Mercedes-Benz of Rocklin

Prompt helpful thorough We always enjoy working with Greg because he understands what we want. because he understands what we want. More

The service is fantastic particularly because of Wayne - loaner cars are a premium and difficult to attain something the dealer should really consider focusing on. I understand substantive enterprise reven loaner cars are a premium and difficult to attain something the dealer should really consider focusing on. I understand substantive enterprise revenue is made from servicing the vehicles. Wayne does everything possible to accommodate my schedule (I am a busy physician in and out of the operating room) He has assisted me on several occasions and it is greatly appreciated. He is in frequent communication with me when my car is serviced he is professional, courteous and affable. Improving customer service is key but so is enabling your service staff to be excellent by giving them the necessary tools and loaner cars are just that tool. More

As always Greg has never failed to meet my expectations Greg over the many years I have been bringing my multiple vehicles for service , has been both a professional and more importantly A Friend. Tha Greg over the many years I have been bringing my multiple vehicles for service , has been both a professional and more importantly A Friend. Thank you Reverend Michael Monroe More

Pleased with service…. surprised there was a service charge to use the Visa card. Gregory was thorough with what work would be performed and timing to have it completed. surprised there was a service charge to use the Visa card. Gregory was thorough with what work would be performed and timing to have it completed. More

The car I wanted was not in dealers' inventory in the entire state. In order to find it outside the state, the online sales person, Thomas Lee, went above and beyond to find and get the car. In our in entire state. In order to find it outside the state, the online sales person, Thomas Lee, went above and beyond to find and get the car. In our in person meeting, he was very knowledgeable and listened to my concerns. He responded very quickly when we texted and emailed several times outside of our face to face meeting. I also interacted with Dana on the final paperwork. He was very personable and my experience of that meeting was 5 stars. Inside the physical building is impressive and shows the level of luxury MB is known for. More

Very easy to get things scheduled and handled. I appreciate all of the help with my car. I appreciate all of the help with my car. More

I called with a last-minute problem later in the day and was able to get an appointment the same day. Very appreciative of that because that is not generally the case with the other vehicles I own. Service was able to get an appointment the same day. Very appreciative of that because that is not generally the case with the other vehicles I own. Service advisor Sean was great. They turned the vehicle around quickly and solved the problem. Not sure how you could do much better. More

They are great to work with, they get me in quickly and if they need to keep the car for a few days, they make sure I can get home. if they need to keep the car for a few days, they make sure I can get home. More

Quick and efficient . Mb service is always done right the first time. Very friendly and knowledgeable. Mb service is always done right the first time. Very friendly and knowledgeable. More