Juan Ayala
Juan Ayala at Mercedes-Benz of Silver Spring

Juan Ayala

Service Advisor

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

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23 Reviews
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23 Reviews

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23 Reviews of Juan Ayala

November 06, 2026

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Employee Rating

The service was excellent. I think Juan Akala is the best adviser the dealer have. Thank you Juan. More

by Claudine
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

November 06, 2026

Dealership Rating
Employee Rating

Great and responsive to issues with my vehicle and great at keeping me up to date More

by Amjordan25
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

July 01, 2026

Dealership Rating
Employee Rating

My experience at Mercedes- Benz of Silver Spring was exceptional! I cannot thank or recommend Edward Moore enough. He is a first class individual that truly cares about your needs and finding the right More

by Knmyers38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Nichols, Brad Fischer , Edward Moore

Jul 02, 2026

Mercedes-Benz of Silver Spring responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

December 30, 2025

Dealership Rating
Employee Rating

This is my second time buying from Cliff, and he’s made me feel right at home both times. He’s genuinely a pleasure to work with and made the whole process smooth and comfortable. Highly recommend working More

by dr.jameliaharris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: May Shyne, Scot Shumway , Cliff Frazier

Jan 01, 2026

Mercedes-Benz of Silver Spring responded

Hi, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!

September 27, 2024

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Employee Rating

Excellent service and top quality wrk. Kept me advised of progress. Price was acceptable for work done More

by ChillyWillie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elio Ayala, Juan Easley, Robert Marr, Greg Andre, Scot Shumway , Darrell Fenton, Jonas Hernandez, Scott McLaughlin, Steve Wyatt

Sep 30, 2024

Mercedes-Benz of Silver Spring responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 19, 2024

Dealership Rating
Employee Rating

Mile One Mercedes, especially the Sevice Department led by Tom Rodkey is second to none! More

by RLAdams1826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elio Ayala, Juan Easley, Robert Marr, Greg Andre, Scot Shumway , Darrell Fenton, Jonas Hernandez, Scott McLaughlin, Steve Wyatt, Tom Rodkey

Jan 20, 2024

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 27, 2023

Dealership Rating
Employee Rating

Customer service was great and progress report was great. Wait time and communication was effective. Highly recommended. More

by Femi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric (Mechanic)

Jul 31, 2023

Mercedes-Benz of Silver Spring responded

Hi Femi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 24, 2023

Dealership Rating
Employee Rating

Excellent service specially Juan Ayala very professional and answered all my questions and I’m looking forward to continue doing all my car services in this location More

by Jennifer3marroquin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Mercedes-Benz of Silver Spring responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

July 21, 2023

Dealership Rating
Employee Rating

All workers are very good and friendly . .my service advisor are always help my need . More

by Yosuk
Recommend Dealer
Yes
Jul 24, 2023

Mercedes-Benz of Silver Spring responded

Yosuk, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 23, 2023

Dealership Rating
Employee Rating

Good service! Clean area. Staff are always updating the owner while waiting for their car. More

by Arvin_magbuhat
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Darrell Fenton

Jun 28, 2023

Mercedes-Benz of Silver Spring responded

Hi, thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!

1

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