Mercedes-Benz of Silver Spring

The buying experience was very professional and well worth our time. This dealership has a superb team and it was our pleasure to join the Mercedes Benz Family with the dealership in Silver Springs. worth our time. This dealership has a superb team and it was our pleasure to join the Mercedes Benz Family with the dealership in Silver Springs. More

Problems were solved and I was treated fairly and with respect. Excellent experience under the circumstances. I was transferred to a new car and my costs were absorbed in a very acceptable manner. I can’t respect. Excellent experience under the circumstances. I was transferred to a new car and my costs were absorbed in a very acceptable manner. I can’t tell you how pleased I am and what a great dealership to work with. More

This is by far the most professional, friendliest and courteous Benz dealership i've ever been to. Also, they knew the vehicle inside and out. They even drove to our house to make sure the crossover w courteous Benz dealership i've ever been to. Also, they knew the vehicle inside and out. They even drove to our house to make sure the crossover would fit in our garage. Wow!!!! More

Lovence provided excellent customer service and I am very happy with my lease. Staff was friendly and informative. I would highly recommend this Mercedes dealership happy with my lease. Staff was friendly and informative. I would highly recommend this Mercedes dealership More

Recently I purchased the E550 from Mercedes of Silver Recently I purchased the E550 from Mercedes of Silver Spring. Our salesperson was Kumar Maloney. What a great experience! The car is technolog Recently I purchased the E550 from Mercedes of Silver Spring. Our salesperson was Kumar Maloney. What a great experience! The car is technologically advanced from what I'm accustomed too but Kumar gave us lessions both before & after the purchase. There was no "hard sale" on his part & he let us proceed at our own pace. He knows his product! He was very professional & friendly. We like the car & we liked the buying experience. Thanks Kumar for all your help. More

Mr. Lovence is a true professional with high ethics and a genuine concern for the client. MB of Silver Spring is our dealership for life. genuine concern for the client. MB of Silver Spring is our dealership for life. More

We purchased a new 2011 C300 from Len Logue and Herb Gordon Mercedes Benz in May, 2011 for my wife who was deploying to Stuttgart Germany (in July of 2011) with the US Army for 3 years. Our dilemma was Gordon Mercedes Benz in May, 2011 for my wife who was deploying to Stuttgart Germany (in July of 2011) with the US Army for 3 years. Our dilemma was to either purchase a vehicle in Germany or stateside and one of the key concerns was the navigational system. Len Logue and his team assured us that to use the navigational system in Europe was just a simple programming change with the European mapping DVD. After arriving in Stuttgart we were told by MB that the US navigational system was not compatible with the European model and that if we wanted to use the built-in system we would have to purchase a European head unit which would cost about $3000, give or take a few Euros. The email threads are farcical for a dealership who should know their product. I'm extremely disappointed and would be willing to share the email threads between myself and Herb Gordon staff and Len Logue with anyone interested in more details. I cannot recommend this dealership and will not use them when she returns stateside. Bottom line, I'm now visiting Germany and am researching purchasing a portable navi device for our high end vehicle with a $3000 unusable option. Thanks Herb Gordon More

Pedro is the an exceptional salesman. He took the time to understand my needs and wants before he suggested anything. His knowledge of the cars including features and options was far greater than expecte to understand my needs and wants before he suggested anything. His knowledge of the cars including features and options was far greater than expected and this was greatly appreciated. He did a good job of involving the sales management when that time came and I never felt I was being pushed into a decision. Most importantly, I believe that Pedro and the entire staff at Silver Springs Mercedes Benz acted with integrity and were honest in ever aspect of the experience. This is truly a model dealership and I highly recommend Petro and the team. More

I recently purchased a new C-class sedan from Mercedes Benz of Silver Spring. This is my third car from this dealership, and the reason I return is the professionalism, knowledge and great service I have Benz of Silver Spring. This is my third car from this dealership, and the reason I return is the professionalism, knowledge and great service I have experienced over 20+ years of doing business with them. My Sales Associate, Frank Langwith, was extremely professional and helpful during the selection, purchase and delivery process,as well as during the programing of the communication/navigation system. From the service aspect, Bill Costlow, the Service and Parts Director, has been outstanding in offering good advice and recommendations regarding repairs; he's extremely trustworthy! In summary, I honestly can say that I would not consider using another Mercedes dealer for car purchases or car service. These folks really go all out to make it a pleasant, comfortable and easy experience! More

This was a very different kind of experience from what my husband and I expected. The gentlemen at this dealer are friendly, courteous, patient and knowledgeable. There was no pressure to buy, we were mad husband and I expected. The gentlemen at this dealer are friendly, courteous, patient and knowledgeable. There was no pressure to buy, we were made to feel comfortable from the first day we walked in to finding a car and closing the deal. Celestin Lovence (he likes to be called Lovence), was the first person we saw the day we walked in and he worked with us until everything was done, answering questions over and over again with such professionalism and ease, while explaining and showing us everything. We were made to feel like the most important customers. Their facility is lovely also! Thank you Lovence, you and your colleagues have made this experience a pain-free, hassle-free one - you were fantastic! I would not hesitate to recommend you and this dealer to friends and colleagues. Thanks also to Ray Goodarzi, Sales Manager, for his expertise and help. Thank you. More