Mercedes-Benz of Sudbury

Knowledgable, efficient, and capable of helping me set my Mercedes Me Connect App! Thanks Jonny Mercedes Me Connect App! Thanks Jonny More

Franco was excellent , well informed, very helpful and a pleasure to work with. Additionally he took time out to answer questions I had after my purchase as well. pleasure to work with. Additionally he took time out to answer questions I had after my purchase as well. More

They installed new app for the remote start, but it couldn’t work but I had to pay $314 , they couldn’t help couldn’t work but I had to pay $314 , they couldn’t help More

Customer service was amazing. He helped me set up Mercedes me connect app. He helped me navigate the app easier more efficiently to integrate with the car. Thank you so much for He helped me set up Mercedes me connect app. He helped me navigate the app easier more efficiently to integrate with the car. Thank you so much for showing me how to use the remote starter app More

Very informative. I had no idea that my car is so advanced:) Jonny was professional and friendly. Thanks. I had no idea that my car is so advanced:) Jonny was professional and friendly. Thanks. More

I was very impressed with the sales process at Mercedes-Benz of Natick. The team of Saena and Danny were very organized in setting up an appointment and having the car we wanted to drive within a Mercedes-Benz of Natick. The team of Saena and Danny were very organized in setting up an appointment and having the car we wanted to drive within a two hour window of my request. We believe the negotiation on price and trade-in value was quite reasonable and the pickup of the car was on schedule. Lastly, the tutorial that Jonny gave us lasted over 90 minutes and was the most comprehensive and organized review of car functions we have ever experienced! Overall fantastic experience. More

When buying a luxury vehicle, there’s an expectation of great customer service. I have to say that Charles Scrymgeour and Jonny T Pham seriously went above and beyond at making my experience perfect. I am great customer service. I have to say that Charles Scrymgeour and Jonny T Pham seriously went above and beyond at making my experience perfect. I am a returning customer, having driven a leased vehicle for the last year a half, and loving so much of what Mercedes has to offer, Charles was an amazing asset in making sure that upgrading to a larger vehicle was going to fit all my needs for both my personal and business use. Charles was so Personable, available and willing to listen to all my plans and needs to make sure I ended up with the correct car, and best price. We really appreciated being able to bond with Charles over the mutual love for pets, and I felt like he truly had our dogs in mind with us as we thought about the amount of space needed for them in a new vehicle. When it came time to pick up the vehicle, Jonny and Charles make a perfect team for giving a crash course in everything there is to know about a car with so much technology. This much new information, not only for myself but for my parents who were present, can be so so daunting and overstimulating. But not when Jonny is the instructor. He makes everything so simple, and is incredibly patient for those of us who are little technologically inept. I remembered working with Jonny with my last vehicle, and again, he WOWS at everything he does. He paid attention to so many details of the buying/pick up experience. He noticed my purple accessories I was wearing, and set the color of the interior LEDS to purple for me. He took the time to take amazing photos of myself and my family with the new car, including a great video. And, with my fear of damaging screens, he took the time to precisely, perfectly install a screen protector on the huge dash screen that extends from driver to passenger side of my GLE 350. I do live about 2 hours away from this location, and while there are a couple closer locations, I need to say that Jonny and Charles are worth making the trip to be greeted with familiar smiles, and people who care. More

Excellent service. I usually work with Brian, in the service department, he always goes the extra mile, getting timely appointments, communicating status, etc. Brian is I usually work with Brian, in the service department, he always goes the extra mile, getting timely appointments, communicating status, etc. Brian is a straight shooter and he cares about his clients. Highly recommend him. More

Johnny and Sara were amazing. My car buying process was smooth. The help to get familiar with the car technology with Johnny was amazing also. Love the Natick Mercedes Benze team My car buying process was smooth. The help to get familiar with the car technology with Johnny was amazing also. Love the Natick Mercedes Benze team ! I will come back for my Wife GLC ! More

Everyone was wonderful. I showed up with a low rear tire. The greeter found a screw in the tire, Fred checked for availability, I walked to Panera for lunch, and returned I showed up with a low rear tire. The greeter found a screw in the tire, Fred checked for availability, I walked to Panera for lunch, and returned to a clean car with a plugged tire for $36. A real bargain and the reason that when something goes wrong with my car I go straight to Natick. More