Carlos Arias

⭐⭐⭐⭐⭐ Outstanding Customer Service from Papa Sene – An Amazing Car-Buying Experience! I recently purchased a vehicle, and I couldn't be happier with the exceptional service I received from Papa Sene! F Amazing Car-Buying Experience! I recently purchased a vehicle, and I couldn't be happier with the exceptional service I received from Papa Sene! From the very first day we walked into the dealership to the day I returned to make my purchase, Papa made the entire experience nothing short of amazing. Papa was professional, knowledgeable, patient, and genuinely helpful throughout the entire process. He never made us feel pressured or rushed. Instead, he took the time to answer all our questions, explain our options, and make sure we felt comfortable and confident with our decision. What impressed me the most was his consistency, kindness, and dedication to providing outstanding customer service, even when we didn't make a purchase on our first visit. He made such a positive and lasting impression that when I was ready to buy, I knew exactly who I wanted to work with. Papa Sene truly understands the meaning of excellent customer service. He made what can sometimes be a stressful experience feel smooth, comfortable, and enjoyable from beginning to end. Papa, thank you so much for your patience, honesty, professionalism, and for going above and beyond to make my car-buying experience such a wonderful one! Your dedication and genuine care for your customers do not go unnoticed. I would highly recommend Papa Sene to anyone looking to purchase a vehicle. If you want someone who truly cares about your experience and not just making a sale, Papa is definitely the person to see! Thank you again, Papa! You have earned a happy and loyal customer! More

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James was very helpful and the dealership made the entire buying process very smooth and easy buying process very smooth and easy More

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Julian was very friendly and great to work with! Ask for him if you plan to visit this dealership! Very knowledgeable about the vehicles as well Ask for him if you plan to visit this dealership! Very knowledgeable about the vehicles as well More

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Quiero expresar mi más sincero agradecimiento al Sr. Carlos Arias y a Cliff Frazier por hacer de la compra de mi primer carro de lujo una experiencia verdaderamente inolvidable. Desde el primer momen Carlos Arias y a Cliff Frazier por hacer de la compra de mi primer carro de lujo una experiencia verdaderamente inolvidable. Desde el primer momento recibí un trato excepcional, profesional y, sobre todo, muy humano. Me hicieron sentir en confianza, estuvieron atentos a cada detalle y se tomaron el tiempo necesario para responder todas mis preguntas y asegurarse de que estuviera completamente satisfecho con mi decisión. Comprar mi primer vehículo de lujo era un momento muy especial para mí, y gracias a Carlos y Cliff se convirtió en una experiencia aún más especial. Se nota cuando uno está tratando con personas que realmente valoran a sus clientes y se preocupan por brindar un servicio de primera clase. Recomiendo al 100% a Carlos Arias y a Cliff Frazier. Si están buscando comprar un vehículo y quieren recibir un servicio profesional, transparente y de excelencia, definitivamente les recomiendo visitarlos. ¡Gracias Carlos y Cliff por hacer realidad este sueño y por una experiencia de compra de primer nivel! More

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I recently purchased a Lexus LX 570, and Charlie Miller was my salesperson throughout the process. Charlie was incredibly kind, professional, and easy to work with from start to finish. He took the time to was my salesperson throughout the process. Charlie was incredibly kind, professional, and easy to work with from start to finish. He took the time to answer all my questions, made sure I was comfortable with every step, and never made me feel pressured. His friendly attitude and excellent customer service made the entire car-buying experience smooth and enjoyable. I am very happy with my purchase and truly appreciate all of Charlie's help. If you're looking for someone who is honest, knowledgeable, and genuinely cares about his customers, I highly recommend Charlie Miller. Thank you, Charlie! 🚙⭐ More

