Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Sudbury
Sudbury, MA
2,934 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,934 reviews
December 13, 2020
Scott Masterson, service advisor was excellent. MB of Natick did outstanding job servicing our MB and we recommend using them for Service. They are professional and we feel confident that our auto is sa Natick did outstanding job servicing our MB and we recommend using them for Service. They are professional and we feel confident that our auto is safe and running well. More
by Rose
Employees Worked With
Scott Masterson
December 12, 2020
I had a great experience and it was a pleasure doing business with Saena and Caroline. They were so patient and kind and helped me with everything and anything that I needed. They made me feel comfortab business with Saena and Caroline. They were so patient and kind and helped me with everything and anything that I needed. They made me feel comfortable and they were amazing and professional. More
by Tiffany
Employees Worked With
Caroline Eva, Saena Nikolas
December 11, 2020
Vita was very professional and honest. He made us felt very comfortable from the very beginning. He respected our time. The sales process went smoothly and efficiently. We were overall very happy with our very comfortable from the very beginning. He respected our time. The sales process went smoothly and efficiently. We were overall very happy with our experience with him and at the branch. More
by Val
Employees Worked With
December 11, 2020
Vito did a great job going over all the option in the car and he is so patient and answer all my questions in a very nice and professional way and he is so patient and answer all my questions in a very nice and professional way More
by dinawilliam_77
December 10, 2020
The service area is very professional. The staff is always friendly, service coordinators helpful. This was my second time dealing with Fred and he is always pleasant, informative and helpful. You ma always friendly, service coordinators helpful. This was my second time dealing with Fred and he is always pleasant, informative and helpful. You make it so easy. More
by dms971
Employees Worked With
December 10, 2020
Great Experience. Brian in service looked out for me and my car as if I were his close friend and that matters. That felt good. my car as if I were his close friend and that matters. That felt good. More
by jayme
Employees Worked With
December 10, 2020
I've worked with a few advisors in the service dept. Some are great, others just not so great, but every time I work with Brian Breidegam, the whole experience is outstanding. The service is always completed are great, others just not so great, but every time I work with Brian Breidegam, the whole experience is outstanding. The service is always completed before promised and he always anticipates my needs and questions. He pays attention to every single detail that others don't. For example, during my service today, he made sure to change the battery of my car key, which the previous advisor forgot last time (and I asked)- this time I even did not have to say anything, he saw the request and took care of it. The days that he is available not always match my available times, but I make the effort to make it work and go for my service only when he is available because I know that he will make sure that I have the best experience possible. He is knowledgeable, friendly and nice to work with, in fact, he is the only reason I have not switched to another Mercedes-Benz dealership for service based on previous experiences with other advisors there. More
by enomis
Employees Worked With
December 10, 2020
Always great service and amazing attention to destabilize in every aspect I would recommend the Mercedes benz of Natick to anyone that has luxury vehicles in every aspect I would recommend the Mercedes benz of Natick to anyone that has luxury vehicles More
by alcimateo
Employees Worked With
Other Employees :
Savannah Silva, Luis Aguasvivas, Abdul Khalid, Scott Masterson
December 09, 2020
Prompt, friendly service. They scheduled my appointment for me right away! Scott kept me updated regarding the status of my car. The service was completed and my car was delivered when promised. Also alw for me right away! Scott kept me updated regarding the status of my car. The service was completed and my car was delivered when promised. Also always so nice to return to a clean, vacuumed car! More
by vicwalton
Employees Worked With
Scott Masterson
December 09, 2020
I’ve had the pleasure of working with Louis Aguasvivas in the Service Dept. for my annual maintenance several times. Top-notch service every time!! the Service Dept. for my annual maintenance several times. Top-notch service every time!! More
by Graham
Employees Worked With
Luis Aguasvivas
