"Very Pleaant Experience with this dealership"
I drove from Delaware and was paired up with AJ. I was very pleased with the services from the AJ , Carlos, and Terrance.
"Unsurpassed Customer Service "
- Kay Med
I’m a seasoned buyer and vey hard to please and my sales consultant Rod Durden by far was the most knowledgeable and professional salesman I’ve ever dealt with. He wasn’t just nice. He really knows his product and genuinely goes the extra mile to get you in the vehicle you want.
Visited this dealership after a long auto shopping day. Mr. Lenoir was very professional and personable. I was able to trade my Mercedes in for a more updated model. Several other dealerships said no, no, no, but Silver Spring Mercedes Benz said YES!
"Superior performance and excellent experience"
- TJ 123
I’ve been looking for a new vehicle for two months now and being 9 months pregnant i was in crunch time. I got linked up with Darryl and Carlos who took the time to look specifically for the vehicle I wanted. (Special thanks to Carlos). They found what I wanted and the car was ready for me within a week. Thank you both for not only for your attention to detail but your customer service.
"Excellent customers "
Rod Durden was the most respectful and had great customer service. He made my car buying experience very easy and hassle free. This is a great place to purchase a car everyone was so wonderful.
"Rod Durden is the BEST!!!!!"
If you want to get the best customer service then you need to go to see Rod Durden at Mercedes-Benz of Silver Spring. He very helpful and made sure I got what I was looking for a reasonable price. I really enjoyed doing business with him. Everyone, there was very nice and welcoming to the dealership. It was just an overall great experience.
"Fran’s Mercedes Experience "
The quality of service I received when inquiring about another Mercedes Benz was outstanding. The salesperson, Muhammad, the financial manager and the sales manager were very accommodating in being sure all my needs and questions were fully answered. As a result of their professionalism and friendliness I will definitely refer my friends to Mercedes of Silver Spring.
I am very happy for the help you gave me in the purchase of my vehicle. I highly will recommend you, God bless your family
"Great Customer Service "
I was greeted immediately and Mohammad was very attentive and listened to exactly what I was looking for. He went over the features of the car and we went for a test drive. From there we quickly made a deal and went through financing without issue. Overall a great car buying experience, and what you would expect from a Mercedes dealer.
"Welcome Aboard!! "
Carlos Arias made the buying experience better than ever. I have a story from December 2017 and even though the sales manager was friendly he was no help and would not cut a deal for the sake of $750.00. I left and went to Audi and got a better than expected deal. This time I thought I’ll be going through the same and made my mind up that I’ll walk away if I don’t get what I want. That’s when Carlos Arias came over and was very personable and made me feel that he wants to do business. I got a fantastic deal because Carlos was very good at his job and was the easiest person to deal with. He was firm but very friendly and had a explanation for everything. I highly recommend my friends to see Carlos. Even if you don’t know me please give Carlos a chance. If you have the intention of buying then Carlos is the guy to see. Thanks Carlos for changing my perception of your dealership. 10/10!! Amit