Mercedes-Benz of Sudbury

Very friendly and helpful especially Rafi. Enjoyed working with him. Very knowledgeable about the car. Enjoyed working with him. Very knowledgeable about the car. More

Jonny was great and so detailed in giving me the information about my new car. Am looking forward to our next session. He is so professional 👏 information about my new car. Am looking forward to our next session. He is so professional 👏 More

I have been a customer of this dealership for 25 years. I keep coming back because of the service - Fred Romsey, Jr. is so terrific and I feel a personal connection. He introduced me to Charles Scrymgeou I keep coming back because of the service - Fred Romsey, Jr. is so terrific and I feel a personal connection. He introduced me to Charles Scrymgeour who sold me am E450. Charles is so knowledgeable about all the models and really helped me figure out what to buy. He was totally available and helpful throughout the process, even on his days off. Then I met Johnny Pham who spent 2.5 hours walking me through the details of the car; he is so incredibly helpful and patient. Everyone I worked with at the dealership was delightful. What a fantastic team. More

One of the best Mercedes Dealership in northeast. The moment we met with Rafic, he was very polite and understanding of our needs. Will definitely come back :) The moment we met with Rafic, he was very polite and understanding of our needs. Will definitely come back :) More

Amazing experience with Jonny T Pham and Saena Nikolas! !! Very thorough and has so much knowledge! Thank you very much! So excited by everything I learned, cannot wait for our next visit together. !! Very thorough and has so much knowledge! Thank you very much! So excited by everything I learned, cannot wait for our next visit together. More

The business end of it left a lot to be desired. The wait was outrageous although our salesman, Steve Boston ,was outstanding and really felt badly for us. Jonny Pham was truly exceptional and made The wait was outrageous although our salesman, Steve Boston ,was outstanding and really felt badly for us. Jonny Pham was truly exceptional and made the experience a positive one with me and my husband. More

A team of professionals. Charles E Scrymgeour, my sales representative, I highly recommend him to future customers who wish to become part of the MB family, because he has a Charles E Scrymgeour, my sales representative, I highly recommend him to future customers who wish to become part of the MB family, because he has a perfect understanding of the concept of customer satisfaction. Flawless efficiency, I tried the vehicle around 9:30 am, we concluded the deal around 10:45 am and at 1:30 pm I was already on the road in my new car. Thank you Charles for your responsiveness, your manager for his business acumen, your colleague from the financing department for his way of selling the file to the banks. Antoine Desire More

Kudos to Fred Romsey always the consummate professional a great company man and always concerned and caring to his customers. great company man and always concerned and caring to his customers. More

It took the service department 10 hours and two calls from me to do a simple service on my car. I dropped the car at 7am and it wasn’t ready until 5pm. At 3pm I was told the car was in the wash. I had to from me to do a simple service on my car. I dropped the car at 7am and it wasn’t ready until 5pm. At 3pm I was told the car was in the wash. I had to call them again 1.5 hours later. I didn’t get a call back again until 30 minutes later. I don’t care how busy you are it doesn’t take 2 hours to get the car through the wash. For how much the service is they could provide a faster service More

Luis and the staff at Mercedes-Benz in Natick were very professional and courteous. They took care of the problem right away! professional and courteous. They took care of the problem right away! More