Mercedes-Benz of Richmond

GREAT SERVICE FOR STRANGER IN NEED OF HELP On Monday, August 3rd we were driving from our home in NC to our home in PA when we received a warning notice of a auxiliary battery malfunction. We c On Monday, August 3rd we were driving from our home in NC to our home in PA when we received a warning notice of a auxiliary battery malfunction. We called our dealer in PA who advised us not to drive home with this problem but to get it looked at. We stopped at Mercedes-Benz of Richmond and received EXCELLENT service. They took us in right away, were very friendly & professional and replaced the battery under warranty. From the initial phone call, to the interaction with the service contact Logan everyone was great! More

Excellent personalized service My service person, Chris Alston, always gives me such excellent and personal service! Fantastic person and does a great job keeping me informed about My service person, Chris Alston, always gives me such excellent and personal service! Fantastic person and does a great job keeping me informed about when the work will be finished. More

Nail in tire Husband found a nail in my tire early Monday morning. Stopped by dealership at about 9:15 with no appt. I was completely willing to be worked in and e Husband found a nail in my tire early Monday morning. Stopped by dealership at about 9:15 with no appt. I was completely willing to be worked in and expected a wait. No wait!! Took my car right back. Maybe an hour start to finish and a car wash. Love my new car. More

De Luxe I prefer to stay at the dealership and wait while my car is serviced because the customer waiting room is just so darn nice. It's not any one thing, b I prefer to stay at the dealership and wait while my car is serviced because the customer waiting room is just so darn nice. It's not any one thing, but everything - the wifi, the snacks, the drinks, the magazines, the TV, the workstations for people who didn't bring a laptop. The whole thing is just deluxe. More

True Customer Service Bringing my vehicle to McGeorge Mercedes is a pleasant experience. Christopher Alston is an excellent Asst Service Mgr. He is a pleasure to work wi Bringing my vehicle to McGeorge Mercedes is a pleasant experience. Christopher Alston is an excellent Asst Service Mgr. He is a pleasure to work with More

Great Service I scheduled an appointment on line for an oil change. I received a response within the hour and my oil change was scheduled for express service. When I scheduled an appointment on line for an oil change. I received a response within the hour and my oil change was scheduled for express service. When I arrived I was greeted by an attendant and within 10 minutes, I was greeted by the service attendant. The service attendant reviewed my request. I was in an out within 45 minutes including a complementary car wash. More

No pressure for sale I was ready to look at the SMART car to purchase. After a test drive, Joshua Bolhuis, gave me the options about leasing instead. He recommended a gre I was ready to look at the SMART car to purchase. After a test drive, Joshua Bolhuis, gave me the options about leasing instead. He recommended a great local restaurant for my sister & I to eat at while we talked out the two plans. Before lunch was over, I had decided to lease instead of buy. More

Awesome New Car Salesman Irvin Rich is a great salesman. He went the extra mile to make sure I had the best car buying experience when I just purchased my new CLA250 with the Irvin Rich is a great salesman. He went the extra mile to make sure I had the best car buying experience when I just purchased my new CLA250 with the sports platinum package. This car was hard to find but he never stopped looking until he found the exact car/color/interior that I was looking for. It was a birthday gift to myself and it didn't arrive on time due to the holiday but he made sure he kept me informed of the progress and when I arrived to pick the car up it was on the showroom floor with beautiful happy birthday balloons attached. He took the time to make sure I was familiar with the vehicle even though after we finished the purchase it was past closing time. Kathie (in Finance) was great also she explained everything to us and did a fantastic job. She was very pleasant to wok with. Brendan was very instrumental in the negotiation process and was a pleasure to work with also. Overall we had a great experience. The last time we bought new Mercedes Benz's from this dealership was 2003 and we purchased a new E320 and a new CLK320 and I must say this was the best experience so you just keep getting better! My husband and I have purchased many cars and we both agree that Irvin Rich has been the best salesman we have worked with. Thanks to everyone for our wonderful car buying experience!!!! More

Good service My appointment is satisfied with Mr Johson .everything went well & Smooth .customer service is great & prompt.alaways please with this dealership.iwi My appointment is satisfied with Mr Johson .everything went well & Smooth .customer service is great & prompt.alaways please with this dealership.iwillcome back to have my future services. More

Great Service I had just come home from a rough trip from Canada with 2 flat tires and needed to get my car serviced before leaving the next day for another long tr I had just come home from a rough trip from Canada with 2 flat tires and needed to get my car serviced before leaving the next day for another long trip. Craig Johnson helped us get a same day appointment and even had to request the service men to work overtime so I could get my car back in time. He was polite, professional, knowledgeable, and patiently answered all of my questions and kept me in the loop of the status of my car throughout the day. My family has been a loyal Mercedes customer since 1990 and would highly recommend this dealership. More