Mercedes-Benz of Temecula

Took my car in because it was not starting all the time, they charged a 525.00 fee to diagnose and if I would go with them the 525 would go towards the bill. The diagnosis was...auto needs a fuel pump tota they charged a 525.00 fee to diagnose and if I would go with them the 525 would go towards the bill. The diagnosis was...auto needs a fuel pump total cost of 1850.00??? My local mechanic in La Quinta would have charged me 600.00 (please note my daughter lives in Temecula and took the vehicle there without calling me first) Of course I was upset at the cost but I had no choice but to try to negotiate with them, my mechanic 600.00 and their fee regardless was 525.00, I offered them 1200.00 vs getting it towed...the immediately reduced it to 1200.00. Fast forward 5 days later car is done, I got a text on Tuesday stating your car is ready for pick up, I would be coming from La Quinta and didn't have a ride and I advised them I would pick it up no later than Saturday. Friday I sent Ruben a text at 9 AM letting him know I have a ride and I would get there Saturday around 2 to 3 pm, at 1:30 pm I received a text from Jose responding on Ruben's behalf that car is not ready and will be ready by Monday??? I was already on the road and only 30 minutes way from a 2 hour drive. I called and call went to VM, I called dealership and they said they will get back to me, 10 minutes later I get a call from Jose stating the reason the car is not ready because it was involved in an accident at the dearlership???? This was so dishonest to lead me to believe that car was not ready not because of an accident. They lied!!! I got to the dealership, paid my 1200.00 they should have not charged me anything honestly. AT that point I really didn't trust them, I took it to my mechanic and La Quinta and got their insurance involved. I dropped off the car to the auto shop, please note I had my car parked in my garage until I can take it to the auto shop, when I moved the car I saw mice/rat droppings under the vehicle?? my garage is empty and I have never seen any droppings. I received a call from my auto shop after I dropped off and they said that it appears that there are rodents in the car????? OMG I can't even believe this!!! I am not sure how the rodents got in? They advised me after I pick up the car to hire a pest control company to take care of this matter. BTW I did speak with the GM, he apologized and he said he wrote up Ruben and Reza the service manager, but offered nothing. I have to contact the insurance company on Monday to advise them of the rodent issue, hopefully they will cover the pest control company. Lastly I had given Ruben 1 one star and he texted me twice almost harassing me and requesting for me to change his rating as when he was informed that the car was in a car accident he was too busy at Disneyland with his young son. I do feel bad for Ruben but he should of notified me ASAP car was involved in an accident. More

My classic Lorinser SL, used only for club shows and events, had an annual service coordinated by Jose. The service was excellent in all respects: services performed, time of completeion, and answers to events, had an annual service coordinated by Jose. The service was excellent in all respects: services performed, time of completeion, and answers to techical questions about the service. I highly recommend both Jose and Merceded-Benz of Temecula. More

Bruce is lazy, abusive and takes zero accountability for anything about his job. I have never cried so hard after giving a place my money. He cussed at me and called me an idiot. Sent my car in to have 4 th anything about his job. I have never cried so hard after giving a place my money. He cussed at me and called me an idiot. Sent my car in to have 4 things fixed, Bruce did not make sure every item was fixed. He then accused me of not requesting that item to be fixed and tried to say I was lying. He is so rude and EXTREMELY unprofessional. I will NEVER buy from this dealership again. I do not know how that man still has a job. Unreal. More

Very poor dealership after you buy the car they don’t care what happens to the car. My car was all scratched bring it in for service to fix the scratches they didn’t do nothing to the car they’re trying care what happens to the car. My car was all scratched bring it in for service to fix the scratches they didn’t do nothing to the car they’re trying to say we did it after spending $80,000 for a car picked our car up. It was full of trash in on the E. More

Service is very poor. I was charged twice for the same job. I complain ed because the job was not done right. I cannot go back there. I was charged twice for the same job. I complain ed because the job was not done right. I cannot go back there. More

The rating I gave was poor minus minus! We’ve made several attempts to get hold of one of the servers advisors starting with an M. As of a week later, no phone call. Then, as of this mornin We’ve made several attempts to get hold of one of the servers advisors starting with an M. As of a week later, no phone call. Then, as of this morning, I left another message with the service manager, and as of 130 today still no return phone call. You would think trying to get help with your Mercedes that they would feel obligated to at least return a phone call to us concerning our vehicle. Then leaving a message with the service manager and no response leads me to believe what I have heard about Temecula Mercedes, that their service Area has poor quality and poor management! I heard this from a few people regarding this dealership. I called another Mercedes dealer. Their diagnostic fee is not only half the cost, but was very helpful. So to drive an hour away from where we live in Temecula is well worth it. More

I just wanted to mention the service manager Reza Nejad who is very professional, caring and in my words is the man to talk to when your car needs service work, thank you Reza.. Anthony Rock.. who is very professional, caring and in my words is the man to talk to when your car needs service work, thank you Reza.. Anthony Rock.. More

Bruce Barrett is #1 He’s top notch all the way. I appreciate his honest no nonsense way of taking care of his customers. He, just feels like family. -Sylvia Swall I appreciate his honest no nonsense way of taking care of his customers. He, just feels like family. -Sylvia Swall More

Service department and rental car department. Horrible customer service!!! I had to bring back my car because the front head lamp would not turn off. You would think because of their mistake that the deal customer service!!! I had to bring back my car because the front head lamp would not turn off. You would think because of their mistake that the dealership would treat me with respect and not an inconvenience. More

Huck Mashfe is a awesome professional asset to Mercedes Benz of Temecule. He worked with my husband and I along with his team to make sure that we were very happy with our purchase. We love the Temecule d Benz of Temecule. He worked with my husband and I along with his team to make sure that we were very happy with our purchase. We love the Temecule dealership and the staff. More