Niel HINDI

A prompt, courteous and fulfilling visit to this service department. All work done was covered by warranty. Eduardo was very pleasant to talk to and all service staff were attentive to making the visit ple department. All work done was covered by warranty. Eduardo was very pleasant to talk to and all service staff were attentive to making the visit pleasant. There were no cookies on offer. Thank you. More

by RJINO Verified Customer Verified Customer

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Nabil was a great helping person and got me a fantastic deal I’m sure will refer friends to him deal I’m sure will refer friends to him More

by MALSALOUM Verified Customer Verified Customer

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Very good place and good deals love the cars and trucks they have to offer and great service they have to offer and great service More

by daniellopezvilla Verified Customer Verified Customer

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Excellent service. Greeted as soon as I arrived. And made checking in very easy. When I came back to pick up my car, there was no one at the register but someone came u Greeted as soon as I arrived. And made checking in very easy. When I came back to pick up my car, there was no one at the register but someone came up and asked me what f I was being helped. I wasn’t and he immediately got my key and had my sign the paper work and I was on my way. I Appreciated that very much. Thank you. More

by steve.stevieb Verified Customer Verified Customer

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Great service, friendly customer service, kept me updated. Knowledgeable service techs, inviting atmosphere and culture. updated. Knowledgeable service techs, inviting atmosphere and culture. More

by DRNABILMAJID Verified Customer Verified Customer

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Don’t pick up calls when needed. Sometimes no communication at all. Service takes long Sometimes no communication at all. Service takes long More

by Nan Verified Customer Verified Customer

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Professional team and welcoming people . Service advisor clearly explained repairs , pricing and timeline .Thank you Rockline Mercedes Benz ! Service advisor clearly explained repairs , pricing and timeline .Thank you Rockline Mercedes Benz ! More

by TITERNIK2007 Verified Customer Verified Customer

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Good experience and drove home with the car i wanted the same day. Nice sales staff. same day. Nice sales staff. More

by DBLANKE354 Verified Customer Verified Customer

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I had an extremely frustrating experience with the service department at Mercedes-Benz of Rocklin. I was contacted repeatedly over several months to schedule a service and recall, and I was very clear service department at Mercedes-Benz of Rocklin. I was contacted repeatedly over several months to schedule a service and recall, and I was very clear each time that I live two hours away and could only come in if a loaner vehicle was provided. During those communications, I was told what was necessary to get me scheduled and out to the dealership. However, once I arrived, the situation was presented very differently, as if the appointment was optional or something I had pushed for, despite the dealership initiating repeated contact. I ultimately scheduled the appointment with the understanding that a loaner would be available. Based on that, I drove 160 miles round trip, paid for gas, rearranged my schedule as a nursing student, and coordinated childcare for what I thought would be a drop off situation. When I arrived, I was then told I would need to pay for a loaner, deal with unexpected mileage limits, or return the same day, none of which were communicated beforehand. Had this been disclosed upfront, I would not have made the trip. This was a clear breakdown in communication that resulted in wasted time, unnecessary mileage, and out-of-pocket costs. Customers should not have their time and resources wasted due to internal miscommunication. To think I was even considering purchasing another vehicle from this location prior to this experience. As a customer who has used this Rocklin dealership since purchasing my vehicle, I’ve never experienced an issue like this before, the complete disregard for my time is unacceptable and is reason enough for me to take my business elsewhere and suggest others to do the same. More

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This year we got a third Mercedes car from this dealership. They’re the best when it comes to reasonable price negotiation. We’ve been working with a salesman Niel, he is the BEST! dealership. They’re the best when it comes to reasonable price negotiation. We’ve been working with a salesman Niel, he is the BEST! More

by MDEVIATYKH Verified Customer Verified Customer

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