Carlos Arias

Best experience I could have imagined! Julian Chin was professional, knowledgeable and made everything run smooth. I don't think I could've asked for a better salesman. He even thru in two Julian Chin was professional, knowledgeable and made everything run smooth. I don't think I could've asked for a better salesman. He even thru in two Mercedes Benz Yeti cups because I liked them! Would definitely recommend you go to MB of SP if you are in search of a vehicle while experiencing the best customer service. Any anxiety I was experiencing, Julian was there to reassure me and indeed I drove away with my dream car! More

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Cliff was amazing from the initial phone conversation, to meeting at the dealership, test drive, and the entire buying process. meeting at the dealership, test drive, and the entire buying process. More

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Elio and Tom in service are excellent. Informative, professional, and caring. They are always there eith a smile when I have a concern. Informative, professional, and caring. They are always there eith a smile when I have a concern. More

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Outstanding staff, transparent pricing and exceptional service made my Lexus NX 350 purchase experience stress-free service made my Lexus NX 350 purchase experience stress-free More

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Carlos and Chevist were super professional, friendly and knowledgeable about the vehicle I purchased. They were very helpful in explaining the car and its service record and what to expect. Dorit was a sup knowledgeable about the vehicle I purchased. They were very helpful in explaining the car and its service record and what to expect. Dorit was a superstar in helping me with my financing. My whole experience was pleasant and professional. More

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Lovence is the real deal. I was looking for a specific car that they had in stock. Lovence was the first person in the dealership and responded to my online inquiry right awa I was looking for a specific car that they had in stock. Lovence was the first person in the dealership and responded to my online inquiry right away, which is why the car is now in my driveway. Fun, hardworking, clear communicator, and zero games. I am in sales myself and always find the car-buying process annoying, but not here. Numbers were fair (win-win deal), leadership, specifically Carlos Arias was also fair and wanted to make the deal work, and Lovence delivered on every promise. I drove 3.5 hours on TRUST, and they never once went back on their word. THANK YOU! More

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I recently purchased a GLS 450 and had an outstanding experience at Mercedes-Benz of Silver Spring. From start to finish, the level of service was exceptional. I want to give a special shout-out to Chevi experience at Mercedes-Benz of Silver Spring. From start to finish, the level of service was exceptional. I want to give a special shout-out to Chevist Mitchell, May Shine, and Carlos Arias. They went above and beyond to make the process smooth, informative, and enjoyable. Their professionalism, product knowledge, and genuine care for the customer stood out every step of the way. The entire team at the dealership was equally impressive, courteous, responsive, and committed to delivering a premium experience that matched the quality of the vehicle itself. From finance to delivery, everything was seamless. If you are in the market for a Mercedes, I highly recommend visiting Mercedes-Benz of Silver Spring and asking for Chevist. I am thrilled with my GLS 450 and even more grateful for the outstanding service that came with it! Thank you, Raul Vega More

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Mercedes of Silver Spring staff are knowledgeable professional courteous and patient. They have want it takes for a pleasant and professional experience. professional courteous and patient. They have want it takes for a pleasant and professional experience. More

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We had a very positive & pleasant purchasing experience at Mercedes Benz of Silver Spring & recommend them highly! The Manager Carlos, our Salesperson Xingjian (Bill) Qin & Brad in Finance were all extreme at Mercedes Benz of Silver Spring & recommend them highly! The Manager Carlos, our Salesperson Xingjian (Bill) Qin & Brad in Finance were all extremely helpful & a pleasure to work with!!! More

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Cliff Frazier is courteous, responsive, and supported the deal comprehensively. I'd buy from Cliff again ! Very professionally staffed and operated dealership. deal comprehensively. I'd buy from Cliff again ! Very professionally staffed and operated dealership. More

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