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Mercedes-Benz of Rocklin

Rocklin, CA

4.4
2,986 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,986 reviews

March 31, 2017

Brandon is Tops Brandon has taken care of all our Mercedes Service needs....at least 4 different AMG models, over the years. He has done so professionally, with court More

by JDFONDRENMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Apr 11, 2017 -

Mercedes-Benz of Rocklin responded

Your recommendation means the world to us! Brandon is wonderful and we are truly lucky to have such an asset like him on our service team. He really goes above and beyond for his clients and I am so happy to see how pleased you are with him. We look forward to serving you again in the future! -Victoria Roth: Customer Relations Manager.

March 31, 2017

Outstanding Carolyn was super efficient, provided a great service, great sense humor and followed up with with the updates when my car wan't ready so I didn't hav More

by SamiUSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolyn Jackson
Apr 11, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for such wonderful feedback! We take pride in our loaner fleet and wish we could give out even better loaners than we already do! Carolyn is absolutely wonderful and I am so happy to hear that she takes such great care of you. Thank you for taking the time to write this review and share your experience with us! We look forward to you visiting us again. -Victoria Roth: Customer Relations Manager.

March 30, 2017

Great It really was the best experience I have ever had buying a car. Tom was so helpful and made us feel at ease. Just want to thank everyone. More

by mlsfunnygirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Emerson
Apr 11, 2017 -

Mercedes-Benz of Rocklin responded

Congratulations on the purchase of your vehicle! I hope you are enjoying it immensely. Tom is a wonderful salesmen and he always goes the extra mile to make sure all of his clients are completely happy with their purchase. We thank you for taking the time and sharing your experience with us! -Victoria Roth: Customer Relations Manager.

March 30, 2017

Friendly and helpful staff, excellent quality of service Brandon has been a pleasure to work with. I have worked exclusively with Brandon on service for my two S-Class vehicles. I appreciate the fact that More

by TONY43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Apr 11, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for making the drive and choosing us for your servicing needs! It really means the world to us and especially Brandon that you make such a long journey out here. He really is the best and we are very fortunate to have him on our service team. Thank you for leaving this review! -Victoria Roth: Customer Relations Manager.

March 29, 2017

Service experience Brandon was very pleasant to work with and very helpful. He also helped me with the nice loaner car we really appreciate it and will recommend him . More

by ED_MARQUEZ2002
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Apr 05, 2017 -

Mercedes-Benz of Rocklin responded

I am very pleased to hear that Brandon took such great care of you and that he was able to get you on the road with a loaner vehicle while your car was with us. He really goes out of his way and sets high goals of bringing the best of the best service to all of his clients. Thank you for writing this review and sharing your experience with us. We look forward to serving you again in the future! -Victoria Roth: Customer Relations Manager.

March 29, 2017

Service and friendly staff I love coming to the service center the customer service is great, I always get the appointment time that best fits my schedule and Carolyn Jackson is More

by applegarthl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolyn Jackson
Apr 11, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time and sharing your experience with us! Carolyn is wonderful and she always goes that extra mile to make her clients feel welcomed. We are so happy to see that she is taking such great care of you an your vehicle. We look forward to serving you again in the future! -Victoria Roth: Customer Relations Manager.

March 28, 2017

convenience plus I appreciate the convenience and courteous service received from MB of Rocklin. From the moment you pull in the dealership, their staff is attentive t More

by CHRIS S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Apr 05, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for choosing our dealership for all of your service needs! It really means the world to us that you are able to recommend us to your friends and family. Brandon is great and we are very lucky to have him at our service department. Thank you for taking the time to share your experience with us! -Victoria Roth: Customer Relations Manager.

March 28, 2017

Poor pre-delivery by service, poor post sale service Many items not done on car before delivery - license plate, mBrace, floor mats, manuals, too many to list. No or very slow replies to phone and emails More

by Jimmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Hunter, James Reemts
March 27, 2017

Agonizing Took 7 Days to replace a windshield. Promised a full tank of gas at time of picking up, didn't happen. "NEED. MORE SPACE" List goes on.🤔 More

by BMADRIGAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Burnett, Aaron Thetford
Apr 05, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to share your experience with us. I apologize that your experience has been less than yours and our standards. Brining the best of the best service to all of our customers is our main goal, and since this was not reached with you, if you would like to contact me and discuss the matter further I would be happy to help. You opinion means the world to us. -Victoria Roth: Customer Relations Manager.

March 26, 2017

You folks are a 15 on a scale of 10!!!!!!!!!! It is always a pleasure taking my car in for a service. Everyone is very professional and polite and make me feel as if I am someone special. It is More

by klilly0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens, James Reemts
Apr 05, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review and share your experience with us! Brandon is wonderful and we are so lucky to have him on our service team. He really takes the time to make all of his clients feel welcome and informed during their visit. We look forward to servicing you again in the future. -Victoria Roth: Customer Relations Manager.

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