Mercedes-Benz of Sudbury

Agent Charles Made my car buying experience very comfortable and easy. Made me feel like i had my own personal private agent, and could contact him at anytime. Not only did he find me a beautiful ca comfortable and easy. Made me feel like i had my own personal private agent, and could contact him at anytime. Not only did he find me a beautiful car, I left knowing quite a lot more about Mercedes. Truly knows his stuff & above all a great guy. Wish he was my agent for life! More

This is my first Mercedes; the experience with Natick was absolutely Amazing from the first day till delivery . From the moment I entered Mercedes of Natick and I was introduced to my sales consultant, was absolutely Amazing from the first day till delivery . From the moment I entered Mercedes of Natick and I was introduced to my sales consultant, Charles E. Scrymgeour, I received an exemplary customer service; He was very patient and helpful in guiding me through the purchasing process. Towards the end; Charles was so patient when going over all the features of my new vehicle . Not only was he responsive to my endless questions, but knowledgeable regarding the vehicle. I found his suggestions was so helpful in making my decisions "building and customizing " the car to my specifications. His attention to detail and every aspect of this process exceeded my expectations. Overall I enjoyed working with that team and would certainly I highly recommend others to work with Charles if you are thinking about purchasing a Mercedes. More

Johnny showed me everything about my car in literally a couple of minutes. Excellent Service! couple of minutes. Excellent Service! More

When our normal service representative became sick another service representative step in and handled everything extremely well. another service representative step in and handled everything extremely well. More

I was fortunate enough to have a great business with Saena. She was very helpful, friendly, and caring dealer that made my decision process helpful. I hope to do another business with her in the future. Saena. She was very helpful, friendly, and caring dealer that made my decision process helpful. I hope to do another business with her in the future. I wish her well. More

It’s a place where people don’t have to feel pressure or feel forced into any deal at all. With Charles and Johnny, the Salesman and the Concierge Specialist, who delivered a perfect experience. This is my feel forced into any deal at all. With Charles and Johnny, the Salesman and the Concierge Specialist, who delivered a perfect experience. This is my third time here and I will come again More

My experience with this dealership was amazing from the moment I walked in the door. Gracious, professional and knowledgeable members of this superlative team assisted me with sales, finance and, most imp moment I walked in the door. Gracious, professional and knowledgeable members of this superlative team assisted me with sales, finance and, most importantly, explanation of the leading edge features only Mercedes delivers. Bill Lawson recommended Mercedes when I purchased the C 300 and he encouraged me to look at the E Series. He was right. Steve Boston supported me through the sale along with Kolls Oloko who explained everything in detail about my loan and Sharon Tyler who has the extraordinary manner to make each customer feel like a friend. But Johnny Pham is a Genius. Truly one if the best trainers/educators you could have in that role. He carefully explained in detail the marvelous features and benefits of my E 450 Coupe and made me fall in love with it. I have owned BMWs but nothing compares to this brand. Congratulations to the engineers who designed this beauty and my sincere gratitude to the team in Natick. Thank you. More

The service dept is excellent Fred Romsey is just great he got me in out very quickly he got me in out very quickly More

Always great service. I was attended to right away, my service was completed in a timely manner and Scott kept me updated while I waited. ..and I drove away in a clean car I was attended to right away, my service was completed in a timely manner and Scott kept me updated while I waited. ..and I drove away in a clean car! More

Scott Masterson was a wonderful help to me while I was away from home, visiting in the Natick,MA area. His prompt, courteous, and efficient attention in scheduling my repair was greatly appreciated. Tha away from home, visiting in the Natick,MA area. His prompt, courteous, and efficient attention in scheduling my repair was greatly appreciated. Thank you! Dr. Samuel Gottesman Saratoga Springs,NY More