Mercedes-Benz of Rocklin

The dealership requires the purchase of a Zurich warranty (keys, exterior paint, roadside assistance, and interior damage coverage) onto purchasers for ALL vehicle sales, new or used. A vehicle I recently bo (keys, exterior paint, roadside assistance, and interior damage coverage) onto purchasers for ALL vehicle sales, new or used. A vehicle I recently bought 11 days ago, has had the emissions light come on at day 4, a non-working driver assist and bluetooth, and no return response from my calls nor emails to the sales team nor GM about my concerns. Nice people, but not sure about their integrity or honesty. More

I’m going to this dealership since 2020 ,I love the people very nice and friendly, I have buy 4 Cars from this dealership, Art the person always helps me give me very good price . people very nice and friendly, I have buy 4 Cars from this dealership, Art the person always helps me give me very good price . More

My salesman Ibrahim was very helpful and helped me get into the specific vehicle that I wanted. He worked well with the finance department to work out the numbers for me . He was very polite and even made into the specific vehicle that I wanted. He worked well with the finance department to work out the numbers for me . He was very polite and even made sure that the car was detailed and delivered it to me an hour and a half away! More

Since they changed ownership they have gone downhill tremendously. No one ever answers the phone in the service or parts dept and you have to keep calling and calling. Leaving a mssg is no use, no retur tremendously. No one ever answers the phone in the service or parts dept and you have to keep calling and calling. Leaving a mssg is no use, no return calls. You are losing business. Get it together. Of course the sales team will call you back. Parts dept I give 2 stars but service is a big 0 stars. The service manager who has been there for years has turned very rude. Find a new owner and management is my suggestion. You are losing alot of business and overcharging people. Many others I hear complaining and dissatisified as well, not just myself. More

Purchased three AMGs in the past, last summer ordered a new one. What a mistake: this place is not what it used to be, total lack of communication and transparency, "promise made promise kept" does not exi new one. What a mistake: this place is not what it used to be, total lack of communication and transparency, "promise made promise kept" does not exist there. GM never disclosed why this car was on hold four months after it was built, sales did not respond to messages for weeks... Seems to me they won't be in the car business much longer as this place is in the business of getting out of the car business. More

I live 2 time zones away, but was very interested in a car on their lot. I was connected with a sales rep, Tommy, who immediately went into the lot (in the rain!) and took a video of all the aspects of th car on their lot. I was connected with a sales rep, Tommy, who immediately went into the lot (in the rain!) and took a video of all the aspects of the car I was curious about. He even went back out a couple times to check on additional features that came to mind. Long story short, there was an erroneous message from the eSign platform that led me to believe the dealership would think I had signed the purchase agreement, but I didn't - I changed my mind. I was very concerned it would become a problem, but the sales manager. Brehon, assured me that even if I had signed it, he would gladly void it to make sure I was taken care of and satisfied with the outcome. He was very reassuring and sincere that his #1 goal was my happiness, regardless of whether I buy a car from them. That kind of integrity is refreshing and extremely appreciated! I would not hesitate to purchase a vehicle from Rocklin. Heck, even if I decide to buy a pre-owned vehicle that is not even a Mercedes, I'll check in with them to see if they can find my next car. Thank you so much, you are awesome! More