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Mercedes-Benz of Sudbury
Sudbury, MA
2,952 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,952 reviews
April 23, 2021
Professional and friendly service on both sales and business management areas. Always felt comfortable there. Well laid out and spaced waiting area made me feel safe and my comfortable in today’s Covid business management areas. Always felt comfortable there. Well laid out and spaced waiting area made me feel safe and my comfortable in today’s Covid 19 environment. More
by Santaman
April 22, 2021
Scott was a great partner throughout the process. Set appropriate expectations in regards to the repairs needed, and kept me updated throughout the process. True professional. appropriate expectations in regards to the repairs needed, and kept me updated throughout the process. True professional. More
by Mccoyt30
Employees Worked With
Scott Masterson
April 22, 2021
They were courteous and kept me updated on progress. The sign in and sign out process was quick and efficient. Everyone was friendly and approachable sign in and sign out process was quick and efficient. Everyone was friendly and approachable More
by MN
Employees Worked With
April 22, 2021
Always a wonderful experience with the service department. My service rep Fred keeps me informed while explaining clearly issues at hand and with a friendly conclusion to my visit. department. My service rep Fred keeps me informed while explaining clearly issues at hand and with a friendly conclusion to my visit. More
by WILLIAMGFARGO
April 22, 2021
Super smooth experience. Howard and the team at Natick were very flexible to my needs, would definitely recommend especially for first time buyers. Couldn't be happier with my experience. were very flexible to my needs, would definitely recommend especially for first time buyers. Couldn't be happier with my experience. More
by sajaysuresh
April 21, 2021
Thank you Haider for making this a pleasant experience. Wish more people were like you in the industry. We will recommend you and Mercedes Benz of Natick- in fact we already have. Wish more people were like you in the industry. We will recommend you and Mercedes Benz of Natick- in fact we already have. More
by lisab
Employees Worked With
Kolls Oloko, Haider Amin
April 21, 2021
Excellent service always available when I have needed them. Kind courteous and punctual. Never failed as far as I am concerned! I’m always offered a loner which makes life easier for me. You can’t a them. Kind courteous and punctual. Never failed as far as I am concerned! I’m always offered a loner which makes life easier for me. You can’t ask for much more. More
by I Chafetz
April 21, 2021
Easy scheduling. Fred is incredibly responsive and customer-focused. Work was performed as expected; vehicle was ready as promised and was throughly washed and vacuumed. customer-focused. Work was performed as expected; vehicle was ready as promised and was throughly washed and vacuumed. More
by Ransorb
Employees Worked With
April 20, 2021
A very knowledgeable individual who was able to answer all my questions or went and found the answers elsewhere. He delivered my new car to my home and arranged to have a specialist call to explain featur all my questions or went and found the answers elsewhere. He delivered my new car to my home and arranged to have a specialist call to explain features of the GLC. Thanks More
by TURUNEN
Employees Worked With
Haider Amin
April 20, 2021
Charles was amazing to work with! I was able to buy my dream car the very same day that I came to look at it. He was willing to answer any and all questions I had. Would recommend anyone to buy their car dream car the very same day that I came to look at it. He was willing to answer any and all questions I had. Would recommend anyone to buy their car from him! More
by MS
Employees Worked With
Caroline Eva, Tatiana Wooten
