communicates everything that is going on with my vehicle! Thank you! More
by Alexa
Employees Worked With
Logan
