Mercedes-Benz of Sudbury

Jonny was very friendly, professional and knowledgeable. He was very patient and made sure that I understood the functions of my vehicle and did not hesitate to answer all questions. Jonny went over our sc He was very patient and made sure that I understood the functions of my vehicle and did not hesitate to answer all questions. Jonny went over our scheduled time to ensure that I was conversant with my vehicle. The team is amazing and it's always a pleasure visiting Mercedes Benz of Natick. More

From the minute I walked into the door of this dealership I knew I was in excellent hands with Charles Scrymgeour. Charles put me at ease as my husband had recently passed away and I was not very knowledgea I knew I was in excellent hands with Charles Scrymgeour. Charles put me at ease as my husband had recently passed away and I was not very knowledgeable about the car buying process. Charles guided me through everything from the test drive to the purchase and finally orientation when I picked up the car. Charles has a passion for the Mercedes-Benz brand and the Herb Chambers name that made the experience so pleasant as he is so knowledgeable, I do know I will keep going back to Charles for any car I plan to purchase in the future. He is the best!! More

Jonny was an absolute pleasure to work with he was very patient and helpful explaining everything to us and also makes himself available for any questions or problems that might come up. We look forward to patient and helpful explaining everything to us and also makes himself available for any questions or problems that might come up. We look forward to working with him and the entire staff everyone there has nothing but friendly and patient with us. We without question recommend him to help explain how to operate our new car! Thanks again Johnny you are great at your job! More

I picked up my new car March 26 and 5 months later the service is every bit as excellent. Charles Scrymgeour continues to impress with his personal service - phone calls AND LESSONS when I drop in to have service is every bit as excellent. Charles Scrymgeour continues to impress with his personal service - phone calls AND LESSONS when I drop in to have air out in my tire! He is so generous. I am considering buying a second Mercedes for my wife. Greg in service went above and beyond and offered to wash my car after caring for the tire. I love this dealership. Today’s visit made me fill stronger than ever that I made the right move choosing to work with Herb Chambers Mercedes in Natick. Charles and Greg, thank you for your consummate professionalism. More

Jonny was very helpful and friendly. He patiently explained all the feature of our new car. He answered all of our questions. He also offered us additional tutorial sessions free of cha He patiently explained all the feature of our new car. He answered all of our questions. He also offered us additional tutorial sessions free of charge. We enjoyed working with him. More

Excellent experience from start to finish always putting the customer first. No waiting at any time . Everyone was straightforward, clear and helpful. Francisco is special. We met multiple times and he was the customer first. No waiting at any time . Everyone was straightforward, clear and helpful. Francisco is special. We met multiple times and he was flexible with the timing of my purchase and exchange. I got what I wanted and needed and would recommend him to any friend.Niko closed the deal with style as we had a very entertaining interchange. Although I had some familiarity already with Mercedes cars , Jonny spent 90 minutes reviewing all the features and new technologies. He has such a nice manner in his approach. I got every detail of information available with great confidence. He’s a gem and a special asset for the dealership. I feel secure knowing he’s available for any future questions. This is all why I am a repeat customer. More

Vito of the Mercedes Benz in Natick is the absolute best. It is not the pushy sales pitch you can get from some dealerships. Their customer service is top notch and I cannot say enough good things about Vito It is not the pushy sales pitch you can get from some dealerships. Their customer service is top notch and I cannot say enough good things about Vito! He is kind, patient, informative, and a wealth of information! He makes you feel comfortable and will bend over backwards to help you with what you need. Best car buying experience I have ever had! More

Jonny was very warm and friendly so it was enjoyable learning the myriad details of my car. Lots of details to remember and he offers clients to call with any additional questions. He is truly a wealt learning the myriad details of my car. Lots of details to remember and he offers clients to call with any additional questions. He is truly a wealth of information!! Thank you! More

The service is outstanding. Scott in particular is the best! I highly recommend them if you need service Scott in particular is the best! I highly recommend them if you need service More

Rafic was a wonderful service rep. He answered all of our questions. He reserved the car for us in advance after patiently wrote down all of our request. He kept us closely updated whi He answered all of our questions. He reserved the car for us in advance after patiently wrote down all of our request. He kept us closely updated while we were awaiting for the car. At the time of our purchase many other Mercedes dealers charged a premium in excess of MSRP (because chip shortage at the time). Rafic was kindly enough to forgo the premium. We really appreciate that. We highly recommend Mercedes-Benz of Natick and we enjoyed working with Rafic. More