Mercedes-Benz of Silver Spring

I'd recommend Herb Gordon and my sales person (Kody Wood) and the used car sales manager (Ray Goodarzi) to anyone looking to purchase a new or used Mercedes Benz. Even though I was only trying to match my and the used car sales manager (Ray Goodarzi) to anyone looking to purchase a new or used Mercedes Benz. Even though I was only trying to match my "wish list" for a used Mercedes E350 and was not in market for a new Mercedes, I was still treated with the utmost professionalism and respect by everyone at the dealership. My salesperson did not try to sell me on any of their existing inventory (that did not meet my specific requirements for a used car), but rather went out to the market and secured a car for me that was exactly what I was searching for: exact model car, exact model year, exact color, exact "maximim milage", and it also had the exact upgrades and options that I most desired in this vehicle. I couldn't be more pleased with my purchase, and I couldn't have been more pleased with the entire experience in buying my "used" (but new to me) E350. More

I had been researching the Mercedes C 300 Luxury and I was referred to Herb Gordon Mercedes via an online referal network. I was pretty nervous about the whole car buying process (this is my first car). I was referred to Herb Gordon Mercedes via an online referal network. I was pretty nervous about the whole car buying process (this is my first car). I'd lived in NYC for some years before living in D.C. and was currently riding DC metro rail. Johnathan Logue was my sales consultant and he provided really excellent service. We looked at a number of cars in one of the hottest days in Sept. all with a very "energetic" three year old boy in tow. Both I as well as my aunt test drove the car. I felt that Johnathan was honest and helpful. Although I brought a relative to be sure that I would make a good decision I would have been fine by myself with Johnathan. I originally planned to purchase the RWD but ended up with the Luxury 4Matic, which is a safer choice for winter weather. I had to wait a few days to have the car delivered from NYC but they offered a loaner in the meantime. Also, at his suggestion, I switched out the luxury grill for the sports grill as I preferred the luxury model's interior. I'm loving it!!! On the day I picked up the car, everything went smoothly. Johnathan even picked me up from the Silver Spring metro. lol After signing tons of papers, Johnathan gave the tutorial and I was on my way. I wanted to hug him. I'm loving the car and I think I'll be a mercedes driver for life. More

My wife and I came in to browse the Mercedes used car inventory without really intending to purchase anything that day. Jonathan Logue assisted us through the process and although he knew that we were no inventory without really intending to purchase anything that day. Jonathan Logue assisted us through the process and although he knew that we were not intending to buy a car that day, he stayed with us and was very patient with all our questions. We even test drove a couple of cars. He also walked us through the options that are available to us. Long story short, we ended up buying the car we liked. No doubt, we will definitely recommend Jonathan to anyone looking to purchase a vehicle. More

I visited Herb Gordon Mercedes to purchase a Certified ML350. My sales associate was Kody Wood. He provided my wife and I with excellent customer service and he was very professional. Mr. Wood went out o ML350. My sales associate was Kody Wood. He provided my wife and I with excellent customer service and he was very professional. Mr. Wood went out of his way to make my car buying experience a very enjoyable and memorable one. Even after the sale, he kept in contact and made sure that I was satisfied with my overall experience. I well be sure to recommend my Mr. Wood and Herb Gordon Mercedes to my friends and family. More

I planned to purchas a Mercedes CLK320 and had researched the area and found Herb Gordon to be the most price competitive. The location just off US29 was easy to access. The area is full of competitive deale the area and found Herb Gordon to be the most price competitive. The location just off US29 was easy to access. The area is full of competitive dealerships so it is also convenient to do quick alternative price comparisons. The dealership, although crowded was easy to park at and allowed for a quick review of the available models. The service area is clean, albeit very busy. The staff were very friendly and quite helpful. The sales staff followed up with all my questions and had a good attention to detail. The sales process was quick and well organized. More

Most pleasant experience purchasing a vehicle. Loved the sales team and the new car!! I had Kody, the sales person and Steve, the sales manager worked with me on the new C350 with Multimedia package. The ov sales team and the new car!! I had Kody, the sales person and Steve, the sales manager worked with me on the new C350 with Multimedia package. The overall purchase process was smooth and friendly, and I must have spent more time learning how to configure my new vehile (Bluetooth, Audio, and Navigation). Thanks!! More

I dealt with Jonathan Logue, a sales representative, to purchase a 2008 Mercedes E350 and found him to be courteous, responsive, helpful, and very professional. He knew his cars very well and provided all purchase a 2008 Mercedes E350 and found him to be courteous, responsive, helpful, and very professional. He knew his cars very well and provided all the information we needed without any sales pressure. Fran King handled the financial part of the transaction and was very competent. More

Tops in service and attentiveness. Covenient location in Siver Spring, MD, autopark that easily facilitates comparison shopping between brands and comparable test drives. (M-B usually wins the contest but Siver Spring, MD, autopark that easily facilitates comparison shopping between brands and comparable test drives. (M-B usually wins the contest but it's always good to try out the competition and understand value.) Friendly and well-informed staff who know the M-B product line, past and future manufacturing and design variations, future model changes, options, etc. After delivery the sales staff remains ready and willing to assist with any inquiries on the operation of the vehicle, activation of phones, SAT radio, NAV, Tele-Aide, etc. Straightforward, no nonsense business practices with fair pricing and broad financing options and overall flexibility. Have purchased/leased multiple cars for them and service quality and availability is equal to the quality of the front-end sales staff. Would not go anywhere else. More

I've purchased three cars in the past. After eight years, it was time to upgrade & purchase a Benz. I responded to some internet ads & got the run around. I even went to one car dealership & the car years, it was time to upgrade & purchase a Benz. I responded to some internet ads & got the run around. I even went to one car dealership & the car wasn't even on the lot! Can you imagine? What a waste of time and gas! I responded to an internet ad at Herb Gordon-Mercedes Benz. I received a phone call from the Sales Representative, Kody Wood, who scheduled an appointment for me to come in to look at the car. Next, I met the Sales Manager, Ray Goodarzi, and then the Business Manager, Aida Duncan. What a team of professionals! They were all very professional, patient (not pushy), and knowledgeable. They gave me an excellent deal! Kody even offered to pick me up & take me to pick up the car, even though I was close to 50 minutes away. Ray & Aida took care of all the business aspects & had everything ready to go, including new tags & registration - what service! Words cannot express how thoroughly pleased I was with the service from this team. I highly recommend this dealership. I'll definitely return to purchase cars in the future. There's no need to go anywhere else - make Herb Gordon Mercedes-Benz your first and last stop. More

I have had horrible automobile shopping experiences in the past. However, I will give credit where credit is due. Mr. Kody Wood is an amicable, professionsl, and outstanding person. Mr. Wood did not make the past. However, I will give credit where credit is due. Mr. Kody Wood is an amicable, professionsl, and outstanding person. Mr. Wood did not make me feel forced to buy nor intimidated in the dealing process. He took time in his busy schedule with HIGH GAS prices to come and pick my brother and I at my home and take me to pick up our vehicles. I bought a beautiful C300, 4matic, and Iridium silver. His service was so outstanding I recommended my brother to deal with Mr. Wood so both of us have a new Mercedes. This is my second Mercedes from Herb Gordon and I have to say the professionalism shown is worth spreading the word. The service advisors are corteous and will answer your concerns fairly quickly. I want to say thanks to Mr. Crossman from the Green Team (service dept), always quick, excellent service and I appreciate that. In addition, Mr. Wood took the time to show me step by step the features on my vehicle which are amazing. Mr. Wood, I will deal with you when the 2010 SLK 350 comes out. J. Medrano More