Mercedes-Benz of Salem - Service Center

As soon as I called, I got an appointment same day. The customer service was excellent. By the time I arrived they were waiting for me to look at my car and had thr shuttle available to get me to work The customer service was excellent. By the time I arrived they were waiting for me to look at my car and had thr shuttle available to get me to work. My car was fixed the same day. I will never go anywhere else for my Mercedes benz services! Amazing staff and wonderful customer Service. Thanks! Savannah . More

Service was fast team members were quick to respond to my questions car was very clean questions car was very clean More

Excellent work researching major damage to our Sprinter fuel system and doing major repairs in a timely manner. fuel system and doing major repairs in a timely manner. More

Don Post was able to quickly detect and set up the repair of my car. It needed a new battery. Mail was efficient in taking me between my home and the dealership. of my car. It needed a new battery. Mail was efficient in taking me between my home and the dealership. More

Prompt, courteous service which is well documented and consistently completed under budget and well before schedule consistently completed under budget and well before schedule More

We appreciated how Evan communicated with us. He was easy to reach and helped us feel at ease during the process. He was easy to reach and helped us feel at ease during the process. More

Very pleased and thankful for the service I've been getting from the parts department, as well as previous service visits with Don. Actually, everyone I've dealt with has been pleasant. For the last m getting from the parts department, as well as previous service visits with Don. Actually, everyone I've dealt with has been pleasant. For the last month or so, I've been working frequently with Mark Massey in the parts department locating parts to extend the life and quality of a one owner W202 that had been purchased there new, 25 years ago. Mark has been patient, professional, efficient, responsive, and thorough. I've been dealing with him in person, on the phone, and through emails. Not once have I gotten the "oh you again" response. Thank you Mark, I have really appreciated your excellent service. More

Smooth process from intake to delivery. Service tech was thorough in explaining work done on my car. Very pleased! Service tech was thorough in explaining work done on my car. Very pleased! More

Always courteous, always prompt, always reliable! I will always recommend them to other MB owners. I will always recommend them to other MB owners. More

I had an outstanding experience at the Mercedes Benz of Salem. Tony and the team were professional,knowledgeable, and above and beyond to ensure a smooth and enjoyable visit. The service was efficient and Salem. Tony and the team were professional,knowledgeable, and above and beyond to ensure a smooth and enjoyable visit. The service was efficient and the attention to details was impressive. I highly recommend to anyone looking for a top notch customer care. Thank you for my Mercedes-Benz experience excellent. More