Mercedes-Benz of Sudbury

We are so pleased by the quality of the customer service we received at Mercedes-Benz of Natick. Vito’s outstanding knowledge, communication skills, and sense of reliability helps us arrive to our decision we received at Mercedes-Benz of Natick. Vito’s outstanding knowledge, communication skills, and sense of reliability helps us arrive to our decision making very easy. He was simply excellent! Yatin, the market manager, was the other outstanding individual who made the complicated issues of finances easy and made it clear to our better understanding. He actually went above and beyond of his time off the office hours and we are so impressed by his generosity and kindness. Dan, Sharon, and Andrew are the other individuals we have encountered and were all very impressive with the quality of the service they have provided us. Go Mercedes-Benz at Natick. More

Best service treatment! Fast and courteous , car came clean , in a timely manner, got service loaner too Fast and courteous , car came clean , in a timely manner, got service loaner too More

I recently purchased and picked up a few days ago a Mercedes Benz GLC 300. This was my first experience with this dealership and also my first experience with the Mercedes brand. I was very fortunat Mercedes Benz GLC 300. This was my first experience with this dealership and also my first experience with the Mercedes brand. I was very fortunate as the Sales Consultant I had was Charles Scrymgeour. I could see right from the start the passion and knowledge of the Mercedes brand Charles possessed. I walked into the dealership not knowing a lot about the GLC 300, but walked out confident I had bought the right car for me. The initial test drive was awesome as I got a good feel for the capabilities of the car. Charles was great explaining the driving features. I loved the Brake Hold function and the handling and acceleration of the GLC 300. When I was done I was definitely interested, but was not crazy about the color. Charles then took me to the upper parking lot and found me a vehicle with the color (Black on Black) and features (Exclusive Trim) that I wanted. The vehicle even came with a trailer hitch (which I wanted) but wasn't expecting. When I picked up the car, it was such a pleasant, easy experience. The GLC 300 comes with a lot of technology and Charles sat with me for close to an hour, going over the car internals. Was so helpful to me, paired my phone, went over the various menus in depth, even some of the cool open/close features of the car. Can't say enough about the whole Mercedes experience. Charles was awesome (as were Danny Kaboub and Yatin Kamble) as was the whole Mercedes team I interacted with. The whole team really cares and it shows. Have dealt with other dealerships and nothing has ever come close to this. Due to the technolgy of the vehicle, this dealership has a Delivery Specialist dedicated to going over the abundance of features this vehicle has to offer. I was assigned Jonny Pham and boy was I lucky!!!! Jonny knows everything there is to know about Mercedes Technology. We met for 2 hours, where he went over the various features related to the outside of the car, then started with the interior. He showed me things I never would have figured out on my own, from setting how high I want the rear liftgate to raise, setting up the drivers seat optimum for my height and comfort, various open/close options of the vehicle, etc... We ran out of time and rescheduled for another 90 minutes session. Jonny also provided his contact info for any questions I might have in the future (above and beyond IMHO) I want to take advantage of all the features Mercedes technology can offer and Jonny is definitely the expert in this area. He explains everything in simple terms and before moving on he makes sure you can demonstrate on your own how to use the feature. I strongly recommend taking advantage of Jonnys expertise to fully leverage the many amazing features Mercedes technology offers. He's a truly excellent teacher!!! Thank you to Charles, Danny, Jonny and the entire Mercedes team for such a great car buying experience!! More

Jonny, Steve and Yatin were great to work with through the entire process. Steve made sure everything was communicated properly and made the purchase seamless. Yatin made the finance process painless. Jon the entire process. Steve made sure everything was communicated properly and made the purchase seamless. Yatin made the finance process painless. Jonny was incredible! How that man has that much knowledge of the car and all of the technology packed inside is amazing. Jonny took the time to make sure me and my wife knew everything we need to know. I would absolutely recommend working with the team from Mercedes-Benz of Natick to anyone I know. Thanks again Steve, Yatin and Jonny! More

Jonny, Steve and Yatin were great to work with through the entire process. Steve made sure everything was communicated properly and made the purchase seamless. Yatin made the finance process painless. Jon the entire process. Steve made sure everything was communicated properly and made the purchase seamless. Yatin made the finance process painless. Jonny was incredible! How that man has that much knowledge of the car and all of the technology packed inside is amazing. Jonny took the time to make sure me and my wife knew everything we need to know. I would absolutely recommend working with the team from Mercedes-Benz of Natick to anyone I know. Thanks again Steve, Yatin and Jonny! More

Wonderful service. Personal touch appreciated. Charles is a great salesman. He is experienced and very knowledgeable of any vehicle on the lot. Personal touch appreciated. Charles is a great salesman. He is experienced and very knowledgeable of any vehicle on the lot. More

Jonny Pham was a tremendous help in training me on my new car's many features. He was incredibly knowledgable, patient, and happy to walk me through things. Excellent experience! Thank you! car's many features. He was incredibly knowledgable, patient, and happy to walk me through things. Excellent experience! Thank you! More

The sales person Rafi was very professional, and the inventory was of very good quality. I would do my car shopping, and to suggest with others, to shop and compare with Herb Chambers of Natick. inventory was of very good quality. I would do my car shopping, and to suggest with others, to shop and compare with Herb Chambers of Natick. More

Abdul did an excellent job scheduling me for a service appointment on extremely short notice in order to accommodate my travel plan. His approach was very professional and consumer friendly. The service d appointment on extremely short notice in order to accommodate my travel plan. His approach was very professional and consumer friendly. The service department performed the required service in a timely and excellent manner. More

I followed up with this dealer multiple times and left with empty promises from the General Sales Manager Andrew Torrico. I asked for agreed figures to be emailed over for a few days now…. Yesterday I cal with empty promises from the General Sales Manager Andrew Torrico. I asked for agreed figures to be emailed over for a few days now…. Yesterday I called and was met with a condescending tone along with telling me PAYING $10,000 HIGHER THAN MSRP made me everything but a real customer…. What sales manager tells a customer he has real customers and not someone who’s just willing to pay $10,000 over MSRP. Very let down with the empty promises and poor representation of the company. More