Mercedes-Benz of Seattle

I have an ML with 297,000 miles on it and an E320 with 145,000 miles. Phil Smart has done all of the maintenance on the ML, and took on the E as a used car that hadn't received the TLC that the ML had rec 145,000 miles. Phil Smart has done all of the maintenance on the ML, and took on the E as a used car that hadn't received the TLC that the ML had received. Needless to say, I am extremely impressed with Phil Smart's service department. They've been very conscientious about cost, and always give me a realistic view of what I should, or shouldn't opt to fix. I've also found that they are very competitive, their prices are the same as smaller German mechanics, and their warranty is much better. I do want to call out Lisa and Les in the service department for saving us a couple of times when our cars had strange issues. They treat a car showing up on a tow truck exactly the same as one with an appointment. Their commitment to customer service, and general kindness is fantastic. I would also like to call out Kathy Walton in sales. She knows we need a new car, and yet she never pressures us, she simply lets us know when there are good opportunities. More

I first met Alan at the local auto show. I found him to be personable, knowledgeable, and objective about the product. In addition, Alan followed up with me in a timely but low-pressure manner. He arrang be personable, knowledgeable, and objective about the product. In addition, Alan followed up with me in a timely but low-pressure manner. He arranged to have the model I was interested in available for a test drive and, in general, made my car purchase experience as stress-free and painless as possible. For a person who dislikes the car-buying experience, I was very appreciative of that. More

Alan has been great during the purchase of my new car. Since this is the first car I have ordered exactly how I wanted, I wasn't sure how everything worked. Alan has walked me thru all the steps and been Since this is the first car I have ordered exactly how I wanted, I wasn't sure how everything worked. Alan has walked me thru all the steps and been very gracious. I would recomment him and Phil Smart to anyone looking for a new car. We walked into the dealership from a pouring down rain looking like a couple little drowned bunnies. Alan, didn't bat an eye. Treated us with respect right from the start. He obviously knows the meaning of the expression not to judge a book by its cover. Well done Phil Smart for having someone like ALan on your team. Car not here yet....getting very excited for its arrival. Alan has promised to help me with all the complex techno stuff, so when leave the showroom my phone; stereo and garage door will be operating~ ~ Thanks so much! ! More

Best experience of all. Sergey was very helpful and funny and It felt like shopping with a best friend for a car!! If you need a car,- Go see Sergey!! His honest and wont lie to you like all the other salesm and It felt like shopping with a best friend for a car!! If you need a car,- Go see Sergey!! His honest and wont lie to you like all the other salesmen.. I only purchase my cars from Sergey now. More

I had a very pleasant experience during my recent purchase at Phil Smart in Seattle. The salesman Jimmy who helped me was very knowledgeable, low pressure, and completed the whole process very quick purchase at Phil Smart in Seattle. The salesman Jimmy who helped me was very knowledgeable, low pressure, and completed the whole process very quickly. I appreciated this as my past experiences purchasing a new car haven't gone as smoothly. More

Great Exprience buying a car I arrived at the Dealership around 3:00PM, I ask for a car Salesman. I was introduced to Sergey Makhanov, a brand specialist. I had went online the night before and planned the around 3:00PM, I ask for a car Salesman. I was introduced to Sergey Makhanov, a brand specialist. I had went online the night before and planned the car I wanted, with the options I would like to have. Within 2:45 hours later, I drove off the lot with the car I wanted and with more options and still was in my planned budget. Mr Makhanov was great he made the experience comfortable, smooth, fun. I woke this morning went through back through the deal, and I was still a happy Man. I tip my hat to the entire staff. Thanks More

Alan was not only knowledeable about Mercedes-Benz cars but extremely friendly and easy to work with! He answered all of my questions and was very patient with me. If you ever need to buy a MB, Alan is t but extremely friendly and easy to work with! He answered all of my questions and was very patient with me. If you ever need to buy a MB, Alan is the way to go! You will be missing out if you choose another dealer/sales consultant. Michelle L. (Seattle, Madison Park, WA) More

We walked into Phil Smart on Saturday November 13th to look at a 2006 SLK 350 and it was sold to someone else that day. Jimmy was our first contact. The search took 2 months. Jimmy would call once a week, look at a 2006 SLK 350 and it was sold to someone else that day. Jimmy was our first contact. The search took 2 months. Jimmy would call once a week, even if it was only to say hello. We bought our first Mercedes on Friday January 21st. Jimmy stayed with us until the transaction was complete. Jimmy picked us up at our home, so that we could drive our new car home together. More

Jimmy was great to work with and fulfilled all my expectations. I look forward to my next purchase! The financing options allowed me the flexibility needed to complete the sale. Thanks again for the expectations. I look forward to my next purchase! The financing options allowed me the flexibility needed to complete the sale. Thanks again for the hard work. I wouldnt shop anywhere else. Mike More

My experience was exceptional. Didn't expect the level My experience was exceptional. Didn't expect the level of respect and help that I received. Service was prompt and exact. Mr. Davidson earned my My experience was exceptional. Didn't expect the level of respect and help that I received. Service was prompt and exact. Mr. Davidson earned my business by searching out exactly what I wanted in a car, then getting back to me later to explain that he had probably found it. Bingo! The rest is history, and the sale was made. More