Mercedes-Benz of Sudbury

I recently purchased a 2021 RDX, and I have to say, Dynae Danakos was absolutely incredible throughout the entire process. She was patient, kind, and brought a great sense of humor that truly made ever Dynae Danakos was absolutely incredible throughout the entire process. She was patient, kind, and brought a great sense of humor that truly made everything so much easier. Honestly, I was close to walking away from the deal due to a negative experience with someone in the finance department— if I’m not mistaken his name is KOLLS he said he’s from Nigeria who came across as arrogant and disrespectful. It was a frustrating moment, but Dynae’s professionalism, warmth, and genuine care completely turned things around. She’s the reason I stayed and completed the purchase. Dynae is truly amazing and made all the difference. She’s a gem, and the dealership is lucky to have her. More

This dealership has an excellent sales staff as well as financial and support staff. The facility is beautiful and offers comfortable seating and amenities. It is always a pleasure to be there. I met with financial and support staff. The facility is beautiful and offers comfortable seating and amenities. It is always a pleasure to be there. I met with Jonny Pham for a tutorial on the technical operation of our vehicle. He is an expert on all technical aspects of Mercedes Benz vehicles. He is also very skilled in understanding the needs of the people he is instructing. For example, he learns about how the vehicle will be used and what the most significant features are for the driver. He is patient and never rushes the explanation or the demonstration of the car's capabilities. Jonny is also sensitive enough to realize that no one could recall every feature and its use from a couple of lessons. He welcomed me to send him any questions after the lesson had been completed if I needed a refresher on a certain functionality. Jonny is clearly an asset to Mercedes Benz of Sudbury. Our salesman, Chris Leigh came to greet me before I left the dealership to ask how I was enjoying the car. Chris is a talented and personable salesman. He provided the best car buying experience I have had to date. He is a phenomenal representative for Mercedes Benz. More

I liked how comprehensively they went through all the features of the car. It would have been useful to have a sense of how much time each step in the purchasing and sales process would take. features of the car. It would have been useful to have a sense of how much time each step in the purchasing and sales process would take. More

Fantastic experience. From initial contact, ordering, delivery and dealer preparation. Everyone involved in the process was extremely professional and helpful. My post-sal From initial contact, ordering, delivery and dealer preparation. Everyone involved in the process was extremely professional and helpful. My post-sales session with Jonny was outstanding. He answered all of my questions - including ones I hadn't even thought of - and took the time to make sure I was comfortable with the cars features and advanced technology. I will definitely recommend this dealer and especially a session - or two - with Jonny, More

I purchased my car here about a week ago, trading in my 2016 E-Class for a 2020 E450. Dynae was incredibly helpful; she's super patient, kind, and has a wonderful sense of humor. She assisted me in making 2016 E-Class for a 2020 E450. Dynae was incredibly helpful; she's super patient, kind, and has a wonderful sense of humor. She assisted me in making the right decision without any pressure to buy, which I really appreciated. I highly recommend her to anyone looking for a new car. I left with a smile on my face and absolutely no regrets. Thank you, Dynae! More

Johnny and Naseem were both so helpful and informative in our experience. Naseem was friendly and wonderful to work with. She was incredibly knowledgeable and supportive while we tried out different vehicles our experience. Naseem was friendly and wonderful to work with. She was incredibly knowledgeable and supportive while we tried out different vehicles and asked tons of questions. Johnny helped us learn the ins and outs of the car and was clear in all of the details he gave us! More

Jonny was a significantly superior client service person and lifted up our experience of buying the car..he went above and beyond and stayed past closing hours. He knew all the technology in the car and lifted up our experience of buying the car..he went above and beyond and stayed past closing hours. He knew all the technology in the car More

Jonny Pham is exceptionally knowledgeable, organized, effective, and exceedingly patient. I've had two excellent learning sessions with Jonny and he has offered more if I need it. Impossible to full bene effective, and exceedingly patient. I've had two excellent learning sessions with Jonny and he has offered more if I need it. Impossible to full benefit of all the electronics in my new GlE450e without tutorials the quality of Johnny's expert assistance. More

I recently purchased a GLE 450 and had the absolute pleasure of working with Vito Argote at Mercedes Benz Sudbury. From the moment I scheduled my appointment, Vito was incredibly professional. He took pleasure of working with Vito Argote at Mercedes Benz Sudbury. From the moment I scheduled my appointment, Vito was incredibly professional. He took the time to walk me through every single detail of the vehicle and was thorough during the test drive. His knowledge about the cars he’s selling is truly impressive. He answered all my questions with ease, and the entire experience felt like chatting with a friend who genuinely wanted to help- not a pushy salesperson. Vito’s professionalism and dedication to making sure I was 100% happy with my purchase was evident from start to finish. On the day I picked up my car, I was introduced to Jonny Pham, the delivery specialist. Jonny helped me set up the Mercedes Me app and took his time going over all the features of the car. He was incredibly patient, professional and knew the ins and outs of every system. He answered every question I had and made sure I left feeling confident and comfortable with all the tech in my new GLE 450. If you are in the market for a new car, I highly recommend visiting Mercedes Benz Sudbury. Just ask for Vito and Jonny. You will be in great hands and walk away with not only a fantastic vehicle, but an exceptional experience as well. Arthur Correa. More

Our experience was excellent. Very pleasant and knowledgeable staff. Johnny Pham was extremely knowledgeable and explained things very clearly. Steve Boston was an amazing sal Very pleasant and knowledgeable staff. Johnny Pham was extremely knowledgeable and explained things very clearly. Steve Boston was an amazing sales representative who made our experience easy and pleasant. More