Mercedes-Benz of Sudbury

Fred Romsey and Jonny Pham were able to assist and educate me on how to connect and renew my Mercedes Me Connect Services for my GLS. Very polite, courteous, and respectful. educate me on how to connect and renew my Mercedes Me Connect Services for my GLS. Very polite, courteous, and respectful. More

He was great, made appointment quick and efficient! Great resource, really helped educate me on my car. Great resource, really helped educate me on my car. More

From my first phone inquery to Sharon about the Sunny Orange car I would eventually purchase and right through to the last moment when Charles handed me the keys to drive home with it, I experienced the Orange car I would eventually purchase and right through to the last moment when Charles handed me the keys to drive home with it, I experienced the most welcoming, knowledgeable and helpful staff. Everyone worked to make this happen for me in Sales, Business and Finance as I live several hours away from Natik. Charles went above and beyond by staying late for me to drive over after work for the final pick up, and I can not thank him and everyone else enough- especially the last minute car registration before Patriot's day. I would highly recommend visiting Mercedes- Benz of Natick for your next car purchase! More

Chau, Yatin, Ersa, Sharon, Danny & Jonny made my purchase experience here at Mercedes of Natick a very valuable, and memorable experience. I am thankful for Jonny experience and lesson to go over my GlC with experience here at Mercedes of Natick a very valuable, and memorable experience. I am thankful for Jonny experience and lesson to go over my GlC without his assistance i would not have imagined all the possibilities that my new car does i am loving it so much more and he made his teaching very easy to understand. Jonny is very kind, polite, and very patient. I am very satisfied! More

Everything started not like in MB. and ended as it started. Headed with simple question, if I can trade in my old car to the newer? And an agent offered to try, so I tried! But... i and ended as it started. Headed with simple question, if I can trade in my old car to the newer? And an agent offered to try, so I tried! But... it was movie 😁 without popcorn but with free coffee ☕️😁 Only positive I had at this place/show room, it was him, an Agent- Mr.Charles E Scrymgeour . Great human and professional. At the end, because of his back office maybe made some decisions unclearly in advance, as it seemed, and this nice person, because he couldn't tell me in person results, just left the building and territory. It was worst experience for me since I live in US. - Doesn't matter what is the end result, be straight forward!!! And don't waste peoples time and emotion please, this is only reason I am writing this review. I would love to see more professionalism next time and open communication, noone is sure in anything and we can understand everything, but this drama and wasting of that hours and hitting own employee under this pressure, it is not culture of Mercedes Benz, which has a history of centuries and born in great country Germany! Even, first step, introduction with manager, was weird, he never looked up, just were saying words and chatting in his smartphone 😁, I will be glad if HQ, will see this and will watch recorded file of April 27 2023 from 09:05am during maybe 2.5 hrs. I think that video should answer lots of internal questions. Hope it will be helpful, for future and others. More

Great service. Car was spotless when I picked it up! Be back at 50k miles Car was spotless when I picked it up! Be back at 50k miles More

Frederick M. at Mercedes-Benz of Natick is outstanding and always provides exceptional customer service! at Mercedes-Benz of Natick is outstanding and always provides exceptional customer service! More

This was by far the best car purchasing experience I have ever had. All of the people I dealt with there were friendly and helpful. Charles Scrymgeour was my sales person. He helped me build my new car ever had. All of the people I dealt with there were friendly and helpful. Charles Scrymgeour was my sales person. He helped me build my new car. He was very knowledgeable and made suggestions I had never considered. He even thought of things in the few weeks following our appointment. My car is perfect thanks to Charles. Then when I picked up my car I had the opportunity to work with Jonny Pham. He spent hours helping me learn all of amazing things my car can do. He was extremely knowledgeable and patient. I would definitely recommend Charles and Jonny to anyone. More

Jonny was a fountain of knowledge for a young guy, & very patient. Chau was my sales person she was great. Was able to answer to my questions. patient. Chau was my sales person she was great. Was able to answer to my questions. More

Jonny, Kolls and Joel me everything I needed to know about the car and answered all of my questions. about the car and answered all of my questions. More