Mercedes-Benz of Sudbury

Best Mercedes Benz Dealership Got into a new lease and I’m extremely happy with my Mercedes, every time they surprise me with the quality of their products. Mercedes Benz of Natic Got into a new lease and I’m extremely happy with my Mercedes, every time they surprise me with the quality of their products. Mercedes Benz of Natick was just incredible on the process of getting a new lease. Very transparent and straight forward, they made sure that everything fitted my needs and the whole process was enjoyable. Worked with Fred and Andrew, I would so recommend this dealership! More

The right dealership! If you’re looking for the right dealership to get your new car this is the place! Car buying can be very difficult and frustrating sometimes, but no If you’re looking for the right dealership to get your new car this is the place! Car buying can be very difficult and frustrating sometimes, but not at Mercedes-Benz of Natick, Jose made everything pretty enjoyable, he gave all the informations I needed and more, very honest, straight forward and knowledgeable! Thaysla the product specialist was great, she went trough the entire car with me, very attentive and assisted me with all the questions I had about the vehicle! Got out of the dealer with the great feeling of making the right decision! More

Customer Care Absent at this dealership! iF YOU ARE LOOKING TO PURCHASE A CAR AND WANT CUSTOMER CARE, DO NOT GO TO Mercedes Benz of Natick because you will not receive it! Their service is t iF YOU ARE LOOKING TO PURCHASE A CAR AND WANT CUSTOMER CARE, DO NOT GO TO Mercedes Benz of Natick because you will not receive it! Their service is terrible, sales is sleazy and they simply do not care about the customer! I had a terrible experience at this dealership! If you find something wrong with you vehicle, you cannot complain about because they do no wrong! They will call you a liar and tell you how great they are! That is not how it is supposed to work, I am sorry! There are much better dealerships in New England than Herb Chambers Mercedes Benz than this one! Drive further away to find another one and you will be so much happier you did! More

excellent service! Very quick, above and beyond service by Dan at the loaner desk and Abdul with service. Right on schedule! Very please with ease of transition of veh Very quick, above and beyond service by Dan at the loaner desk and Abdul with service. Right on schedule! Very please with ease of transition of vehicles. More

Dishonest and Backs Out of an Agreed Deal Do not do business with this dealership! They backed out of a deal after agreeing to a price. When I discussed it with the General Manager (Fahad), Do not do business with this dealership! They backed out of a deal after agreeing to a price. When I discussed it with the General Manager (Fahad), he hung up on me when I questioned why they would back out of an agreed price. There is no way I would ever do business with this dealership! Go to another Mercedes dealership - great cars, but dishonest people at this dealership. All of this to try to get an extra $3k. More

Excellent Customer Service Saena Nikolas was such a joy to work with, absolutely loved her energy! I would highly recommend this dealership and Saena! Was greeted by Danny th Saena Nikolas was such a joy to work with, absolutely loved her energy! I would highly recommend this dealership and Saena! Was greeted by Danny the Sales manager who was an absolute doll as well and I love my new car : ) More

Excellent service I was welcomed to the dealer politely and given the time to look as well as ask question without any pressure. The sales manager introduced me to the I was welcomed to the dealer politely and given the time to look as well as ask question without any pressure. The sales manager introduced me to the person who was going to help me decide if that particular vehicle was for me and how comfortable I was with going on a test drive. Mr. Armin was not only polite, he took the time to explain and discuss the importance of the vehicle that is comfortable for me as well as the finance. Armin was well informed about the vehicle I was purchasing and passed that knowledge to me. I have told my family and friend all about the service received at Mercedes Benz Natick, MA. I left with the vehicle that felt right and safe. Thank You Armin. More

An exceptional buying experience My experience working with Saena was a very positive one. She answered all my questions and was very professional. She followed up to make sure I had My experience working with Saena was a very positive one. She answered all my questions and was very professional. She followed up to make sure I had all the information needed to make an informed decision. Danny was also very helpful. So was Caroline. More

Exceptional service Charles listened to my needs and wants and brought me the car that fits and suits me. Very happy with the sales and service provided. Charles listened to my needs and wants and brought me the car that fits and suits me. Very happy with the sales and service provided. More

One of the best service experiences I can recall My previous service experience (last year) with this dealership was very disappointing and I had no intention of ever returning. However, I did arran My previous service experience (last year) with this dealership was very disappointing and I had no intention of ever returning. However, I did arrange for service this week because it was convenient for me. I was fortunate that Savannah was assigned to my service call. Due to the repair required, my car needed to be left overnight. Savannah followed up with me on the progress and when she advised me the time(s) she would follow up with me, she did. She never gave me the impression she was too busy to speak with me and I appreciate that. More