Mercedes-Benz of Rocklin
Rocklin, CA
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Brandon is Tops Brandon has taken care of all our Mercedes Service needs....at least 4 different AMG models, over the years. He has done so professionally, with court Brandon has taken care of all our Mercedes Service needs....at least 4 different AMG models, over the years. He has done so professionally, with courtesy, and promptness. I can't remember a single time, that some issue was over his head. Everything gets fixed, everything is tidy. Highly recommended!!! More
Outstanding Carolyn was super efficient, provided a great service, great sense humor and followed up with with the updates when my car wan't ready so I didn't hav Carolyn was super efficient, provided a great service, great sense humor and followed up with with the updates when my car wan't ready so I didn't have to call and check. The loaner was available and clean and I didn't have to wait. One suggestion, if possible provide a bigger car for loaner so clients so they may consider upgrading. I would have liked to driven CLS 550 or S 550. Maybe it's not cost effective! More
Great It really was the best experience I have ever had buying a car. Tom was so helpful and made us feel at ease. Just want to thank everyone. It really was the best experience I have ever had buying a car. Tom was so helpful and made us feel at ease. Just want to thank everyone. More
Friendly and helpful staff, excellent quality of service Brandon has been a pleasure to work with. I have worked exclusively with Brandon on service for my two S-Class vehicles. I appreciate the fact that Brandon has been a pleasure to work with. I have worked exclusively with Brandon on service for my two S-Class vehicles. I appreciate the fact that he remembers all of my service history as well as his technical knowledge of the vehicles. Despite the fact that I live in San Francisco, I always make the drive to Rocklin for service. It is well worth the 125 drive, More
Service experience Brandon was very pleasant to work with and very helpful. He also helped me with the nice loaner car we really appreciate it and will recommend him . Brandon was very pleasant to work with and very helpful. He also helped me with the nice loaner car we really appreciate it and will recommend him . More
Service and friendly staff I love coming to the service center the customer service is great, I always get the appointment time that best fits my schedule and Carolyn Jackson is I love coming to the service center the customer service is great, I always get the appointment time that best fits my schedule and Carolyn Jackson is a remarkable service rep. she is the best I have ever dealt with at an dealership she is irreplaceable to Mercedes. More
convenience plus I appreciate the convenience and courteous service received from MB of Rocklin. From the moment you pull in the dealership, their staff is attentive t I appreciate the convenience and courteous service received from MB of Rocklin. From the moment you pull in the dealership, their staff is attentive to your service needs and shows respect for your time. More
Poor pre-delivery by service, poor post sale service Many items not done on car before delivery - license plate, mBrace, floor mats, manuals, too many to list. No or very slow replies to phone and emails Many items not done on car before delivery - license plate, mBrace, floor mats, manuals, too many to list. No or very slow replies to phone and emails. No sale or title documents supplies with vehicle. After one month I have nothing showing I own the car. Exceptional service on purchase of previous two Mercedes at Santa Rosa dealership, after this dealer I doubt I will ever buy another Mercedes Benz. More
Agonizing Took 7 Days to replace a windshield. Promised a full tank of gas at time of picking up, didn't happen. "NEED. MORE SPACE" List goes on.🤔 Took 7 Days to replace a windshield. Promised a full tank of gas at time of picking up, didn't happen. "NEED. MORE SPACE" List goes on.🤔 More
You folks are a 15 on a scale of 10!!!!!!!!!! It is always a pleasure taking my car in for a service. Everyone is very professional and polite and make me feel as if I am someone special. It is It is always a pleasure taking my car in for a service. Everyone is very professional and polite and make me feel as if I am someone special. It is obvious that everyone takes a very special pride in their area of expertise. Thank you!!!!!!!!! Gene Lilly More