Mercedes-Benz of Seattle

This dealership is a family business into which you are immediately swept and from then on treated like a favorite relative. Everyone is involved--from the owners to the guys that detail the cars and the immediately swept and from then on treated like a favorite relative. Everyone is involved--from the owners to the guys that detail the cars and the courtesy van drivers--they are all happy to do whatever your needs happen to be. This shop is one of the best examples of customer service I've experienced. I go out of my way to praise their actions and enthusiastically recommend them to anyone I can. More

From beginning to end, Phil Smart was just a wonderful place. Jimmy was the first sales person I talked to about the car we eventually purchased. I had a very limited schedule to be able to view the car, place. Jimmy was the first sales person I talked to about the car we eventually purchased. I had a very limited schedule to be able to view the car, but with Sergey's help, it was made as easy as easy could be. Both gentlemen were extremely friendly. They made me feel right at home. On the day we picked up the car, we were made to feel comfortable in their lounge, and were asked a few times if we needed a beverage or anything to make us feel comfortable. Thank you Phil Smart, you have gained a new loyal customer. More

consistently, year after year, the best dealer I have ever dealt with in 30yrs of being a car consumer. The most recent service is a fine example, where Lisa and team, quickly diagnosed the items, and wi ever dealt with in 30yrs of being a car consumer. The most recent service is a fine example, where Lisa and team, quickly diagnosed the items, and within 48 hours completely fixed many problems. This example repeats time after time, with each new item on my cars, to the point now where I bring all my Mercedes Benz automobiles to Phil Smart now. More

I have the ultimate trust in the Phil Smart dealership,it's sale people and service folks. Phil Smart Sr intergery is flawless and he has embeded this into the entire oranization. I have purc dealership,it's sale people and service folks. Phil Smart Sr intergery is flawless and he has embeded this into the entire oranization. I have purchased 7 new Mercedes-Benz from this Dealership and have never had a reason to look elswhere. More

We recently worked with Jimmy Davidson from Phil Smart and I must say how impressed we were with him! He was up front, honest and made the buying process very simple. If you ever want to buy a vehicle a and I must say how impressed we were with him! He was up front, honest and made the buying process very simple. If you ever want to buy a vehicle and have piece of mind doing it then please visit Jimmy Davidson! More

thanks to Kathy may car buying experience was easy and enjoyable. She was informative and professional and very helpful. She is what you would expect buying this level of car but not always receive from o enjoyable. She was informative and professional and very helpful. She is what you would expect buying this level of car but not always receive from other dealerships. I would not hesitate to refer Kathy to any of my friends looking for a car. More

Due to successful negotiation, trade-in value, and great customer service, I was able to finalize a deal on a new C-300 4 matic on my first visit within 2-3 hours. The car was delivered in about a week (sl customer service, I was able to finalize a deal on a new C-300 4 matic on my first visit within 2-3 hours. The car was delivered in about a week (slight delay due to holiday), but was in perfect condition. Alan was very easy to talk to, gave me a test drive prior to purchase and clearly explained features upon arrival. I appreciated his giving space to decide with family and not being too pushy as I've experienced at other dealerships. Ultimately I felt he was most concerned about my happiness with the car and the price. More

I bought a GL450 from Jimmy, the experience was excellent starting with finding the right car for me,the transparent pricing, and the honest answers. After that making sure everything is ok when I brought m starting with finding the right car for me,the transparent pricing, and the honest answers. After that making sure everything is ok when I brought my car for service. The attention to details, and quick follow up made both the buying and ownership experience outstanding. More

The decision of where to purchase a car was easy for me, Phil Smart is really the only choice, a dealership that could be trusted and is certain to be available in the years to come for any need that may ar Phil Smart is really the only choice, a dealership that could be trusted and is certain to be available in the years to come for any need that may arise. Working with Steve and Troy was a lot of fun. I needed a winter car that would be reliable and safe for my son and I. Steve was very well versed on all models and made sure that we selected the perfect car for our needs. Going the extra mile comes naturally to Steve, in this case a few more miles as he personally picked us up at our home the day everything was finalized. More

Originally I had visited the location on Pike looking for a specific vehicle. I was told the car was at their other location on Aiport Way S. in Seattle. The saleman was supposed to provide me with the add a specific vehicle. I was told the car was at their other location on Aiport Way S. in Seattle. The saleman was supposed to provide me with the address, and never came back. Phil Smart Sr. then came out, was very nice, and told me what the address was. I arrived at the Airport Way location and was greeted by a salesman that would not leave me to look at the cars on my own. I was stuck with him and his sales pitches. After looking around at other dealerships for a few weeks, I knew exactly what I was looking for, and the specs/prices on the other 36 ML350s in the Seattle area. It was absolutely shocking how overpriced Phil Smart's cars were. The condition of the vehicles was inferior to the others- the cars were not properly detailed, and one 2006 model was 11K over some of the comparable cars, also with warranty. The salesman told me he could probably sell this car to me (which I wasn't interested in) for 25K instead of the $34K sale price.... when I asked about the 2008 models I was interested, the salesman couldn't give me a price without leaving me for about 25 minutes to work with his sales manager. The sales manager basically told me that they couldn't give me a price until they looked at my trade in. I asked how much they could sell the car to me for, NOT how much the trade would be. They were full of smoke and mirrors, were everything but straight forward, cocky, arrogant, and extremely rude. The sales manager cost his rep a sale. I walked in (and out) as a single female and was treated like an idiot. The sales manager was incapable of answering any of my questions without B.S.... I'm not an amateur buying, and I know exactly how car sales work- I do similar financing at a regional level for a similar product. The guy should be fired- its salesmen like him that give car salesman a bad name. I can't imagine that Phil Smart Sr. has any idea of the character he has working for him on Airport Way. I'll stick with BMW and will make sure all of my friends do as well. More