Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Sudbury
Sudbury, MA
2,950 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,950 reviews
August 09, 2021
Clean facility , friendly service , long turn around for the maintenance service , 36 hours long , free loaner . the maintenance service , 36 hours long , free loaner . More
by Andrienzanier
Employees Worked With
Other Employees :
Gentleman at automatic service door was friendly
August 08, 2021
Scheduled work was completed as required, but customer service was subpar. Poor communication (in fact no communication at the time of drop off) of how it would take to complete the work essentially waste service was subpar. Poor communication (in fact no communication at the time of drop off) of how it would take to complete the work essentially wasted an entire Saturday for me. Was told it was a 1-2 hr service when I scheduled the appointment several days ago. ended up hanging around for 5 hours in the area for a call that the work was completed! It was my first visit to this dealership for service and therefore don’t have a frame of reference for comparison. Will need to see if this was a one off experience when I try them again next time… More
by Vinod K
Employees Worked With
August 05, 2021
Print Servies good loaner car warranty work completed ahead of time ahead of time More
by adcsimplytuscan2
August 04, 2021
Everyone at the dealership were welcoming and helpful. Vitto, he shared all the information about the vehicle in detailed and got me familiar with some of the functions of the Vehicle that I was unaware o Vitto, he shared all the information about the vehicle in detailed and got me familiar with some of the functions of the Vehicle that I was unaware off. I the found exactly what I was looking for and I was a wonderful experience doing business with you guys! More
by Vimalchaudhary
August 03, 2021
Top shelf sales and management team. This my fifth Mercedes from Natick MB. The finance Mgr was magnificent. My buying experience could not have been better . Mercedes from Natick MB. The finance Mgr was magnificent. My buying experience could not have been better . More
by Jppappas387j
August 03, 2021
Great customer service and follow up. My advisor Brian gave me updates and car was ready sooner than I expected gave me updates and car was ready sooner than I expected More
by CherieM
Employees Worked With
August 02, 2021
Luis is the best. He's so great and helpful to meet my need for the service. I am totally satisfied and very grateful for his support need for the service. I am totally satisfied and very grateful for his support More
by wangni
July 31, 2021
I love my Benz so much! Francisco made my experience so easy and was very polite and knew his product very well. Thank you so much for your service and highly recommend. easy and was very polite and knew his product very well. Thank you so much for your service and highly recommend. More
by Lilo
Employees Worked With
