Mercedes-Benz of Seattle

Prompt comfortable service Professionally performed Very clean and organized While there were no loaners available- I had a ride to my office nearby quickly performed Very clean and organized While there were no loaners available- I had a ride to my office nearby quickly More

Very impressed by Tony Lee’s expeditious handling of my B service and my other requests. Kudos to Tony! service and my other requests. Kudos to Tony! More

My Mercedes was vandalized and sent to the dealership for repair. My insurance company was less than helpful. This dealership went out of their way to contact my insurance (more than once) company send pictu repair. My insurance company was less than helpful. This dealership went out of their way to contact my insurance (more than once) company send pictures (more than once) explain charges (more than once) and to contact me to explain everything. They were always kind and understanding and very professional to me throughout the over 2 months it took to deal with my insurance company. They stood up for me when the insurance company said they would not pay for Mercedes parts. I would most definitely recommend the parts and service department. From the top down, these folks were there for me! More

Bill Bellecourt is terrific and makes the service process efficient and very user friendly The work is very good efficient and very user friendly The work is very good More

I got poor services this time No vacuum the car just oil change no washing the car very poor quality service change no washing the car very poor quality service More

Got me the used Jeep I wanted with the payment I wanted. Everyone was knowledgeable, friendly, and professional! I recommend Mercedes-Benz of Seattle! Everyone was knowledgeable, friendly, and professional! I recommend Mercedes-Benz of Seattle! More

They haven't followed through with what they said they would do. Been a month and no plates or title. And they owe me over $700+ check for overpaying license fees. Also all the paperwork was to be emailed would do. Been a month and no plates or title. And they owe me over $700+ check for overpaying license fees. Also all the paperwork was to be emailed to me and its been there weeks and no paperwork yet? More

Great experience today getting heater blower fixed. Really appreciate having coffee available on a grey Seattle day. Really appreciate having coffee available on a grey Seattle day. More

Dealership is fine. Pricing of services to cars lacks transparency. An expensive repair should be fully justified with perhaps an upper limit and calculated on hours of Pricing of services to cars lacks transparency. An expensive repair should be fully justified with perhaps an upper limit and calculated on hours of labor with an effort to do as few hours as necessary. This job was bid at labor $2000.00.and all inclusive was 3250.00 to replace a malfunctioning part in the steering column. I asked service what they were going to do but beyond that I had no idea whether it would take 2000.00 worth of labor. Whether it did ie did not that is what I paid. Pretty hefty to get an electronic malfunction in the lock system. But I had no choice so I paid the rate as established. Was it justified? I have no idea. Hard to feel.goid about that kind of cost but it is what it is at this dealer. I had a previous bid on things that needed to be done and it was a full $1000 00 more than what I was able to get it done for. In this case specific to mercedes electronic malfunction with only 50k miles I needed this dealership service. I don't believe this is necessarily an issue with this mercedes dealer so for these kinds of things I will always need this dealership or some Mercedes specific service place. More