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Mercedes-Benz of Salem - Service Center

Salem, OR

4.8
489 Reviews

489 Reviews of Mercedes-Benz of Salem - Service Center

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July 16, 2024

They have not called back this entire day. I have called 4 times. Not acceptable More

by CHRISKULPA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Mercedes-Benz of Salem responded

We would love to speak with you regarding your service experience and certainly want to ensure you're taken care of. Please give us a call at (503)585-1231 or send an email to service@salemmercedes.com when you can. We look forward to working with you.

July 06, 2024

Service was profesional as you would expect from Mercedes. We were given a loaner to use while the service was being completed. My only suggestion, given that my wife and I are 69 years old, they in More

by DAVID.SKAINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mercedes-Benz of Salem responded

We're glad we could serve you. Thank you for choosing Mercedes-Benz of Salem!

July 05, 2024

Service manager very courteous and provided exacting estimates. Finished work was precise and under expected costs. Waiting room we'll stocked with beverages and cookies. More

by brucetmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mercedes-Benz of Salem responded

We like to keep our amenities stocked! Thank you for choosing Mercedes-Benz of Salem!

June 27, 2024

Excellent service and got my car back cleaned, and they saved me money. Win win in my books More

by Angelanaya82
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

June 19, 2024

Friendly, competent, on time, what more can you ask. BTW, nice rental. Dashboard intimidating Bye More

by sethjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

June 18, 2024

Mercedes in Salem is the best. They are trustworthy, competent and have years experience. Keep up the great work! More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

June 18, 2024

Don Tony always great Work always done correctly People are very friendly Nice rest room More

by JKDEGARMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

June 13, 2024

Quick, friendly, competent, not pushy…. but helpful and knowlegable. I’ve changed my preferred dealer . More

by PAT50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

June 13, 2024

Evan is the commercial van service manager. He is always friendly and professional. Their rates are competitive and MB service staff tends to get work done on a timely manner. More

by mbillets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

June 11, 2024

Evan was very helpful and did a very thorough job of making sure issues with my vehicle were solved. He was able to address all my concerns, and gave phone updates which I appreciated! More

by M.BENARROCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

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