Mercedes-Benz of Sudbury

I came in today to see Jonny recommended by Abdul for my Mercedes Me Connect App set up from a new car purchase from another location. Jonny is Very Professional thorough,Respectful,Knowledgeable. He was ab Mercedes Me Connect App set up from a new car purchase from another location. Jonny is Very Professional thorough,Respectful,Knowledgeable. He was able to also offer an extended lesson knowing this is my first Mercedes and he wanted to ensure total satisfaction and positive experience. More

Franco my salesman and the finance department were amazing. I will definitely recommend or purchase from them again. I love my S550. Thanks Mercedes of natick amazing. I will definitely recommend or purchase from them again. I love my S550. Thanks Mercedes of natick More

Vito and Jonny are the best of the best for sales and supper. I could not be more excited about my new Mercedes. Every dealer should have a product specialist that teaches you how to use your new vehicl supper. I could not be more excited about my new Mercedes. Every dealer should have a product specialist that teaches you how to use your new vehicle. More

Johnny was very helpful and knowledgeable about my car, I recommend Johnny for any needs about your Mercedes, even tought me things about my phone I didn’t even know. recommend Johnny for any needs about your Mercedes, even tought me things about my phone I didn’t even know. More

Jonny, Howard & Dakota were extremely helpful with our car purchase and setup. Me and my wife bought our first EV vehicle and the team helped us get comfortable with the new car. Howard set us up with a car purchase and setup. Me and my wife bought our first EV vehicle and the team helped us get comfortable with the new car. Howard set us up with a nice test drive and gave us a detailed walkthrough of the whole ev car and helped us with the initial setup. Dakota helped us with the buying process and made the entire process extremely easy. Jonny scheduled individual sessions to answer all our questions and gave us a detailed walkthrough of the car’s features. He even gave a cheatsheet of different tricks and techniques to make it more comfortable using the new car. Jonny took extra efforts to solve some of our EV charging concerns on long road trips. He even called a charging station’s customer service and gave us a quick tutorial on how to plan our charging stops on long road trips. The whole team is extremely courteous and made transitioning to an EV car much easier. Mercedes Benz of Natick helped ease through the process and I thoroughly enjoyed working with this dealership More

Good luck with a car here. This dealership is terrible. Vito (sales) and Johny (tech) are great. Lied to me when I brought my car in for service (8k) and was done within a ho This dealership is terrible. Vito (sales) and Johny (tech) are great. Lied to me when I brought my car in for service (8k) and was done within a hour while I was purchasing another car due to the expense. Senior management is terrible. Nothing but lies. Needed to get an appointment for a quick issue this week. 10 emails, texts and phone calls. NO RESPONSE until Brian (Sales) called me back late in the afternoon. They have no idea on operations management and how to talk to each other. AND they had audacity to complain that I did not email, and had 1 person answering the phones. I have never been so mad after 30 years in customer service myself. The manager asked me to stop yelling, He should have been apologizing. Go buy a BMW at Herb Chambers in Sudbury. Bought multiple cars over the years and never had 1 issue, Ask for John DiBitetto, good guy. More

My husband and I are very pleased with the service at the Natick branch. Andrew was very attentive to our needs. He was very patience with us. We only lives 5 minutes from the Shrewsbury branch but chose Natick branch. Andrew was very attentive to our needs. He was very patience with us. We only lives 5 minutes from the Shrewsbury branch but chose to come back see Andrew. Thank you Andrew. We are very happy with our purchase.. More

Provided excellent, professional service in an expedited manner for an emergency situation. Thanks very much Brian and Javier for your assistance manner for an emergency situation. Thanks very much Brian and Javier for your assistance More

The service advisor Brian was excellent. They work with me for a while to find the problem and then did a good job with the repairs the people that are involved with loaner cars were also ex They work with me for a while to find the problem and then did a good job with the repairs the people that are involved with loaner cars were also excellent! More

Jonny is a great teacher. Taught me things about both our GLS and my iPhone that I did not know Taught me things about both our GLS and my iPhone that I did not know More