Mercedes-Benz of Sudbury

Everyone at Mercedes-Benz of Sudbury was amazing! Naseem Tahmilli was professional, helpful and a pleasure to work with. Josue, who helped with my financing, was also top-notch. This made my experien Naseem Tahmilli was professional, helpful and a pleasure to work with. Josue, who helped with my financing, was also top-notch. This made my experience awesome! I would recommend them and this dealership to anyone and everyone and I will. More

The other key actor in the whole event is Jonny. Jonny is a treasure! I don’t know why every dealership doesn’t have a Jonny! If they did, no one would ever purchase a car anywhere else. Jonny train Jonny is a treasure! I don’t know why every dealership doesn’t have a Jonny! If they did, no one would ever purchase a car anywhere else. Jonny trained me on both cars how to drive them and how to use all the myriad functions that are in the vehicle. I am slow technologically. He is extremely patient with my slowness. Not only that, he encourages me to have multiple visits. He never seems too busy to accommodate. I am already here at my second lesson with Jonny. He took time out of his day to accommodate my complicated schedule. The whole experience is top of the line. I am a happier person because of Charles and Jonny! More

Was previously a customer of a different dealership. Had an urgent need for a state inspection, called the store and they told me to come in. I was greeted by Manny and he took the car directly to the b Had an urgent need for a state inspection, called the store and they told me to come in. I was greeted by Manny and he took the car directly to the back. He walked me around the dealership and made sure that I was comfortable in the waiting area and got me a cup of coffee! Within the next 30 minutes, he came back and said that there was wear on the rear tires and recommended replacement. As well, he notified me of upcoming service interval. I authorized the replacement of the tires and then went on the Internet and saw that Manny’s price for the tires was better than you can get online!!! When the car was finished, Manny came over and personally walked me through what would be needed on the next visit, and gave me all of his contact information. He also told me there was a discount coupon for my service that was due on the next visit. About a month later, we went back for the service. There was an odd noise inside the car and we knew it would take several days to diagnose. Manny gave me a loaner car that had 9 miles on it, that’s right brand new! The service interval was completed and the diagnosis of the noise took several days and all along the way I would get texts and updates from Manny. When the car was done, he told me to come in at my convenience and we went to pick it up and the car was fully washed and vacuumed. You couldn’t ask for better service, Manny is clearly dedicated to and passionate about what he does. He is all about excellent service and communication. Manny knows what to do to earn loyalty and build trust. We are now customers for life! More

Jonny and Charles were amazing to work with! Charles was very helpful during the sale and Jonny made the onboarding fun and easy! He spent time going over all of the tricks and tips for making t Charles was very helpful during the sale and Jonny made the onboarding fun and easy! He spent time going over all of the tricks and tips for making the driving and user experience the best possible! I would highly recommend spending time with Jonny to get the most out of your new vehicle! 10/10 More

This is my third car that I am getting from Mercedes. Great service. Vito was great explaining everything giving differences between models to be able to make the right decision. Great service. Vito was great explaining everything giving differences between models to be able to make the right decision. More

⭐⭐⭐⭐⭐ I had a wonderful experience at this dealership’s service department. Joshua was very professional, friendly, and helpful. They explained everything clearly, completed the service on time, and made service department. Joshua was very professional, friendly, and helpful. They explained everything clearly, completed the service on time, and made sure my car was in great condition before I left. I truly appreciate the excellent customer service and care. Highly recommended! More

Vito and Jonny made my transition from a 2014 BMW to a new Mercedes a breeze. They’re both patient and very helpful. Thank you! new Mercedes a breeze. They’re both patient and very helpful. Thank you! More

Great customer service! Manny was very helpful by explaining the details of the service, and went the extra mile. Manny was very helpful by explaining the details of the service, and went the extra mile. More

He was super helpful and informative. He knows all the ins and outs of the car and makes sure we understand everything. Very helpful and nice He knows all the ins and outs of the car and makes sure we understand everything. Very helpful and nice More

Manny provided great service. I am pleased with the visit. The new dealership building also looks great. Thumbs up! I am pleased with the visit. The new dealership building also looks great. Thumbs up! More