Mercedes-Benz of Silver Spring

Just Had A Great Car Purchase With Tony Zelaya I visited 2 other local Mercedes-Benz dealerships in Washington D.C. before driving 67 miles to Mercedes-Benz of Silver Spring. On August 8, 2014, I w I visited 2 other local Mercedes-Benz dealerships in Washington D.C. before driving 67 miles to Mercedes-Benz of Silver Spring. On August 8, 2014, I was greeted by Tony Zelaya who genuinely focused on my automotive requirements and budgetary concerns. He took his time and did not pressure us at all. I was impressed with his friendliness and good nature. He really put us at ease. He drew upon all of his resources (sales management, finance etc.) to help land us in the Mercedes-Benz of our dreams and with affordable investment options. He followed-up the next day to ensure everything is OK (it was!). My impression of Tony Zelaya and of Mercedes-Benz of Silver Spring is that they are invested with their customers. It's all about building that relationship that can be hard to find at other car dealerships. I feel so comfortable with Tony that I am referring my family and friends to him. I highly recommend Tony Zelaya to all. Thank you! More

Chris is the best in the business! I am very critical when it comes to service so when I say Chris is the best I mean it. He keeps you informed and is a very honest guy. It is always a I am very critical when it comes to service so when I say Chris is the best I mean it. He keeps you informed and is a very honest guy. It is always a pleasure to deal with him. I have watched him deal with other demanding customers and he does everything possible to make them happy. He has a real talent. He even has called me a week later to see how the car is... More

Nothing bad to say about the dealership. After an awful experience at another Mercedes-Benz dealer in the area. I contacted James Park from the Silver Spring at Mercedes-Benz he worked extremely hard to ge experience at another Mercedes-Benz dealer in the area. I contacted James Park from the Silver Spring at Mercedes-Benz he worked extremely hard to get the deal that we were promised at another dealership without the hassles and issues from the other dealer. From start to finish this was by far the smoothest transaction we have ever made. I am outside of the area by 60 miles. I explained my dissatisfaction for the way the other dealer was doing business in order to earn my business we discussed all information of the transaction prior to them seeing my car discussing down payment money and working out the financing always complete after a 60 mile ride within one and a half hours I had my car and on my way home. I cannot say enough great things about the sales consultant James Park or the dealership Silversprings Mercedes-Benz their professionalism has earned my business. I would recommend James Park as well as Silver Spring Mercedes-Benz to anyone looking to buy a certified preowned Mercedes. If I could give the staff and the dealership 10 gold stars I certainly would there were no issues with my trade and no issues with the purchase again the transaction was extremely smooth. More

Stewart Schulze was excellent in the service he provided. However, I do have a problem with the financial aspects of the purchase. The interest rate listed on the loan papers is not accurate. It does not pro However, I do have a problem with the financial aspects of the purchase. The interest rate listed on the loan papers is not accurate. It does not produce the monthly payment amount per an amortization table I inputed the fiqures into. A $32.00 check was issued to wife for the overpayment of title and tags fees she was charged. The appropriate and correct accounting procedure would have been to reduce the balance paid by that amount, which is subject to 60 months of interest. The $32.00 check does not offset the error made by Hamed Panjshiri. More

Start to finish, our experience with Len Logue at Mercedes Benz of Silver Spring was superlative. He was professional, informative, and patient in his work with us. He was attentive to our needs whic Mercedes Benz of Silver Spring was superlative. He was professional, informative, and patient in his work with us. He was attentive to our needs which included the trade in of two cars and the purchase of two cars. He introduced us to all of the requisite people of the team to consummate our transactions, and made every effort to remove from us the burden of dealing with any but the most major issues. I would heartily recommend Len and his associates at the dealership without any hesitation. More

I went in with a friend to convince her to buy a Mercedes Benz and of course they tried to talk me out of my old one. That visit didn't work out in my favor but my friend bought a car from Desmond that night Benz and of course they tried to talk me out of my old one. That visit didn't work out in my favor but my friend bought a car from Desmond that night. My next visit was a month later when I took my car in for service. Mr. Ayala was very nice and accommodating. While I waited I went to sales and ran into Desmond and left the dealership with a new Mercedes. The while experience was very pleasant and the manager who worked my financing was these best out there. I wI'll definitely be returning to that dealership for my next purchase. More