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Mercedes-Benz of Sudbury

Sudbury, MA

Overview
Employees
Reviews
Vehicles
4.9
3,092 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 3,092 reviews

November 18, 2025

I have worked with Fred for many years. He is an excellent customer service representative. More

by tiggerbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2025 -

Mercedes-Benz of Sudbury responded

We’re happy to hear you’ve had many positive experiences with Fred over the years. Thank you for recognizing his excellent customer service! - Mercedes-Benz of Sudbury

November 16, 2025

I spent afternoon there to do paperwork for new car lease. Very positive experience. Organized and transparent. Nice facilities / amenities while waiting. More

by Kateemccabe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Boston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay, Finance
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Nov 17, 2025 -

Mercedes-Benz of Sudbury responded

It's wonderful to hear about your positive experience at Mercedes-Benz of Sudbury, Kate! Thank you for choosing us and for sharing your feedback. Enjoy your new car lease!

November 16, 2025

Service was good. I would have liked to review my invoice with the service advisor. the advisor was on the phone with another customer and I was taken care of by anoth More

by Jujudi054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician
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Nov 17, 2025 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your feedback. We’re glad you appreciated the service and detailing and we apologize for the communication gap regarding your invoice. We will address this with our team to ensure smoother future interactions. Thank you again for choosing Mercedes-Benz of Sudbury!

November 16, 2025

Fred Romsey is a fantastic service advisor and the service team is a pleasure to deal with! More

by j-design
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2025 -

Mercedes-Benz of Sudbury responded

We’re glad to hear Fred and our service team have been a pleasure to work with. Thank you for sharing your experience! - Mercedes-Benz of Sudbury

November 15, 2025

Fred Romsey, in service department, is exceptional. He is knowledgable, professional, helpful and always accurate. He is a pleasure and an asset to your organization! More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2025 -

Mercedes-Benz of Sudbury responded

We couldn't agree more! Thank you for sharing your feedback about Fred and our team here at Mercedes-Benz of Sudbury. We look forward to seeing you again down the road! Safe travels!

November 15, 2025

Great customer service, seamless purchasing experience. Vito, Yitan and Manny were super helpful! Definitely recommend Mercedes-Benz of Sudbury!! More

by gulsah.tuna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2025 -

Mercedes-Benz of Sudbury responded

We are so proud of our team for making your purchase experience so seamless and enjoyable at Mercedes-Benz of Sudbury. Thank you for your support, we hope to see you again down the road!

November 13, 2025

The dealership lacks communication between service advisers and the client. My car was there for 2 days on the 2nd day. I had to make two phone calls before I got to talk to someone about whether my c More

by rpdevincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilo Aho
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2025 -

Mercedes-Benz of Sudbury responded

We understand your concerns regarding the communication during your recent service visit. We strive to keep our customers informed throughout the process and appreciate your feedback, which helps us improve. Please reach out to us directly if you’d like to discuss this further so we can ensure a smoother experience in the future. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com

November 13, 2025

Wow, last month the great guys at this dealership saved my trip when the 'check engine' light came on in my 2016 C300 as I was driving on the Mass Pike from NYC to Waltham - they fit me in for an emergency More

by cranster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kristof
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Nov 14, 2025 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your positive experience with us! We're happy our team could help you promptly and efficiently. We appreciate the five-star review! - Mercedes-Benz of Sudbury

November 12, 2025

They provide fast and efficient service. Team does a good job of communicating.and provides regular updates. More

by bemmert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kristoff, 5 stars
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Nov 12, 2025 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your feedback about our team! It's wonderful to hear that they kept you informed and ensured you felt supported from start to finish. We look forward to seeing you again at Mercedes-Benz of Sudbury! Safe travels!

November 11, 2025

Efficient, friendly and very helpful service done in a timely manner. Convenient location to get to. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2025 -

Mercedes-Benz of Sudbury responded

Hi Peter, we're glad to hear about your efficient and helpful experience with our team at Mercedes-Benz of Sudbury. We appreciate your feedback! Safe travels!

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