Mercedes-Benz of Shrewsbury

My first Mercedes !!! I actually haven't written a review of this kind before but I was very impressed by Mr. Gordon. He was a really sweet man and was very intelligent in I actually haven't written a review of this kind before but I was very impressed by Mr. Gordon. He was a really sweet man and was very intelligent in his field. He was not the typical sales person as they can make you feel a bit overwhelmed. He was just a really nice guy doing a great job at what he does. Mercedes-Benz sell them selves but Mr. Gordon made it an experience that was fun and exciting to me as this was my first real purchase of this kind. There was never any pressure just facts and details about the car. He was wonderful and patient while I was deciding which car to buy. Even after the sale was completed he told me to call him anytime with questions and he'd do his best to help me. I'll probably never go to another dealer as I was very impressed with Mr. Gordon, his skills and his kindness. More

Outstanding Experience! Arthur provided exceptional service and offered to extend his help well beyond what was expected. Working with Arthur has been the best car buying exp Arthur provided exceptional service and offered to extend his help well beyond what was expected. Working with Arthur has been the best car buying experience I have had! Excellent dealership and staff. Sarah Hannigan More

A Top Notch Dealership with a great Professional Team I recently bought a GLC from Mercedes Benz of Shrewsbury. I have purchased several cars from this dealership over the last 12 years and consistently I recently bought a GLC from Mercedes Benz of Shrewsbury. I have purchased several cars from this dealership over the last 12 years and consistently find their sales, finance and service teams to be outstanding, very professional, friendly and courtesy. The dealership clearly goes above and beyond for its customers! I highly recommend Mercedes Benz of Shrewsbury. More

Beautiful Experience After searching my three local Mercedes-Benz dealerships to no avail, I finally found my dream car at Shrewsbury Mercedes. Art takes his job very ser After searching my three local Mercedes-Benz dealerships to no avail, I finally found my dream car at Shrewsbury Mercedes. Art takes his job very seriously and as a first time Mercedes buyer, he made the experience seamless. He has extensive knowledge of the vehicle and is very polite, offering a no pressure environment. He’s very attentive to his clients needs and went out of his way to ensure that I received the best service possible... and I mean literally out of his way...Jon and Art actually delivered my new car to me so I would not have to make the long trip down again. Now that’s excellent service! More

Fantastic experience! Purchased a new used car. Everyone went beyond expectations to make the purchase a fantastic experience. Thanks to Arthur and Tim and the crew! I woul Purchased a new used car. Everyone went beyond expectations to make the purchase a fantastic experience. Thanks to Arthur and Tim and the crew! I would highly recommend a purchase from Mercedes Benz of Shrewsbury. More

Love This Dealership! Impeccable service...Top quality team!! There are not enough words to describe this dealership. Art is an extraordinary sales person and represents Wa Impeccable service...Top quality team!! There are not enough words to describe this dealership. Art is an extraordinary sales person and represents Wagner Mercedes in such a positive way. He made certain that from the purchase date to delivery date that everything was 100% perfect! Thank you, Art for going above and beyond!! I love my 2015 C400 4Matic! :) More

The customer service was excellent. No pressure to rush the. My wife and I had the best experience from test drive to purchase and are now part of the family at Mercedes Benz of Shrewsbury! My wife and I had the best experience from test drive to purchase and are now part of the family at Mercedes Benz of Shrewsbury! More

Amazing experience I met Arthur when I entered the dealership, my experience was top class from beginning to end , seamless and pleasant. I left the dealer with a bea I met Arthur when I entered the dealership, my experience was top class from beginning to end , seamless and pleasant. I left the dealer with a beautiful car that I look foward to enjoy for many years. Thank you so much . More

1st Out of State purchase. I found the Corvette that I was looking for on the internet. I telephonically spoke several times with Arthur Gordon and traveled from NY to check it I found the Corvette that I was looking for on the internet. I telephonically spoke several times with Arthur Gordon and traveled from NY to check it over. Aaron Allsopp represented Arthur, who was out of town at a conference the only day I could get there. All my questions were answered, and after a test ride, I put a down payment to hold the car since I was leaving on a vacation. Arthur kept me up to date and re-assured throughout the entire process that everything was fine and going smoothly....upon arriving home, everything just fell into place, all financing was handled by my credit union and Paul Brown, who also kept me "in the loop" as everything was proceeding. The night before I was planning to pick up the Vette, Arthur and Tim did a conference call with me as I had a few more questions....this was the 1st time for me doing an out-of-state purchase, especially with a car that I hadn't seen detailed yet. Again, Arthur REASSURED me that all was good ! Upon arrival, Arthur and Tim were outside checking over the Vette, which looked like it came off the assembly line. I cannot say enough about the attention to detail that was given to my Corvette. Everything proceeded smoothly and quickly, exactly as Arthur kept telling me !!! I would definitely go to this dealership again, and highly recommend seeing Arthur Gordon if you go there. More

Great Customer Service Emile Colon was my service advisor at Mercedes of Shrewsbury . Words can’t describe how nice this person was. I have to say in this day in age when Emile Colon was my service advisor at Mercedes of Shrewsbury . Words can’t describe how nice this person was. I have to say in this day in age when people are usaually so businesslike it feels like you’re just a number or the person doesn’t really care , Emile went above and beyond the call of duty helping me. There were some issues regarding the repair of my vehicle as I have wheel and rim on my warranty. The wheel and tire company would fix the rims , but not the tires . He was so apologetic and sincere. Sadly, I’ve become used to people (as many of us have) that say sorry like they don’t care or are almost very robotic. He actually treated me like a family member despite the issues with my car . He made my day. This man belongs in service to people because he’s so personable . I could go on and on about the little things he did for me like set up my bluetooth in the loaner before I left, so I could listen to music, but I’d be here writing forever . All and all, I never expected such great customer service at a car dealership. I highly recommend Emile Colon if you have any issues with your car . He’s knowledgeable, professional and has a warm engaging personality . You can tell he loves his job and working with people despite how frustrating it can be!!! More