Mercedes-Benz of St. Charles - Service Center

Quick, honest answers. Erv was very helpful in explaining what was to be done and answered my questions directly. I asked about Winter tires and he explained their storage Erv was very helpful in explaining what was to be done and answered my questions directly. I asked about Winter tires and he explained their storage policy. More

Quick, efficient, friendly and helpful service! Mark and the service staff were friendly and helpful, the service performed was thorough, and the loaner car was a great help. Very good experience. Mark and the service staff were friendly and helpful, the service performed was thorough, and the loaner car was a great help. Very good experience. More

Great service Derek was very helpful. Fixed what I needed fixed no questions asked. Very cheap in getting new parts too. Fixed in a good amount of time. Well done j Derek was very helpful. Fixed what I needed fixed no questions asked. Very cheap in getting new parts too. Fixed in a good amount of time. Well done job. More

It was good Everyone at this dealer is very nice especially Erv! He has been our service rep for 3 years now and jumps through hurdles to help you! Everyone at this dealer is very nice especially Erv! He has been our service rep for 3 years now and jumps through hurdles to help you! More

Very professional and curteous Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure workin Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure working with him More

Service It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the a It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the appointment was made, the actual service was excellent. More

excellent service from Erv in the service dept. Erv J. IS OUTSTANDING REGARDING COMMUNICATIONS, KNOWLEDGE, and overall personality! he has been very helpful when it comes to decision making on a w Erv J. IS OUTSTANDING REGARDING COMMUNICATIONS, KNOWLEDGE, and overall personality! he has been very helpful when it comes to decision making on a wonderful 15 year old vehicle, More

Engine light on check Representative was courteous and professional. Work was done in a timely manner. A courtesy car provided when unforeseen problems occurred. When th Representative was courteous and professional. Work was done in a timely manner. A courtesy car provided when unforeseen problems occurred. When the work was completed my car was returned washed and cleaned. More

Quick,easy service visit Irv had a loaner car readily available when I checked in and was prompt in returning my vehicle at the time I requested which was very helpful! Irv had a loaner car readily available when I checked in and was prompt in returning my vehicle at the time I requested which was very helpful! More

Warranty work Dean was great and helpful on explaining what was needed. John the porter took good care of getting my car, cleaning up the exterior, and even cleani Dean was great and helpful on explaining what was needed. John the porter took good care of getting my car, cleaning up the exterior, and even cleaning the inside windows. Greatly appreciated! More