Mercedes-Benz of Sudbury

I purchased a 2021 GLA 250 on July 31. I traded a 2016 Audi, and the entire Experience was excellent! Rafaro, Vito and Bernard assisted me, and made the buying decisions simple. Nick and I traded a 2016 Audi, and the entire Experience was excellent! Rafaro, Vito and Bernard assisted me, and made the buying decisions simple. Nick and Vito Went out of their way to help get that car delivered to me on Monday night. They set me up with an appointment with Johnny, to learn the technology features in the vehicle. Johnny could not know more about that vehicle than he does! He was patient, went over every feature, and made sure I knew how to use the features available to me. His product knowledge is off the charts. If you were in the market for a Mercedes-Benz, either new or used, you could not find a better group of people than at Herb Chambers Mercedes. I couldn’t write this review without mentioning Sharon, the smiling face you see when you walk in the door. She is fantastic as well! More

Jonny is an amazing guy! !! Super detailed and very patient. He literally explained my car in simple terms and made me like the car more. Since i have been buying car, i have !! Super detailed and very patient. He literally explained my car in simple terms and made me like the car more. Since i have been buying car, i have never had this level of detailing about my car but Jonny literally gave my wife and I the best experience. Keep up the good work Jonny. The sky is your starting point👍🙌 More

Jonny & Steve Boston have been fantastic in my new purchase of my e class. Jonny excellence and patience was able to thoroughly explain the use and functions on how to operate my new technology with m purchase of my e class. Jonny excellence and patience was able to thoroughly explain the use and functions on how to operate my new technology with my wife and I and was able to make it understandable! More

Jonny was so helpful and knowledgeable! He virtually walked me through each step of re-paring my car and described everything in a way which was very easy to understand. He spent as much ti He virtually walked me through each step of re-paring my car and described everything in a way which was very easy to understand. He spent as much time as we needed to get this fixed, without rushing, and offered his personal number to follow up anytime with additional questions. He is really good at his job, and very passionate about it! More

The whole crew @MB Natick is phenomenal. I don’t usually write reviews but this experience deserved a stellar one. Never felt pressured. Came in knowing what I wanted and walked out with my I don’t usually write reviews but this experience deserved a stellar one. Never felt pressured. Came in knowing what I wanted and walked out with my dream car. Jonny was super knowledgeable and showed me new tech in my car that would have taken me ages to figure on my own. Gabriel was my sales agent and he delivered on his word and accommodated my request to get the car titled/registered in no time. Michael the sales manager and Kolls the finance manager worked closely with me on this as well and made it work. They just gained a new loyal customer. Wishing the whole team a seamless transition to your new state of the art facility in Sudbury!!! More

Jonny was fantastic. He was extremely knowledgeable and very professional. He explained everything we needed to know about the Mercedes & Me app and all the great feature He was extremely knowledgeable and very professional. He explained everything we needed to know about the Mercedes & Me app and all the great features it offers. He even was helpful in explaining some options on our vehicle and went out to the car to show us. He’s a great asset to your dealership. Leaned some helpful tips. I appreciate all his help. More

Jonny was so informative. Very patient explaining everything. Great attitude and friendly! Felt comfortable asking many questions and he would repeat anything I didn’t underst Very patient explaining everything. Great attitude and friendly! Felt comfortable asking many questions and he would repeat anything I didn’t understand! He’s a keeper, Mercedes Benz of Natick!!! More

Steve Boston went above and beyond with trying to get me my dream Mercedes! Jonnie Pham was tremendous in helping me understand how the vehicle works! my dream Mercedes! Jonnie Pham was tremendous in helping me understand how the vehicle works! More

Needed my Mercedes s550 checked out for check engine light, and loss of traction, at very short notice. Dan Kristoff in the service department was outstanding. Not only being able to accommodate my serv light, and loss of traction, at very short notice. Dan Kristoff in the service department was outstanding. Not only being able to accommodate my service request at short notice, but also in getting the issue resolved through insurance etc to get my car up and running with minimum down time. Courteous and professional and efficient. Outstanding service. More

Jonny, Vito and Yatin were great. I enjoyed my time and excellent service. Vito was great with paper work, everything was ready before we got there. Yatin was to the point, pleasant t I enjoyed my time and excellent service. Vito was great with paper work, everything was ready before we got there. Yatin was to the point, pleasant to talk with and very knowledgeable. Yatin and Vito even stayed behind late for us to get everything done and we didn't had to visit again. Jonny was awesome, he took time to explain and give us all the information about Vehicle as well as helped us to create accounts at ChargePoint and explained the vehicle in great detail. Jonny even took nice pic and short video with our new car. More