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Mercedes-Benz of Sudbury

Sudbury, MA

4.8
2,947 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 2,947 reviews

February 02, 2021

We have been leasing with them for over 12 years.Very attentive,fair pricing,easy exchanges for new vehicle.Highly recommended for commercial vehicles. SPEEN FAMILY DENTAL More

by SpeenDental
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid, Scott Masterson
Feb 17, 2021 -

Mercedes-Benz of Sudbury responded

SpeenDental - Thank you for this terrific review and for your continued patronage. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Mercedes-Benz of Natick team

February 01, 2021

Excellent support, attention and communication skills. Scott Masterson is one of the best I've worked with at this dealership. Makes me look forward to bringing my car in for service as I know I will be More

by Bob123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 17, 2021 -

Mercedes-Benz of Sudbury responded

Bob123 - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Scott was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Mercedes-Benz of Natick team

February 01, 2021

Scott was the best service advisor I have worked with in my 10 years at this dealership. He took me on time, quickly processed the appointment and had the car done exactly when he said it would be ready. More

by DAP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 17, 2021 -

Mercedes-Benz of Sudbury responded

DAP - Thank you so much for the wonderful review. Scott is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team

January 30, 2021

I had a pleasant experience at Mercedes of Natick. The facility was clean and set up for social distancing. You were greeted with a friendly receptionist and the sales people were knowledgeable and experi More

by Sue s
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Eva
Feb 17, 2021 -

Mercedes-Benz of Sudbury responded

suesully - Thank you for taking the time to write this review! We're so pleased to know that our team made your Mercedes-Benz buying experience a stellar one. Thank you for your business and we look forward to doing business with you again! - Mercedes-Benz of Natick team

January 29, 2021

I had a great experience with the best of the best sales rep I ever had . Her name is Saena Nikolas . She was so friendly very sweet and knowledgeable. For sure I will come back to visit again and refer mor More

by Klaudiacekrezi92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saena Nikolas
Feb 16, 2021 -

Mercedes-Benz of Sudbury responded

Klaudiacekrezi92 - Thank you for taking time to write this review. We're so happy to read that your car buying experience with Saena was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! - Mercedes-Benz of Natick team

January 29, 2021

Vito and the team were top notch to work with! I would recommend them to others will go back for my next purchase in the future. More

by statillac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Mercedes-Benz of Sudbury responded

statillac - Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Vito is a valued member of our team and we're so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future! - Mercedes-Benz of Natick team

January 28, 2021

Despite speed bumps unrelated to anyone at the dealership the whole process has gone smoothly. New car has lots of new features that were gone through in detail making set up seamless. More

by bhweiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Eva, Nick Salem, Kolls Oloko
Feb 17, 2021 -

Mercedes-Benz of Sudbury responded

bhweiner - Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with our team! If there's ever anything more that we can assist you with, please don't hesitate to ask! - Mercedes-Benz of Natick team

January 27, 2021

Best experience ever buying a car, Vito Argote was really helpful in answering all my questions, he was able to provide me with good explanations. He was kind and willing to help. If I buy another car, I wou More

by nicolaiannone98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Eva
Feb 15, 2021 -

Mercedes-Benz of Sudbury responded

nicolaiannone98 - We sincerely appreciate you posting such kind words regarding your experience with Vito here at Mercedes-Benz of Natick! We strive to provide our guests with a professional and enjoyable experience, and it is always a delight to read that one of our team members is exceeding our customers' expectations. We will be certain to share your encouraging words with Vito as we know he'll appreciate the kind sentiment. Thank you and we look forward to serving your automotive needs in the future! - Mercedes-Benz of Natick team

January 27, 2021

This was one of the best car buying experiences. No pressure tactics, and wonderful customer service. Thrilled with our purchase. we went to other dealerships, this one won my business. More

by CJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlin Messier, Kolls Oloko
Feb 15, 2021 -

Mercedes-Benz of Sudbury responded

CJ - Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Providing top-notch customer service is our primary goal and we're glad to hear we delivered. Thank you for your business and we hope to have the opportunity to work with you again! - Mercedes-Benz of Natick team

January 26, 2021

My husband and I just purchased a Mercedes GLE 350 the beginning of this year Vito was a fabulous salesmen. He was excellent and very knowledgeable. He was not pushy and really listen to what we were look More

by Pam.ellakkis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Eva
Feb 15, 2021 -

Mercedes-Benz of Sudbury responded

Pam.ellakkis - Thank you for sharing this terrific feedback and for choosing Mercedes-Benz of Natick for your purchase needs. It’s a pleasure to read that Vito and Caroline were able to assist you and accommodate your needs. For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team

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