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Mercedes-Benz of St. Charles - Service Center

St. Charles, IL

4.8
252 Reviews

252 Reviews of Mercedes-Benz of St. Charles - Service Center

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October 15, 2015

Quick, honest answers. Erv was very helpful in explaining what was to be done and answered my questions directly. I asked about Winter tires and he explained their storage More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 14, 2015

Quick, efficient, friendly and helpful service! Mark and the service staff were friendly and helpful, the service performed was thorough, and the loaner car was a great help. Very good experience. More

by BusyMom635
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
October 10, 2015

Great service Derek was very helpful. Fixed what I needed fixed no questions asked. Very cheap in getting new parts too. Fixed in a good amount of time. Well done j More

by BHAWKS99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Katz
September 23, 2015

It was good Everyone at this dealer is very nice especially Erv! He has been our service rep for 3 years now and jumps through hurdles to help you! More

by nancyland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 13, 2015

Very professional and curteous Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure workin More

by Msaganc21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
September 08, 2015

Service It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the a More

by khmjem@aol.com
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carol Bucaro
July 20, 2015

excellent service from Erv in the service dept. Erv J. IS OUTSTANDING REGARDING COMMUNICATIONS, KNOWLEDGE, and overall personality! he has been very helpful when it comes to decision making on a w More

by broberge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 26, 2015

Engine light on check Representative was courteous and professional. Work was done in a timely manner. A courtesy car provided when unforeseen problems occurred. When th More

by KewaneeCE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June 14, 2015

Quick,easy service visit Irv had a loaner car readily available when I checked in and was prompt in returning my vehicle at the time I requested which was very helpful! More

by hrs1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 07, 2015

Warranty work Dean was great and helpful on explaining what was needed. John the porter took good care of getting my car, cleaning up the exterior, and even cleani More

by Mike
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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