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Mercedes-Benz of Silver Spring
Silver Spring, MD
2,055 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday Closed
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday Closed
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,055 reviews
September 11, 2012
Conveniently located nice new facility with straightforward approach to sales and leasing that respects the customer's time and interests. Very responsive service department that readily accom straightforward approach to sales and leasing that respects the customer's time and interests. Very responsive service department that readily accommodates the scheduling needs of the customer. More
by sfsmd
Employees Worked With
Jonathan Logue, Donald McNeely
September 03, 2012
We recently visited Mercedes-Benz of Silver Spring to view the M-Class. Mike Megahed meet with us and provided exceptional customer service. Mike listened to us and provided a detail description of the v view the M-Class. Mike Megahed meet with us and provided exceptional customer service. Mike listened to us and provided a detail description of the vehicle features. Mike is very professional,knowledgeable, pleasant and honest. Mike and Sales Manager(Steve)spoke with us directly leading to a effective and painless purchase. More
by YFaith
Employees Worked With
Mike Megahed and Pedro Delgado
September 02, 2012
I went on the website to get prices on a preowned Mercedes Glk. Mike called and made an appointment to meet with me and my husbnad , and the rest is history. We worked directly with Mike and Pedro. B Mercedes Glk. Mike called and made an appointment to meet with me and my husbnad , and the rest is history. We worked directly with Mike and Pedro. Both of whom were very friendly, professional, and knowledgeable. We found just what we we were looking for on our 1st visit. The price was right, the monthly payments are right, so what can I say, accept thank you Mike for your excellent help. Because of the professionalism and the warm envioroment of this dealership,I would recomment Mercedes-Benz of Silver Spring, to anyone who is looking to buy a Mercedes. G. Marks More
by children2
Employees Worked With
Pedro Delgado
August 11, 2012
When I shook hands with Mr. Maloney on a Saturday (7 July) as part of purchasing my E550 Cabriolet, it included his agreement to include two Mercedes-Benz baseball caps. Since the accessory counter was July) as part of purchasing my E550 Cabriolet, it included his agreement to include two Mercedes-Benz baseball caps. Since the accessory counter was closed for the day, he kept the "I.O.U." and said he would put the caps in the mail Monday. I emailed him on 19 July, and he did not respond. When I reached him by phone, he told me the caps were mailed on 21 July. Never did receive them. Don't get me wrong, I'm not writing this to get the caps. They're only $22 - I can buy my own. But as a matter of principle, it was part of the deal. Mr. Maloney's failure to follow-up, ignoring my email, and lying to me on the phone completely changed my opinion of this dealership. It proves to me that once he sells a car, customer service is no longer a priority. I expected more from Mercedes-Benz. More
by richmartel
Employees Worked With
Kumar Maloney
August 08, 2012
I appreciate the professional customer service and oustanding effort to address my needs as a client, Instead of focusing on the dealerships wants and interest. oustanding effort to address my needs as a client, Instead of focusing on the dealerships wants and interest. More
by Wlsavoy
Employees Worked With
Steve G.
July 23, 2012
The Mercedes-Benz Silver Spring dealership is an excellent choice to shop and buy for a new Benz. The service from everyone, from receptionist, salesman, financial and manager are EXCELLENT. No ha excellent choice to shop and buy for a new Benz. The service from everyone, from receptionist, salesman, financial and manager are EXCELLENT. No hassles at all. They actually ask you what you desire in a Benz, and they actually give you several options, from vehicle to payment plan. Very friendly, clean and spacious environment. More
by NewBenz
Employees Worked With
C. Lovence, Pedro Delgado
July 23, 2012
This is the second car I have purchased from Silver Spring Mercedes; you truly have the best customer service in the D.C. area -- every member of your staff is cordial and helpful which makes doing bus Spring Mercedes; you truly have the best customer service in the D.C. area -- every member of your staff is cordial and helpful which makes doing business a delight. Mike Megahed listens and responds honestly with no pressure -- he is a gem. Pedro Delgado sold me my first mercedes and I can say that I had a wonderful experience working with him or would not have returned. Pedro has moved to the financing end of the process and he is efficient and helpful in his new capacity -- Silver Spring Mercedes is fortunate to have such wonderful employees. Every member of the service department that I have had contact with over the years is exceptional. You have a lot to be proud of including your new facility. Keep up the good work and I will recommend your dealership without hesitation. Sincerely, Cathy Beard More
by cjbeard
Employees Worked With
Pedro Delgado
July 17, 2012
The experience at the dealership was great! It was my birthday and I enjoyed shopping and purchasing my new car with my Daddy for my special day. I appreciate the kindness that Desmond and others at the birthday and I enjoyed shopping and purchasing my new car with my Daddy for my special day. I appreciate the kindness that Desmond and others at the dealerhsip showed me throughout my experience. More
by Kosiso
Employees Worked With
Desmond
July 14, 2012
All of the people I spoke with were friendly and helpful. No one was pushy, and I felt comfortable with the whole process. The showroom was clean and attractive. No one was pushy, and I felt comfortable with the whole process. The showroom was clean and attractive. More
by dmmdileo
Employees Worked With
Len Logue
