Dorit Figueroa

I purchase my 2019 GLC 300 Mercedes Benz from the Silver Spring location on 11/11/2019. My experience with this dealership was unbelievable. We saw the vehicle that we were interested in on the website (a great deal), but by the time the dealership opened on Monday, someone else had already called and confirmed their interest in the SUV. After talking with Mr. Khalil Nuri the internet sales manager and describing, what we were looking for the manager was diligent in searching the inventory and found a SUV that was an upgrade up from what we had originally seen and matched the price that we saw on the website. When we got to the dealership we were very impressed with the professionalism and care that we received. Mr. Lester Stanford our sales consultant was great! When he pointed out the SUV, I could not stop smiling. It was beautiful and exactly what I wanted. He answered every question that we had about the new car before we took the test drive. When we returned from the test drive, we finalized the deal. Every department of the dealership was the same, professional and caring. To be honest, I have to say that this car dealership provided the best car experience that I have ever had. Thank you Mercedes–Benz of Silver Spring!

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Bijan Nejado, Keith Nichols and Dorit Figueroa were all very helpful and courteous in our purchase of our 2017 Mercedes-Benz E300.. This is the third (3rd) vehicle we have purchased from Mercedes-Benz of Silver Spring. Thanks for everyone's help.

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I wanted to share my fabulous recent experience at Mercedes Benz of Silver Spring Car Sales. Chevist Mitchell is a very knowledgeable salesperson who located the car of my choice and I was extremely happy. His personal customer service is the best I’ve have ever experienced ! I would highly recommend buying a vehicle from Chevist Mitchell. Thank you so much Chevist, you are true Professional ! I also would like to thank Dorit Figueroa for completing documentation in no time and making sure that the paperwork is accurate.

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OMG! where do I start? when I came to the dealership I did not know that I would be walking out with exactly what I wanted plus working with Charlie and Dorit they got me a APR less than what my original credit union gave me I am beyond ecstatic of my purchase and I would highly recommend Charlie and Dorit when shopping for your new Mercedes

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Chevist helped me purchase my first Mercedes Benz and I had a wonderful experience. Very friendly and professional. Always willing to answer questions, very kind. Love my GLA250!

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I had been prepping to purchase a new-to-me vehicle for several months by doing research and talking with friends and family. After test driving multiple competing models (and my old car breaking down), I upgraded from my '99 E-Class to a '16 C-Class. Having been to upwards of 10 dealerships in my car buying journey, I was incredibly impressed with Mercedes Benz of Silver Spring. The level of customer service not only met but exceeded my expectations. I worked with Chevist Mitchell through the test drive and buying process. His attention to detail of explaining the vehicle's features, and service-driven attitude made my overall experience a dream. Dorit in Finance was also extremely helpful in answering questions. Her humerous and fun-loving personality proved to me that the dealership as a whole had the highest levels of customer service ingrained into it. From the first time I walked in until I drove away, I felt like not just a customer, but a member of the family.

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I looked briefly at the Mercedes of Annapolis, which is a 10 minute walk from our house. I drove to Silver Spring Mercedes to look at some low mileage used cars I had seen on their website. After meeting Charlie Miller, I identified him as the sales person I wanted to work closely with on a car and the transaction. Charlie was great, very genuine and went out of his way to work with me to ensure I was satisfied. He has great knowledge of the cars and the dealership, and we closed the transaction with no issues whatsoever. Being a retired sales person myself, I scrutinize the sales people I deal with and he has rock solid character and I trusted him thoroughly. You can't go wrong with Charlie. Take my word for it.

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It is with great privilege that recommend this dealership to anyone who is in the market of purchasing a new or pre-owned Mercedes Benz. The tone, customer service and welcoming to your customers at Mercedes Benz of Silver Spring is far more than exceptional. From the time I stepped foot into the dealership, the visits, the communication, I could go on, it has been GREAT! Initially visiting Euro Motors of Bethesda and CarMax, Laurel in search of a pre-owned Mercedes for my son, the horrible customer service that I received could NEVER match up to what I have experienced at Mercedes Benz of Silver Spring. I have gained knowledge yet a sense of confidence in this dealership with just the few visits here. James McDonald, Senior Sales Consultant is such an amazing employee. His knowledge, attention to detail and understanding exceeds far above when it comes to customer service. A listening ear with understanding who provided guidance to all measures and resources. I was truly amazed how he knew the Maryland Law to the “T”! Dorit Figueroa, Fiance Director went over and beyond in financing to ensure that she did everything in her willpower to get the financing needed and guess what, she did in a matter of 30 minutes. YES! You go Girlie! Carlos Arias, Used Car Sales Manager, thank you so much for attending to me during the entire deal and ensuring that I was provided with the added knowledge that I received from your Senior Sales Consultant James McDonald. You truly ensure that your customers leave out with a smile on their face and that they are satisfied. Trust factor goals for any customer goes a very long way yet first impressions are lasting impressions and that is what I have gained making my choice coming to “Mercedes-Benz of Silver Spring”. 😊 Please visit Mercedes Benz of Silver Spring. Despite my contact with only 3 employees, all the employees here welcome you and make you feel as if you are at home!

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This was definitely the best car buying experience ever. Charlie was very knowledgeable and patient with me. He made the entire process stress free. I will definitely be returning here for my next car!!

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After a Military Deployment, Chevist was very kind and patient in working with me. The process was fast and the entire team had me in and out with a few hours. I was blessed to purchase my first Mercedes and it’s great to call them my family!

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