Drove over 5 hours to get to this dealership and specifically Julius. He came in on his day off to make sure we were totally satisfied. Can not speak highly enough about him and the rest of the staff and dealership. Was worth the drive! Thank you Julius
The overall process from start to finish was extremely stress free. John offered assistance and guided us to the vehicle type we requested. John is respectful and experienced. He answered our questions, provided additional insight and outlined the Mercedes assurances Dorit provided a seamless finance experience. She is courteous, professional and patient. Many thanks to the assistance provided by Merlin. She is extremely knowledgeable and provided a wonderfully pleasant experience for me in understanding my GLE. We recently referred our daughter to John and came back to the dealership with her to make her purchase.
"Won me over with his experience and understanding"
I went to this delearship after a very bad experience from another won. I have MB one last chanybefore getting my wife a new car. I was close of getting her a BMW instead if this didn't work out. Julius came to me and I told him exactly what I want and how I want it. He knew exactly how to get everything thing done in a smooth and fast matter before my trival, which made me very comfortable.
He was extremely polite, experienced, and understanding to my needs. Present all the options to me and advised me to the best option without any pressure.
My next car will be from him.
"Dream Come True"
My Experience was great With James! He knew exactly what kind of viehcle I needed. I’m Telling everybody about him! I Love my new Car!
"Buying My Benz"
Salesperson's extensive knowledge of the vehicle and dedication to ensuring my satisfaction made this purchase positive. He and colleague were enthusiastic and very professional.
"Simply the Best!"
We purchased our 6th Mercedes Benz vehicle from Celestine Lovence last week. There is no other place we would ever consider buying a vehicle. Lovence is so professional, caring, knowledgeable and patient. He always knows our taste and he is such a pleasure to work with. Our daughter plans to purchase an SUV next year and she is already talking about meeting with Mr. Lovence. Thank you, Lovence, for your many years of selling us quality and providing exceptional customer service. We love your enthusiasm and passion. You always make our buying experience simple and hassle-free.
Had a great experience. Merlin Auses was very professional, knowledgeable, and courteous. Overall, she provided comfortable customer service, and I would recommend her to my personal contacts.
"Great Customer Service"
- Ms. I Love My SUV
"Great Customer Service" is an understatement. My sales consultant Rod Durden made my car buying experience excellent. He was kind, knowledgeable and patient. I was very pleased with his professionalism so much so that this is my second car that I purchased with him. After purchasing my car he has called and emailed me to make sure that I am pleased with my purchase. I highly recommend Mercedes-Benz of Silver Spring based on my interaction with Rod Durden, Jay Son, Dorit Figueroa, and Khalil Nun.
"Thorough and Efficient "
With the help of Mohammed, I was able to get my very first Mercedes Benz GLE AMG. The process was smooth and seamless. I can’t say enough about his professionalism and his overall work ethic. Also, my Finance Manager Dorit was very thorough and accommodating my wife and I needs. She was consistent and very reasonable while making a long process like signing car contracts seem short and sweet. I would highly recommend this dealership and Mohammed to anyone in the market for a brand new MB because they know what every consumer needs.
"Another Great Experience"
- D Newt
Celestine Lovence's excellent customer service delivery and product knowledge resulted in my fourth car purchase with this dealership. Lovence and Dorit Figueroa are very accommodating and customer service oriented. Thanks for another excellent car buying experience.