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Mercedes-Benz of Rocklin
Rocklin, CA
3,187 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,187 reviews
December 25, 2025
Way over priced. You prices aren’t even fair. Customer service lacks while picking up a car I waited for a while for someone to come to the desk to pay and then sto You prices aren’t even fair. Customer service lacks while picking up a car I waited for a while for someone to come to the desk to pay and then stood there watching a young kid sit in my car texting. More
by julia.e.bryie
Verified CustomerEmployees Worked With
Gary
December 25, 2025
Clay Sanders in the Service Dept. walked me through the process which was an unfortunate incident requiring major repairs to my RV damaged by a third party. Clay deserves a raise for walked me through the process which was an unfortunate incident requiring major repairs to my RV damaged by a third party. Clay deserves a raise for his professionalism and constant communication. More
by DAVIDJONES555
Employees Worked With
Clay,Sanders
December 25, 2025
I am writing to formally express my concern regarding an issue that occurred immediately following my first maintenance service, which was completed on 12/20/25. At the conclusion of the appointment, I was issue that occurred immediately following my first maintenance service, which was completed on 12/20/25. At the conclusion of the appointment, I was confident that all work had been completed properly, as that is what was communicated to me. However, while driving to my in-office workday in Napa, CA, I began hearing a loud and unusual noise coming from underneath my vehicle. Initially, I believed it may have been a tree branch or road debris, but the noise became increasingly concerning and forced me to pull over. Upon inspection, I discovered that the panel underneath the vehicle was loose and dragging, indicating that it had not been bolted or secured correctly after my maintenance appointment. This panel had been dragging for miles. This situation is completely unacceptable, especially given the cost of these maintenance services and the expectation of the highest level of care and safety. I have never experienced anything like this before, and it was particularly distressing as it occurred the same day I was scheduled to drive to Southern California for the holidays. As a result of this issue, I immediately felt unsafe driving the vehicle. It ultimately had to be towed from my place of employment, which was both inconvenient and embarrassing. Despite this experience, I would like to acknowledge and thank Sean Williams for his immediate action and assistance in resolving the issue as quickly as possible. His responsiveness and support were greatly appreciated during a stressful situation. More
by Diana Jeronimo
Employees Worked With
December 23, 2025
Dealership help lot and their service excellent ! I bought a second car. . I appreciate Thank you! I bought a second car. . I appreciate Thank you! More
by JASVIRSANGHA
December 22, 2025
No communication. Took 4 days to replace a battery. Service advisor, Greg, was terrible and did not believe me when I said the battery could not hold a charge which wa Took 4 days to replace a battery. Service advisor, Greg, was terrible and did not believe me when I said the battery could not hold a charge which was the case after Mercedes ran their tests. More
by km
Employees Worked With
Greg
December 21, 2025
Was happy with my service you guys had really good customer service and take care of my situation and you guys are really professional. Thank you. customer service and take care of my situation and you guys are really professional. Thank you. More
by JOSEMARTINEZHVAC
Employees Worked With
December 21, 2025
Excellent service experience at Mercedes-Benz Service. The staff was professional, courteous, and efficient from start to finish. Everything was explained clearly, the service was completed on time, and t The staff was professional, courteous, and efficient from start to finish. Everything was explained clearly, the service was completed on time, and the overall experience felt smooth and well-organized. Truly top-tier customer service. More
by MANJIT.TOOR
