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Mercedes-Benz of Sudbury
Sudbury, MA
2,952 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,952 reviews
April 19, 2021
My service rep is excellent. He has a thorough understanding of my car and the proper service procedures for it. As long as Fred Romsey is there, I will be a customer. understanding of my car and the proper service procedures for it. As long as Fred Romsey is there, I will be a customer. More
by eperlman
Employees Worked With
April 19, 2021
I had a great experience at Natick, they were all very friendly and helpful throughout the complete process. My husband and went to multiple Mercedes dealers and we both preferred Natick over all of the friendly and helpful throughout the complete process. My husband and went to multiple Mercedes dealers and we both preferred Natick over all of them. More
by Scotty
April 15, 2021
They are extremely customer user friendly. Very efficient, helpful, and always do an excellent job. Their service oriented approach is stellar. I highly recommend this dealership. efficient, helpful, and always do an excellent job. Their service oriented approach is stellar. I highly recommend this dealership. More
by Docrong
April 15, 2021
Managed full interface with insurance company. Delivered complicated high quality repair on time. I believe being succinct is better than writing needless words in review complicated high quality repair on time. I believe being succinct is better than writing needless words in review More
by Awt
Employees Worked With
April 15, 2021
Very good overall experience professional staff very courteous. Car was very well detailed and delivered in perfect shape. Only complaint was took a little extra time to wait for delivery courteous. Car was very well detailed and delivered in perfect shape. Only complaint was took a little extra time to wait for delivery More
by laserte
Employees Worked With
Saena Nikolas
April 14, 2021
They went above and beyond by Keeping me updated at every moment and explaining everything. Excellent customer service. Very professional and friendly. I’ll bring my car again. moment and explaining everything. Excellent customer service. Very professional and friendly. I’ll bring my car again. More
by Jaime
Employees Worked With
Luis Aguasvivas
April 14, 2021
Vito was awesome to work with! He handled everything efficiently & quickly & was with me every step of the way from turning in my leased car to buying a certified pre-owned. He found me exactly what I efficiently & quickly & was with me every step of the way from turning in my leased car to buying a certified pre-owned. He found me exactly what I was looking for! Thanks so much Vito! More
by Diane K
Employees Worked With
April 13, 2021
Just had an amazing car buying experience provided by Haider. He was extremely helpful and very mindful of my needs. Not only did he get me in a car I really wanted, but he did it all in the same day! Co Haider. He was extremely helpful and very mindful of my needs. Not only did he get me in a car I really wanted, but he did it all in the same day! Could not have expected a better service. Thank you Haider and Benz of Natick! More
by X5
Employees Worked With
Kolls Oloko, Haider Amin
April 13, 2021
Vito was fantastic to work with when purchasing our new car. He took the time to clearly explain the process to us, was very informed, and had great customer service skills. Thank you, Vito! car. He took the time to clearly explain the process to us, was very informed, and had great customer service skills. Thank you, Vito! More
by ksam
Employees Worked With
April 13, 2021
They did not go above and beyond, but did exactly what was needed. Very courteous, gave me a loaner and completed the diesel emission recall as promised. Could not have asked for more. was needed. Very courteous, gave me a loaner and completed the diesel emission recall as promised. Could not have asked for more. More
by Gian
Employees Worked With
Luis Aguasvivas