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I just bought my third Mercedes from this dealership, and once again, the experience was top-notch. Salesperson Chevist Mitchell and his manager, Carlos Arias, were extremely professional, transparent, and e once again, the experience was top-notch. Salesperson Chevist Mitchell and his manager, Carlos Arias, were extremely professional, transparent, and easy to deal with from start to finish. Buying a car can often feel stressful, but they made the entire process smooth, straightforward, and completely hassle-free. They respected my time and went above and beyond to ensure I was happy. This is my third time purchasing a vehicle from them for a reason. Their exceptional customer service keeps me coming back. If you are looking for a new car, go see Chevist and Carlos. I will definitely be back for my fourth! More

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I took the day off work on Friday to go look at a 2025 Lexus NX350h the 4k miles on it. We worked with Elaina, who was entirely pleasant. My husband and I had done our research prior to driving 23 miles t Lexus NX350h the 4k miles on it. We worked with Elaina, who was entirely pleasant. My husband and I had done our research prior to driving 23 miles to look at the car and knew what our out the door number would need to be to make the deal work. Immediately we popped the trunk and the trunk wouldn’t close, being they’re not a Lexus dealership, Carlos called someone he knew at one and stated it could be due to the key battery, but it’s still under warranty so we could take it to a Lexus dealership close to us to be fixed. We gave Elaina our numbers and she came back with the most insulting offer- I had 2 offers for my trade in at $20 & $21k they refused to acknowledge since it wasn’t “printed out.” But we told them as long as we could make a deal that would pay off our trade and get the new car to our out the door offer we didn’t care. They offered $18,500 for the trade, and kept their number for the Lexus the same. My husband couldn’t believe they refused to budge on a USED Lexus when brand new ones were going for the same price. When Carlos walked over, he did agree to our trade number, but immediately seemed to have an attitude. As my husband told him he wasn’t there to entertain games, Carlos started raining his voice and my husband raised his. At this point we were insulted, and decided we could just get a new car for the same priced with a working trunk. Keith, the GM, came out following us and we told him what we needed in order to make the deal work. He understood and stated he would crunch some numbers and call us in the morning. We agreed. On the drive home we decided if they could at least get to $53K we would make the deal work, but Elaina called the next morning stating they were only willing to come down $1000 off the original price. I let her know we would pass, but later text her what we were negotiating at the new Lexus dealership. I really hoped to work with her and wanted to give them the chance to earn our business. She requested to see the numbers in writing, so I sent them to her and got a text from Noah Greaney asking us to call him to chat and see if we could figure this out. By this point, the new dealership had agreed to exactly what we wanted on the brand new NX 350h Luxury, so that’s what I drove home. I responded to Noah this morning letting him know what our final numbers were and I hope that whoever does end up doing a deal with them doesn’t endure the disappointment we did from especially Carlos. For him to be in the business he is, I am still very shocked that he behaved the way he did. More

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I had an excellent experience at this dealership. Chevist Mitchell was attentive, patient and very knowledgeable. He made sure all my questions were answered even after the sale. He wasn't pushy and Chevist Mitchell was attentive, patient and very knowledgeable. He made sure all my questions were answered even after the sale. He wasn't pushy and gave honest advice when asked. I felt like he was truly trying to help me find the right car and not just make a sale. Also, Carlos the Manager was very nice! He helped us get to the right monthly payment and when I had some concerns about the car post sale, they both made themselves available and handled it. I would highly recommend this dealership! Even Dorit, the business manager was a joy to work with! Don't go anywhere else to buy a Mercedes. This is certainly the right place! More

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Best experience I could have imagined! Julian Chin was professional, knowledgeable and made everything run smooth. I don't think I could've asked for a better salesman. He even thru in two Julian Chin was professional, knowledgeable and made everything run smooth. I don't think I could've asked for a better salesman. He even thru in two Mercedes Benz Yeti cups because I liked them! Would definitely recommend you go to MB of SP if you are in search of a vehicle while experiencing the best customer service. Any anxiety I was experiencing, Julian was there to reassure me and indeed I drove away with my dream car! More

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Cliff was amazing from the initial phone conversation, to meeting at the dealership, test drive, and the entire buying process. meeting at the dealership, test drive, and the entire buying process. More

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