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Mercedes-Benz of Sudbury
Sudbury, MA
2,951 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,951 reviews
August 24, 2021
The Service department was professional and organized. The associates were helpful. Great experience! I would recommend The associates were helpful. Great experience! I would recommend More
by Jmoynih
Employees Worked With
Other Employees :
Luis Aguasvivas, Abdul Khalid, Scott Masterson
August 23, 2021
Complete customer satisfaction. Everyone from the moment I arrived until the moment I drove off in my freshly serviced car.was so attentive and friendly. I had been having my car serviced at another dealer I arrived until the moment I drove off in my freshly serviced car.was so attentive and friendly. I had been having my car serviced at another dealer but they impressed me so much that they won my future business! More
by Smisunas
August 23, 2021
I had an over all great experience trading in my vehicle with MB Natick. My salesman Vitó was professional, punctual, knowledgeable, and easy to communicate with. I would highly recommend doing business wit with MB Natick. My salesman Vitó was professional, punctual, knowledgeable, and easy to communicate with. I would highly recommend doing business with him. I also want to thank Danny and Kolls for contributing to making this process so smooth. More
by rdhdarlene
August 23, 2021
My advisor Scott was awesome. He makes up for the poor service otherwise. My repairs are also excellent from this dealership. My frustration is always check in. There were 3 cars in front of me to get che service otherwise. My repairs are also excellent from this dealership. My frustration is always check in. There were 3 cars in front of me to get checked in. I waited 20 minutes to even get out of my car. I understand shortages of workers and patience. However after finally being checked in it was another 10 minute wait to see my advisor. Then another 5 minute wait to see the gentleman for my loaner. I love my Benz and I go here as it is close to work. This is the 3rd car I have purchased from them. This is the usual course of business even before the pandemic and shortage of workers. I should always plan ahead. I have a business to run. I feel my time is not valued. It shows in the employee relations with customers. I must say Scott, was exemplary. More
by darlmack
Employees Worked With
Scott Masterson
August 21, 2021
First experience with Natick service department and they beat my expectations, From the moment I pull up to the moment I picked up my car, the service was 5 stars. Great teamwork and quality work. beat my expectations, From the moment I pull up to the moment I picked up my car, the service was 5 stars. Great teamwork and quality work. More
by Randy
Employees Worked With
Scott Masterson
August 19, 2021
Just purchased our second vehicle from MB Natick. Working with Vito Argote has made the process quick and easy. We will return in the future. with Vito Argote has made the process quick and easy. We will return in the future. More
by spp
