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Mercedes-Benz of Sudbury

Sudbury, MA

4.8
2,936 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 2,936 reviews

July 17, 2023

Jonny and Saena were very helpful and ensured good quality of satisfaction in my purchase and lesson. Great experience and best of the best assistance! More

by Zee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saena Nikolas
Jul 18, 2023 -

Mercedes-Benz of Sudbury responded

Hey Zee, thank you for the great review! We're thrilled that Jonny and Saena provided excellent assistance during your purchase. It was a pleasure working with you, and we hope to see you again at Mercedes-Benz of Natick in the future!

July 17, 2023

I recently leased a new car, was helped by Franco. easy experience, and he went out of his way to drive from Mass. to the CT DMV to register the car and deliver to me. After sales support has been g More

by shaungolan
Recommend Dealer
Yes
Employees Worked With
Francisco Roblebo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Mercedes-Benz of Sudbury responded

Thank you for the great review! We're happy to hear that Franco and Jonny provided excellent service during your car leasing process. Thank you for recommending our team at Mercedes-Benz of Natick! Drive safely, and have a fantastic ride!

July 16, 2023

Service was courteous and attentive. Only issue was a couple of delays waiting between appointments. Jonny and Charles were great More

by Fiske
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kolls Oloko
Jul 17, 2023 -

Mercedes-Benz of Sudbury responded

Thank you for the review! We appreciate your kind words about our courteous and attentive service. We apologize for any delays you experienced, but we're glad that Jonny and Charles provided great assistance. Have a wonderful day!

July 14, 2023

Jonny was very resourceful, polite, very professional and helpful with setting up and going over a demonstration of my new EQS. i Want to thank Steve Boston with his knowledge and recommendation on my purcha More

by Nune
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Boston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Torrico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Kaboub, Kolls Oloko
Jul 17, 2023 -

Mercedes-Benz of Sudbury responded

Nune, thank you so much for taking the time to leave such a positive review! We're glad that Jonny, Steve Boston, Kolls, Andrew, and Danny were all able to assist you during your visit. We appreciate your business and hope you enjoy driving your new Mercedes-Benz EQS! Have a great day!

July 14, 2023

Interacted with many of their employees and things went very smoothly starting from the first contact using their web contact form all the way through the sales process. I was treated respectfully and no o More

by Matti
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Mercedes-Benz of Sudbury responded

Matti, thank you for choosing Mercedes-Benz of Natick! We're glad to hear that Charles & our team provided you with such a smooth experience. Enjoy your new vehicle, and we hope to see you again in the future!

July 14, 2023

Very pleased with the entire organization. I would recommend Mercedes Benz Of Natick. To anyone interest in a new or used Mercedes. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New sales rep.
Jul 17, 2023 -

Mercedes-Benz of Sudbury responded

Hi Ray! Thank you so much for the recommendation! We're delighted to hear that you had a great experience with the Mercedes-Benz of Natick. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Have a fantastic day!

July 12, 2023

Really bad experience today with service department. Got charged $800 without my permission. Did not get phone calls for confirmation More

by Hlnshapiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Breidegam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Mercedes-Benz of Sudbury responded

I'm sorry to hear about your negative experience with our service department. We strive to provide excellent customer service and it's disappointing that we left the wrong impression. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com

July 12, 2023

Very good place if buy your car , and my first time buying a car from mercedes . More

by Nfcsena@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Trebicka
Jul 12, 2023 -

Mercedes-Benz of Sudbury responded

Congratulations and welcome to the Mercedes-Benz family! We hope you enjoy your new vehicle and look forward to working you with again in the future. In the meantime, take care and please don't hesitate to reach out if there's anything else we can do for you! - The Mercedes-Benz of Natick Team

July 11, 2023

The moment I met Rafic Trawi at the dealership, he was professional and friendly. We went for a test drive and Rafi was extremely knowledgeable about the automobile. When the test drive was over we went i More

by Michelle A.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rafic Trawi
Jul 12, 2023 -

Mercedes-Benz of Sudbury responded

Michelle, thank you for sharing your wonderful experience with Rafic at Mercedes-Benz of Natick! We're glad to hear that he provided professional and friendly service throughout the entire process. Enjoy your new car, and we hope to see you again in the future!

July 11, 2023

First time working with Charles, Yatin, Sharon, & Jonny they were all great! Very friendly, enjoyed working with them! Great experience of all was working with Charles and Jonny made my experience wonderfu More

by Sally Gallagher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Mercedes-Benz of Sudbury responded

Hi Sally! Thank you for the great review. We're glad to hear that Charles, Yatin, Sharon, and Jonny went above and beyond to provide you with an excellent car-buying experience. We'll see you on your next visit to Mercedes-Benz of Natick

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