Mercedes-Benz of Sudbury

Jonny was great Very patient with me and got the job done!! Awesome!!! Recommend him done!! Awesome!!! Recommend him More

If I could give a zero , I would . Very rude. Don’t understand about quality and time! Very rude. Don’t understand about quality and time! More

Jonny was amazing, his expertise on all the new Mercedes software and the clear explanation made the learning easy. He was polite and professional and knowledgeable. He downloaded all the Mercedes apps on o software and the clear explanation made the learning easy. He was polite and professional and knowledgeable. He downloaded all the Mercedes apps on out iPhone and before he left made sure to tell us to call him if we needed more training. Definitely a 5 star experience More

I have been buying/ Easing from M-B of Natick for 20 years. They have always gone the extra mile with meeting my sales and service needs. years. They have always gone the extra mile with meeting my sales and service needs. More

Jonny was awesome! Was able to get my vehicle registered and assigned to me in the app. Took me through the process efficiently and clearly explained key functions an Was able to get my vehicle registered and assigned to me in the app. Took me through the process efficiently and clearly explained key functions an information. Knowledgeable and friendly! More

We just leased a vehicle…Charles S. Was great. We have worked with him for the last 10 years or so. We find him very thorough and extremely knowledgeable about Mercedes. He is alwa Was great. We have worked with him for the last 10 years or so. We find him very thorough and extremely knowledgeable about Mercedes. He is always a pleasure to with with! More

Very helpful. I am not a technical person. Johnny did a very good job of explaining the car. I am not a technical person. Johnny did a very good job of explaining the car. More

Great car buying experience. Knowledgeable, helpful and supportive. Brian and Johnnie were very patient and dedicated to helping us with multiple questions/issues. Knowledgeable, helpful and supportive. Brian and Johnnie were very patient and dedicated to helping us with multiple questions/issues. More

I drive up from Cape Cod to have my Benz worked on by Bill Lawson, I always get the best service at Chambers MB of Natick Bill Lawson, I always get the best service at Chambers MB of Natick More

Ladies Beware! They say if you have a trustworthy mechanic & dentist you are winning in life. I have a 2019 GLA 250 w 40k miles. I use the dealership for my maint They say if you have a trustworthy mechanic & dentist you are winning in life. I have a 2019 GLA 250 w 40k miles. I use the dealership for my maintenance services. 9/14/2023 I brought my (perfectly running, no issues) car in for a B service maintenance. Upon completion I was told everything was in the green (no issues) except my brakes would need to be replaced in mid-end of Oct with an estimate of $1376.27. 1 and 1/2 weeks after my maintenance service my dashboard suddenly began to glitch, (different lights randomly going on and off). I called the dealership and they told me to bring it in. The dashboard glitching was but random but didn't affect how the car drove. They didn’t have a loaner and would not have one for several weeks so I dropped the car off a week later. The evening after dropping the car off, I was called and told that that the CP cluster needed replacement and with labor it would be $438, I approved that. I was also told that I should replace the battery, I asked the cost and was told everything total would be around $800. I picked up my car and got a bill for $1373.41. I was shocked, I asked for an explanation of all charges and the gentleman (I used that term loosely). He said that certain things were not on my copy of the bill bc there are different systems " ExR ASR and CDK". I really stopped listening after that. But it was when he went over the cost of labor to replace the battery was when my blood boiled $867.73 just for battery replacement $320 of that being labor. I asked, $320 to replace a battery? I was told that some batteries are under the seat or herd to get to.. really a 250 GLA it's not a Maybach, or S class or C class even. I definitely feel taken advantage of and lost confidence in Mercedes Natick. By the way, the battery is directly under the hood of the car. I also never received the normal text or email to review the service. More