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Mercedes-Benz of Sudbury
Sudbury, MA
3,106 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,107 reviews
November 19, 2022
Jonny, Kolls,and Joel were great explaining our new vehicle options. Had us In and out quickly! vehicle options. Had us In and out quickly! More
by rfrias12
November 19, 2022
Convenient service with good communication by texting. The need for additional service was described well and could be authorized without needing to find time for a call. The need for additional service was described well and could be authorized without needing to find time for a call. More
by C450
Employees Worked With
Luis Aguasvivas, Abdul Khalid
November 18, 2022
I want to commend the service and management staff from Mercedes-Benz of Natick, including Brian Breidegam and the manager, Adam Shapiro. I returned to the dealer due to having a window issue in my 2021 AM Mercedes-Benz of Natick, including Brian Breidegam and the manager, Adam Shapiro. I returned to the dealer due to having a window issue in my 2021 AMG C63 S Cabriolet. They both took care of my vehicle ensuring the issue get fixed at my entire satisfaction. The driver window wasn’t sealing properly when closing it. The window was replaced, aligned and adjusted perfectly. I highly recommend this dealer. Thanks Brian and Adam!!! More
by TE
Employees Worked With
Other Employees :
Dan (Loaner Dep.), Julian (vehicle receiving), Adam Shapiro
November 18, 2022
Jonny is not only expert and knowledgeable- he is kind, patient, and an excellent instructor. He provided an experience worthy of a luxury purchase and the Mercedes brand. patient, and an excellent instructor. He provided an experience worthy of a luxury purchase and the Mercedes brand. More
by Joe Coughlin
November 18, 2022
Jonny was very helpful and the issue was solved in a couple of minutes. Thank you very much. couple of minutes. Thank you very much. More
by Oksana B
Employees Worked With
November 17, 2022
I've been dealing with MB-Natick for three years now and they are great! Scott Masterson is always above and beyond and all the rest of the staff are also great. they are great! Scott Masterson is always above and beyond and all the rest of the staff are also great. More
by rakterminal
Employees Worked With
Scott Masterson
November 17, 2022
Vito,Jonny and Danny they did great service. I so much happy with them. I will recommend all my friends and family. I so much happy with them. I will recommend all my friends and family. More
by Master Kim
November 17, 2022
Very impressive dealership and people. Turnover seems rapid, but the inventory stays larger. From first impression to purchase follow-up, the staff excel. Stephen Boston is a wise and s Turnover seems rapid, but the inventory stays larger. From first impression to purchase follow-up, the staff excel. Stephen Boston is a wise and supportive agent. Most impressively Jonny Pham is a technical ace, eager to train and ready to answer support problems - indispensable with the modern Merc electronics. More
by tom
November 16, 2022
Always attentive to details! Honest and reliable…..their estimate on costs are always accurate…….and, Fred Ramsey is the BEST! Honest and reliable…..their estimate on costs are always accurate…….and, Fred Ramsey is the BEST! More
by Bob
Employees Worked With
November 16, 2022
The dealership and my service advisor, Scott Masterson were professional, courteous, knowledgeable and very helpful. I wouldn't hesitate to recommend either to others. were professional, courteous, knowledgeable and very helpful. I wouldn't hesitate to recommend either to others. More
by joneil
Employees Worked With
Scott Masterson
